Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico
Condo Hotel

The Panoramic By Xperience Hotels

3.5-star Tulum aparthotel with outdoor pool

  • Free WiFi and free parking
From
$66

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • The Panoramic By Xperience Hotels
  • The Panoramic By Xperience Hotels
  • Outdoor Pool
  • Outdoor Pool
  • The Panoramic By Xperience Hotels
The Panoramic By Xperience Hotels. Image 1 of 61
1 / 61The Panoramic By Xperience Hotels
Calle 10 Sur, La Veleta, Tulum, 77780, QROO, Mexico
7.6.Good.
  • I didn’t like the fact that any question I had the receptionist could not answer.…

    Aug 26, 2021

  • HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a…

    Aug 24, 2021

See all 58 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available

The following facilities or services will be unavailable from March 17 2022 to March 22 2022 (dates subject to change):
  • Swimming pool
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Airport transfer
    • Gym

    Property highlights

    Main amenities

    • 33 apartments
    • Weekly housekeeping
    • Outdoor pool
    • Rooftop terrace
    • Fitness center
    • Airport shuttle

    Feel at home

    • Kitchen
    • Refrigerator
    • Private bathroom
    • Coffee/tea maker
    • Blackout drapes/curtains
    • Elevator

    What’s around

    • In La Veleta
    • Tulum National Park - 38 min walk
    • Tulum Beach - 3.4 mi / 5.5 km
    • Gran Cenote - 3.7 mi / 6 km
    • Playa Ruinas - 3.8 mi / 6.1 km
    • Playa Paraiso - 4.3 mi / 6.9 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Basic Studio, 1 King Bed
    • Deluxe Room, 1 King Bed
    • Classic Apartment (Two Bedroom)

    What’s around

    Landmarks

    • In La Veleta
    • Tulum National Park - 38 min walk
    • Tulum Beach - 3.4 mi / 5.5 km
    • Gran Cenote - 3.7 mi / 6 km
    • Playa Ruinas - 3.8 mi / 6.1 km
    • Playa Paraiso - 4.3 mi / 6.9 km
    • Tulum Mayan Ruins - 5.1 mi / 8.1 km
    • Sian Ka'an Biosphere Reserve - 6.3 mi / 10.2 km
    • Playa Akun - 7.9 mi / 12.8 km
    • Soliman Bay - 9.3 mi / 15 km

    Getting around

    • Cancun Intl. Airport (CUN) - 108 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    Calle 10 Sur, La Veleta, Tulum, 77780, QROO, Mexico

    At a glance

    Size

    • 33 apartments
    • Arranged over 4 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 7:00 PM. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)

    Pets

    • Pets allowed (dogs only)*
    • Restrictions apply*
    • 1 per room (up to 22 lbs)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    *See fees and policies for additional details or extra charges

    The manager

    Speaks: English, Spanish

    At the aparthotel

    Things to do

    • Number of outdoor pools - 1
    • Pool sun loungers
    • Fitness facilities
    • Pool umbrellas

    Services

    • Front desk (limited hours)
    • Concierge services
    • Tours/ticket assistance
    • Luggage storage
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 3
    • Elevator
    • Designated smoking areas
    • Rooftop terrace

    Accessibility

    • Handrails in stairways

    Languages Spoken

    • English
    • Spanish

    In the apartment

    Home comforts

    • Air conditioning
    • Ceiling fan
    • Coffee/tea maker

    Sleep well

    • Blackout drapes/curtains
    • Premium bedding

    Things to enjoy

    • Individually decorated
    • Individually furnished

    Freshen up

    • Private bathroom
    • Rainfall showerhead
    • Shower only

    Be entertained

    • Smart TV

    Stay connected

    • Free WiFi

    Food and drink

    • Refrigerator
    • Kitchen
    • Free bottled water

    More

    • Weekly housekeeping provided
    • In-room safe
    • Access via exterior corridors

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: USD 100.0 per accommodation, per stay

    Optional extras

    • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (one-way)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pet deposit: USD 20 per night
    • Pets are allowed for an extra charge of USD 20 per pet, per night

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 9:00 AM to 10:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • The Panoramic By Xperience Hotels Tulum
    • The Panoramic By Xperience Hotels Condominium resort
    • The Panoramic By Xperience Hotels Condominium resort Tulum
    • The Panoramic By Xperience Hotels Tulum
    • The Panoramic By Xperience Hotels Aparthotel
    • The Panoramic By Xperience Hotels Aparthotel Tulum

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, The Panoramic By Xperience Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM. The swimming pool will be unavailable from March 17 2022 to March 22 2022 (dates subject to change).
    • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 20 per pet, per night, and there's also a deposit of USD 20 per night.
    • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Humo (13-min walk) and Los Aguachiles Tulum (13-min walk).
    • Yes, an airport shuttle is available. The charge is USD 220 per vehicle one-way.
    • The Panoramic By Xperience Hotels has an outdoor pool and a fitness center.
    7.6.Good.
    • 10.0.Exceptional

      Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !

      6 night romance trip, Jul 27, 2021

      Verified Expedia guest review

    • 2.0.Poor

      We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.

      8 night romance trip, Jun 29, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.

      2 night romance trip, May 6, 2021

      Verified Expedia guest review

    • 6.0.Good

      Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.

      3 night romance trip, Apr 30, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!

      4 night family trip, Dec 16, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The accommodations and personal. Room was amazin

      Yesenia Jennifer, 10 night romance trip, Nov 13, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Very unique hotel!

      This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.

      Kimberly, 3 night trip, Nov 10, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great stay

      Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.

      nair, 4 night trip, Oct 29, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.

      Billyrojas, 3 night trip, Oct 17, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Great stay ...

      It was a great hotel ... I will def go back and stay

      Rosheta, 4 night trip, Oct 15, 2020

      Verified Hotels.com guest review

    See all 58 reviews