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Crowne Plaza Hotel Dallas Downtown, Dallas

3.5-star3.5 stars
1015 Elm St, Dallas, TX, 75202, United States of America

3.5-star hotel with outdoor pool, near Dallas World Aquarium
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,561 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Bar
Standard bar
Cleanliness
Could use a good cleaning
Service
Service is adequate

Crowne Plaza Hotel Dallas Downtown, Dallas

from $79
  • Standard Room
  • Room, 1 King Bed (Leisure)
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 Queen Bed, Accessible, Bathtub (Mobility)
  • Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)
  • Club Room, 1 King Bed
  • Room, View
  • Club Room, 2 Double Beds
  • Room, 2 Double Beds, Non Smoking, View

What’s around Crowne Plaza Hotel Dallas Downtown, Dallas

Landmarks

  • In Downtown Dallas
  • Dallas World Aquarium - 4 min walk
  • Sixth Floor Museum - 6 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Nasher Sculpture Center - 13 min walk
  • Reunion Tower - 14 min walk
  • Morton H. Meyerson Symphony Center - 16 min walk
  • American Airlines Center - 19 min walk

Getting around

  • Dallas, TX (DAL-Love Field) - 10 min drive
  • Dallas, TX (ADS-Addison) - 16 min drive
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.) - 20 min drive
  • Dallas Union Station - 10 min walk
  • Dallas Market Center Station - 4 min drive
  • Dallas Medical-Market Center Station - 5 min drive
  • Akard Station - 4 min walk
  • West End Station - 4 min walk
  • St Paul Station - 9 min walk
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 291 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 3.00 mi

  • Free shopping center shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 22
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 27444
  • Conference space size (meters) - 2550
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Braille or raised signage
  • Assistive listening devices available
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Crowne Plaza Hotel Dallas Downtown, Dallas’s small print

Also known as

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown
  • Crowne Plaza Dallas Dallas
  • Crowne Plaza Hotel Dallas Downtown Hotel
  • Crowne Plaza Hotel Dallas Downtown Dallas
  • Crowne Plaza Hotel Dallas Downtown Hotel Dallas

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 50.00 per night

Pet deposit: USD 40 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00 (subject to availability)

Self parking costs USD 18.00 per night with in/out privileges

Valet parking costs USD 30 per night with in/out privileges

Extended parking is available for an extra charge

Breakfast costs between USD 6 and USD 15 per person (approximately)

Pets are allowed for an extra charge of USD 40.00 per pet, per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.0 From 1,799 reviews

Exceptional 10.0
Roof top pool
Great location and we loved the roof top pool!
brandy, us1 night family trip
Exceptional 10.0
Hotel is nice and clean, breakfast is great, and when we needed help with something it was always done very quickly. We have stayed for an event two years in a row definitely a good place to stay right downtown!
Khara, us2 night trip
Good 6.0
I seen pictures that a microwave was in the room, having children with me having that was convenient but no microwave was in the room, it was downstairs. I ended up having to pay out of pocket for hot meals since no microwave was in the room.
Tamra, us1 night family trip
Very Good 8.0
Lots of constructing
MARC, us1 night business trip
Poor 2.0
Very bad service.
First of all they great you with a 35 dlls fee for parking, after that you have to wait for a while to check in because there is only one person at the front desk and she has to go all around all computers to see wich one is working at that time. 4 elevators and takes a long time to get one. Room is ok. Room service is un professional, called several times and they never answered. Requested for my invoice at the time of check in and they said that it was going to be in my room before I check out, never got it, requested it at the time of check out and they said that it was going to be sent to me by email. After 2 days still waiting on it. To get my vehicle back from the valet parking was the cherry on the pie, I was on the phone for over 5 minutes trying to reach them, finally answered and they said 5 minutes. Waited for almost 25 minutes for my vehicle of course I had to give tip at the time of leaving my car with them because they charge you in advance. Over all, service is the worst one I have had on a hotel of this level.
Fernando, us1 night business trip

Crowne Plaza Hotel Dallas Downtown, Dallas

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