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1 room, 2 adults

JW Marriott Houston by the Galleria, Houston

4.5-star4.5 stars
5150 Westheimer Rd, Houston, TX, 77056, United States of America

Luxury hotel in The Galleria with 2 restaurants, outdoor pool
  • Free WiFi in lobby
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Wellness
Great wellness & sports facilities
Location
Great location
Room
Great room
Amenities
Ordinary amenities

JW Marriott Houston by the Galleria, Houston

from $143
  • Room, 1 King Bed
  • Concierge Room, Room, 1 King Bed, Business Lounge Access
  • Room, 1 King Bed
  • Room, 1 King Bed, High Floor
  • Room, 1 King Bed, Corner
  • Room, 2 Double Beds
  • Room, 2 Double Beds, High Floor
  • Room, 2 Double Beds
  • Room, 2 Double Beds, Business Lounge Access

What’s around JW Marriott Houston by the Galleria, Houston

Landmarks

  • In The Galleria
  • Westheimer Rd - 1 min walk
  • Uptown Plaza - 11 min walk
  • Williams Tower - 11 min walk
  • Richmond Avenue - 11 min walk
  • Gerald D. Hines Waterwall Park - 14 min walk
  • River Oaks District - 15 min walk
  • Schlumberger Headquarters - 19 min walk

Getting around

  • Houston, TX (HOU-William P. Hobby) - 21 min drive
  • Houston, TX (IAH-George Bush Intercontinental) - 30 min drive
  • Houston, TX (EFD-Ellington Field) - 31 min drive
  • Houston Station - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 516 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 26
  • Conference space
  • Conference space size (feet) - 1300
  • Conference space size (meters) - 121
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lever door handles
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Destino - This restaurant serves lunch and dinner.

The Coffee Shoppe Coffee - This café serves breakfast and lunch. Open daily.

South Coast Grill - This restaurant serves breakfast only. Open daily.

JW Marriott Houston by the Galleria, Houston’s small print

Also known as

  • JW Marriott Galleria
  • JW Marriott Hotel Galleria
  • Marriott Hotel Galleria
  • JW Marriott Houston Hotel
  • JW Marriott Hotel by the Galleria
  • JW Marriott Houston by the Galleria Hotel
  • JW Marriott Houston by the Galleria Houston
  • JW Marriott Houston by the Galleria Hotel Houston

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 25 per day

Valet parking costs USD 39 per day

Full breakfast is offered for an extra charge of USD 22 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 25.00 per person (one-way)

WiFi is available in guestrooms for USD 14.94 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 233 reviews

Good 6.0
Disappointing overall
I don't normally write hotel reviews, because I normally get what I expect from a hotel. My stay here was not a normal one. I only stayed for one night here, because I flew into town for a wedding, and my party had rented a house for the remainder of my weekend. Even though the gentleman who checked me in, Ryan, was extremely courteous and helpful, the room itself was extremely disappointing, to say the least. I hadn't noticed any problems when I checked in, but after I came back from a night out around 2 am, the guests in the adjacent room began making a lot of ruckus, which was understandable, given it was a Friday night. What was not understandable, however, was the shocking lack of soundproofing between rooms. I had to endure hours of drunken tirades, unable to sleep. I considered asking for assistance, but it was early morning at that point, and I knew the only thing they could do was move me to another room, which I wasn't willing to do at 3 in the morning on the day of my check-out. I also noticed ugly green tape over the smoke detector installed directly over the bed, impossible to miss. Can Marriott not afford new smoke detectors, while they could afford Starwood? For a supposedly premium brand hotel, my experience was far from premium. Should've stuck with the Westin, which is now under Marriott management anyway.
Victor, usOther trip
Good 6.0
Houston Getaway
Spent 4 days at the JW Marriott as part of our tour of Texas. The rooms were lovely very clean with beautiful bathrooms and the gym was clean to the point of sparkling. My husband and I love to work out and swim in the am before we start our day which was great. What really shocked us however was the pool and patio area. The pool appeared to be a tired afterthought. You walk out of the beautiful gym to find no umbrellas on tables, poles where something might have been?? to an old deck area. Not inviting at all. Our room looked over the pool and I saw families trying to enjoy the space but sadly it was lackluster at best. Not clean, not inviting. For the first time ever we actually thought should we change hotels?? Especially after our first night when after a day of touring we had to call and ask if our room could be made up. I should also mention there was a star bucks in the lobby and though only open till 1PM. The girls working the spot were phenomenal. Super friendly and outgoing. Really the best customer service we received.
Jacqueline , caOther trip
Exceptional 10.0
JW Marriott Houston - a fantastic hotel
This review is long overdue. My wife and I stayed here in May during a trip to various Texan cities, and our 5 nights at the Marriot were unquestionably the highlight. Not only is this a beautiful hotel in a great location by the Houston Galleria, it has the distinction of being - by a mile - the friendliest 'chain' hotel I have ever visited. I've stayed all over America in expensive hotels, receiving varying standards of treatment, and tended to leave feeling that I was just one of many thousands of visitors who would pass through their doors that year. The significant difference here in Houston was that without exception the staff were not just pleasant and helpful but also extremely friendly - nothing was too much trouble, and within a day of arriving I had that rare experience in the service industry of actually feeling like I was connecting with a human being and not just blandly interacting. I guess a ton of credit must go to the management team, who have not only made paramount the selection of quality people to staff their hotel, but also created an ethos of warmth and amiability. Having seen a lot of Texas over those few weeks, I was surprised to realize that I had enjoyed Houston the most by far - and the reason is this hotel. I can only hope that these standards continue, and am looking forward to visiting again next year.
Jim, gbOther trip
Exceptional 10.0
Great hotel..in a great locarion
JW Marriott was a very nice stay. It was directly across the street from the galleria mall. Made shopping easier since didn't have to drive u could jus walk literally across the street. I also liked the valet. It's always good to never have to park your car. You jus call an when come down stairs u are ready to roll. The hotel also had nice restaurant, bar and a starbucks. We all love Starbuck in the morning. Inside the room was stunning very very nice. I had an executive sweet. The shower was all glass..big soft bed an nice city view from window. Room was pretty darn spacious. I would definitely stay her again hands down. This hotel isn't for low ballers that are cheap. You get what u pay for. This is a hotel for peoplegal looking for 4 star or better. Great quite stay u will enjoy yourself. I came from Florida to Houston texas. I will be back.
usOther trip
Good 6.0
Not IMPRESSED
The staff was very nice. The overall hotel experience was horrible. The view was terrible. We had no view, only of the dead bird on the roof. There were stains on the carpet. There was a lizard in our room on the last day. When I went to open the bathroom door the handle came off. I am strong but not that strong. One tug and it came off. I needed ice. There was no ice machine on my floor, that’s ok, I was told to go to the fourth floor. I went to the fourth floor and the ice machine didn’t work. I went to the front desk and was told to go to the restaurant to get some. The restaurant said they couldn’t because their ice machine didn’t work. She then called to the front desk and I was told to go to the even floors in order to get ice. My overall experience with the amenities was terrible. For the $400 plus I paid for the weekend, I was expecting more. Again the best part was the friendly staff. It is a great location for the surrounding area.
Nesha, usTrip with friends

JW Marriott Houston by the Galleria, Houston

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