Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

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Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
3.5-star hotel with outdoor pool, near Dallas World Aquarium

6.4/10 Good

1,003 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $104
Price available on 10/9/2022
1015 Elm St, Dallas, TX, 75202
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • 24-hour business center
  • Conference center
  • 22 meeting rooms
  • Limo/town car service
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Downtown Dallas
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • American Airlines Center - 17 min walk
  • Reunion Tower - 4 min drive
  • Dallas Market Center - 5 min drive
  • Dallas Zoo - 7 min drive
  • Fair Park - 13 min drive
  • Cotton Bowl - 14 min drive
  • NorthPark Center - 15 min drive
  • Dallas Arboretum and Botanical Garden - 18 min drive

Getting around

  • Love Field Airport (DAL) - 16 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 23 min drive
  • Dallas Medical-Market Center Station - 8 min drive
  • Dallas Union Station - 10 min walk
  • West Irving Station - 17 min drive
  • Akard Station - 4 min walk
  • West End Station - 4 min walk
  • St Paul Station - 9 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel near American Airlines Center
Kay Bailey Hutchison Convention Center is located near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, which provides a terrace, dry cleaning/laundry services, and a bar. The onsite restaurant, THRIVE Restaurant, features American cuisine. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and limo/town car service
  • Luggage storage, a 24-hour front desk, and free newspapers
  • A computer station, a banquet hall, and express check-in
  • Guest reviews give good marks for the central location
Room features
All guestrooms at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 19 floors


  • Check-in time from 3 PM - 2 AM
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 3 children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 18.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • 22 meeting rooms
  • Computer station
  • Conference center (27444 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

Optional extras

  • Breakfast costs between USD 6 and USD 15 per person (approximately)
  • Late check-out can be arranged for an extra charge of USD 25.00 (subject to availability)


  • Service animals exempt from fees
  • Pet deposit: USD 40 per stay
  • Pets are allowed for an extra charge of USD 40.00 per pet, per day


  • Self parking costs USD 18.00 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel on Oct 9, 2022 start from $104, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 40.00 per pet, per day, and there's also a deposit of USD 40 per stay. Service animals are exempt from fees.
Is parking offered on site at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes. Self parking costs USD 18.00 per night.
What are the check-in and check-out times at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
You can check in from 3 PM - 2 AM. Check-out time is noon. Late check-out is available for a charge of USD 25.00 (subject to availability). Express check-in and check-out are available.
What is there to do at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and nearby?
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, THRIVE Restaurant offers American cuisine. Nearby restaurants include Commissary (3-min walk), Original Italian (4-min walk), and Record Grill (4-min walk).
What's the area around Crowne Plaza Hotel Dallas Downtown, an IHG Hotel like?
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is in Downtown Dallas, a short 4-minute walk from Akard Station and 17 minutes' walk from American Airlines Center. The local area is considered central as well as being good for sightseeing.

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

The level is cleanliness was extremely poor. The floor was dirty, the sheets didn't appear to have been changed, the counters were sticky.
1-night business trip
Verified guest review

6/10 Good

Very outdated, Room Was moved due to Plumbing issues. They need to get some upgrades and more cleaning lots of dust and leaking ac. Also, extremely noisy.
Angel, 1-night trip
Verified guest review

2/10 Poor

Crown Plaza in Dallas Is Terrible
The property website stated there was a free shuttle available. At check-in I was in firmed there was not. That was the main reason I booked the hotel. Then they told me the pool was not available because it was reserved for a private party. No type of discount was offered for this amenity not being accessible. Also, they were charging to get into the bar that Saturday night. Looked like a gentlemen's club with all the half naked women. This was another amenity I did not get too use. The elevators were a joke, it to a minimum of 10 minutes to get an elevator, sometimes up to 20.
RHONDA, 1-night family trip
Verified guest review

4/10 Fair

We arrived and were not impressed with the slew of homeless people laying against the building. The Uber Driver warned us there was a lot of drug activity on this street. We arrived at our room and the phone didn't work to call front desk. The white tile in the bathroom was oddly stained. I checked and wiped it with we toilet paper. No stain, just filth. It cleaned right off. I took a picture and went to the front desk. The very nice hostess apologized and gave me another room and asked me to check. The cord connecting the phone receiver to the phone was gone. I went to check the bathroom, but couldn't because the bathroom light did not work. The hostess politely refunded us and we went elsewhere.
Rex, 2-night trip
Verified guest review

6/10 Good

Weekend getaway
Overall the location is in a great spot with a lot of places to see. Although the hotel itself is very busy, the elevators are incredibly slow and packed with everyone coming and going. The bed are very comfortable and the rooms have everything you need for a weekend stay. Not the place to be if you are going to stay longer.
1-night trip with friends
Verified guest review

6/10 Good

Robin, 1-night trip
Verified guest review

6/10 Good

Not good stay
There was a dead cricket in my bathroom sink. There was also a live roach in my toilet which i flushed. It takes for ever for front desk to answer phone
Alison, 1-night trip
Verified guest review

10/10 Exceptional

Abdul, 2-night business trip
Verified guest review

4/10 Fair

Won’t return
Checked in, got to our room, within 5 minutes of being in the room there were black bugs crawling on me and my husbands legs. It was terrible they were jumping everywhere. Went to the desk and they helped us immediately and were very apologetic. We moved rooms and the refrigerator had an ice cream container with melted ice cream everywhere! We felt terrible as this was a bad start to our anniversary weekend. I had cookies sent to my husband so He went down to the desk to get them and told them about the fridge. He was told someone would come up to take care of it. No one ever came. At check out, there was an intoxicated woman in the lobby cursing and throwing the computer equipment and things on the desk. Instead of alerting authorities in a timely manner, the staff was antagonizing get saying “nothing to see here we have a 3rd grader in the lobby who doesn’t know how to act.” This was making an already bad situation worse. Us as well as other guests were in the breakfast area appalled by the woman’s behavior as well as the staff. It took way to long for the police to be notified. Guests were hiding in the breakfast area waiting for her to leave. We were told at check in that the parking fee would come out of the temporary hold. We got to the garage to check out and were confused why we were requested to pay. We had to research to find out that the parking fee was not taken out which was an inconvenience as we were sitting at the gate and very much ready to go.
1-night trip
Verified guest review

2/10 Poor

andrea, 1-night trip
Verified guest review