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Courtyard Chicago Waukegan Gurnee, Waukegan

3 stars
3800 Northpoint BlvdWaukeganIL60085United States of America, ‏800-491-6126
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Excellent4.5 / 5
Food
Delicious food
Service
Fantastic service
Amenities
Great amenities
Value for money
Fairly good value for money
239See all 239 Hotels.com reviews
From 331 reviewsTripAdvisor Traveller Rating

Courtyard Chicago Waukegan Gurnee, Waukegan

Hotel Info: 866-539-8117

from $99
  • Suite, 1 Bedroom
  • Superior Room
  • Suite, 1 Bedroom
  • Standard Suite
  • Suite, 1 Bedroom
  • Standard Suite, 1 King Bed
  • Standard Suite
  • Standard Room, 1 King Bed with Sofabed
  • Standard Room, 2 Queen Beds
  • Suite, 1 Bedroom
  • Suite, 1 Bedroom
  • Standard Suite

At a glance

Key facts

Hotel size

  • This hotel has 149 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
Food and drink
  • Refrigerator (on request)
  • Microwave
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Recent reviews

Excellent 4.5 /5 from 239 reviews

Courtyard Chicago Waukegan Gurnee, Waukegan
Poor1.0 / 5
Unsatisfied to say the least!
The room we chose said it could fit 3 adults and 2 kids - it could not. 2 queens, when we asked for a rollaway bed, we were told that was a fire code issue. We finally did get a room to accommodate us, but there must have been 3 or 4 travel sports teams that used the courtyard to throw a party...until 11:00pm at night - couldn't even use the pool. VERY DISSAPPOINTING!!!
1 night family trip
Courtyard Chicago Waukegan Gurnee, Waukegan
Outstanding5.0 / 5
Perfect
Everything we could want was very close.
2 night family trip
Courtyard Chicago Waukegan Gurnee, Waukegan
Poor1.0 / 5
NOT WORTH THE MONEY
The hotel rooms are SUPER small. I had a king room with a pull out bed. It had a little balcony they was pretty cool though. I came with my kids to have a weekend at 6 flags. 10 min or less drive. They left a set of 3 towels (kept missing face towels though). There were 4 of us. Everyday I called to get 1 set of towels. They never replaces the toiletries. The continental breakfast was good - it just takes an arm and a leg to get it. The Bistro (where you order the breakfast) does not keep good communication with the hotel staff. The Bistro staff flat out told me that breakfast was not included and that Id had to pay. Having to get out of line to confirm breakfast AND have them call the Bistro to add me was a pain. Also - the pool is small. We had to constantly call for more pool towels. The hot tub was nice though. Worst of all the WIFI was HORRIBLE. It took an average of 2 minutes to load A PAGE. On day 2 I actually upgraded to the 'better wifi plan' and this was not much better. It was a $5 charge for the better access - it wasnt much better. Calling guest services was a pain. There were a couple of lazy staff members that were rude. This one lady (cant remember her name-but in case this hotel is reading this review - it was very heavyset woman with curlier hair) kept jumping in the conversation - as I was asking for more towels. She also jumped in another when I asked about the breakfast.The hotel smelled of mildew or spoiled milk on the 3rd floor - which is where we werE
2 night family trip
Courtyard Chicago Waukegan Gurnee, Waukegan
Outstanding5.0 / 5
Room was great only a few downsides
Room was very comfortable, kids loved the indoor pool, very close to restaurants and shopping. The only thing I didn't like was the TV, couldn't use HDMI connection to watch my own shows, Internet connection was slow too, you have to pay for faster connection. Other then that, room was great
3 night family trip
Courtyard Chicago Waukegan Gurnee, Waukegan
Outstanding5.0 / 5
Excellent service and facility--but no breakfast!
Staff was very accommodating of my request to change from a first floor room with a sliding glass door to a third floor room on the interior, for security reasons. Clean comfortable room, modern. Electrical outlets are numerous, including one on each bedside lamp, to accommodate cell phones/other devices. Nice touch! My only criticism is for this price, it's ridiculous they don't provide a hot breakfast!
4 night family trip

See all reviews

Courtyard Chicago Waukegan Gurnee, Waukegan

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