Guests
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Steigenberger Frankfurter Hof

Luxury hotel in Innenstadt with 3 restaurants and spa

  • Free WiFi
From
$246

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  • Junior Suite - Guest Room
  • Junior Suite - Guest Room
  • Royal Suite - Living Area
  • Deluxe Double Room - Living Area
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1 / 83Junior Suite - Guest Room
Am Kaiserplatz, Frankfurt, 60311, HE, Germany
8.8.Fabulous.
  • Air conditioning did not work in the room. Contacted front desk 3 times and they would…

    Aug 9, 2021

  • A very nice hotel in the Centre of Frankfurt. Very friendly service. Clean rooms and a…

    Jul 29, 2021

See all 473 reviews

Official standards

This property advises that it adheres to guide to reopening vacation rentals (DTV & DFV - Germany) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Safe
Convenient
Dining options

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Pet-friendly
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 303 guestrooms
    • Daily housekeeping
    • 3 restaurants and bar/lounge
    • Full-service spa
    • Breakfast available
    • 24-hour health club

    For families

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Rollaway/extra beds (surcharge)
    • Separate sitting area
    • Premium TV channels

    What’s around

    • In Innenstadt
    • Financial District - 1 min walk
    • Commerzbank Tower - 1 min walk
    • European Central Bank - 2 min walk
    • Museumsufer - 3 min walk
    • Goethe Home and Museum - 4 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room
    • Junior Suite
    • Deluxe Double Room
    • Executive Suite, 1 King Bed
    • Studio Suite, 1 King Bed
    • Deluxe Room (Grand)
    • Presidential Suite
    • Royal Suite
    • Superior Room

    What’s around

    Landmarks

    • In Innenstadt
    • Financial District - 1 min walk
    • Commerzbank Tower - 1 min walk
    • European Central Bank - 2 min walk
    • Museumsufer - 3 min walk
    • Goethe Home and Museum - 4 min walk
    • English Theatre - 4 min walk
    • Kaiserstrasse - 4 min walk
    • Maintower - 5 min walk
    • Zeil Shopping District - 5 min walk
    • Frankfurt Opera House - 5 min walk

    Getting around

    • Frankfurt Airport (FRA) - 24 min drive
    • Mainz (QFZ-Mainz Finthen) - 36 min drive
    • Frankfurt (ZRB-Frankfurt Central Train Station) - 11 min walk
    • Frankfurt Central Station (tief) - 11 min walk
    • Konstablerwache Station - 14 min walk
    • Willy Brandt Platz U-Bahn - 3 min walk
    • Frankfurt (M) Hauptwache Station - 7 min walk
    • Dom-Romer U-Bahn - 9 min walk
    map
    See on map
    Am Kaiserplatz, Frankfurt, 60311, HE, Germany

    At a glance

    Hotel size

    • This hotel has 303 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*

    Pets

    • Pets allowed*

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • No onsite parking
    • Offsite parking nearby (EUR 25 per day)
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • Full breakfast daily (surcharge)
    • 3 restaurants
    • 2 coffee shops/cafés
    • Bar/lounge
    • Snack bar/deli
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Golfing nearby

    Working away

    • 24-hour business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 13735
    • Conference space size (meters) - 1276
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1872
    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Terrace
    • Library

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • Arabic
    • English
    • French
    • German
    • Hindi
    • Italian
    • Japanese
    • Polish
    • Portuguese
    • Russian
    • Spanish
    • Swedish
    • Turkish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Premium bedding

    Things to enjoy

    • Individually decorated
    • Separate sitting area

    Freshen up

    • Deep soaking bathtub
    • Bidet
    • Designer toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    THE SPA Frankfurter Hof has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

    The spa is open daily.

    Dining

    Restaurant Français - This restaurant specializes in French cuisine and serves lunch and dinner. 1-star Michelin rating. Open select days.

    Oscar's - This brasserie specializes in international cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

    Autorenbar - This bar serves light fare only.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: EUR 2.00 per person, per night

    Optional extras

    • Full breakfast is offered for an extra charge of EUR 38 per person (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children and extra bedsPay at property

    • In-room babysitting is available for an extra charge
    • Rollaway beds are available for EUR 90.0 per night
    • Babysitting/childcare is available for an extra charge

    PetsPay at property

    • Pets are allowed for an extra charge of EUR 30 per pet, per day

    ParkingPay at property

    • Parking is available nearby and costs EUR 25 per day

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash.

    Also known as

    • Frankfurter Hof
    • Steigenberger Frankfurter Hof Hotel Frankfurt
    • Steigenberger Frankfurter Hof Hotel
    • Steigenberger Frankfurter Hof Hotel
    • Steigenberger Frankfurter Hof Frankfurt
    • Steigenberger Frankfurter Hof Hotel Frankfurt
    • Frankfurter Hof Steigenberger
    • Frankfurter Steigenberger Hof
    • Steigenberger Frankfurter
    • Steigenberger Frankfurter Hof
    • Steigenberger Hof
    • Steigenberger Hof Hotel
    • Steigenberger Hof Hotel Frankfurter
    • Steigenberger Frankfurter Hof Frankfurt

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Steigenberger Frankfurter Hof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Sorry, there's no onsite parking at Steigenberger Frankfurter Hof.
    • Yes, pets are welcome. There's a charge of EUR 30 per pet, per day.
    • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
    • Yes, there are 3 onsite restaurants, featuring alfresco dining and French cuisine. The dining venue will be unavailable from June 1 2021 to October 1 2021 (dates subject to change). Nearby restaurants include Klosterhof (3-min walk), Heimat (4-min walk), and Taj tandoori (4-min walk).
    • Steigenberger Frankfurter Hof has a spa and a 24-hour health club.
    8.8.Fabulous.
    • 4.0.Fair

      Not sure

      Woman at checkin charged for an already paid room —she was not pleasant. It was sad it use to be my favorite place in Frankfurt

      3 night trip, Jul 15, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Not happy

      Arrived at the hotel a bit before 10pm very hungry. Reception assured us that we could order food from menus in our room, which turned out to be a lie, no restaurant opened, no room service available, no suggestion as to how to get any food, which just made our stay sad. Reception just didn’t care.

      Jacek, 1 night trip, Jun 19, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Not what i expected

      Shower was awful. 10 seconds super cold following 10 seconds boiling water. Staff not helful. Room awful view

      Luis ignacio, 1 night business trip, Oct 30, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The food was really good. At the end we just ate all our meals in the hotel.

      Mounia, 2 night family trip, Mar 4, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Beautifully hotel in a great location. No vip perks or acknowledgment though.

      1 night romance trip, Feb 15, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Very good hotel, very good location, one of the best hotels in Germany.

      Abdullah, 1 night business trip, Jan 30, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Perfect

      Amazing.

      LUIZ ANTONIO, 1 night business trip, Jan 30, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I loved everything about this hotel: the decor. The location. The staff. EVERYTHING! i would go back in a second. If you want to feel like a queen or king....this is the place to go!

      Guillermo, 1 night family trip, Jan 23, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Best hotel to stay in Frankfurt

      The Steigenberger is a great hotel in the perfect location.

      Manuel, 1 night trip with friends, Jan 18, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Received upgraded room and $25 credit for the restaurant

      1 night trip with friends, Jan 13, 2020

      Verified Expedia guest review

    See all 473 reviews