Guests
All properties in Chester, England, United Kingdom

Hotel Indigo Chester

4-star hotel in Chester with restaurant and bar/lounge

  • Free WiFi
From
$120

Image gallery

  • Standard Room - Guest Room
  • Standard Room - Guest Room
  • Deluxe Room, 1 King Bed, Balcony (Premium) - Balcony
  • Standard Double or Twin Room - Bathroom
  • Standard Room - Guest Room
Standard Room - Guest Room. Image 1 of 136
1 / 136Standard Room - Guest Room
Grosvenor Park Road, Chester, CH1 1QQ, England, United Kingdom
9.4.Exceptional.
  • Stayed for weekend, quite expensive. Room not serviced? Nice room but a bit dark and not…

    Sep 9, 2021

  • Good hotel and helpful staff, location was not too bad outside city walls by busy main…

    Aug 30, 2021

See all 350 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Quiet
Dining options
  • Parking available
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Business center
  • 24-hour front desk

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • Grosvenor Park - 4 min walk
  • Roman Amphitheatre - 6 min walk
  • Newgate - 7 min walk
  • Eastgate Clock - 7 min walk
  • Chester Roman Gardens - 7 min walk
  • The Rows of Chester - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Balcony (Premium)
  • Standard Room, 1 King Bed
  • Room, 1 King Bed, Accessible (Mobility Roll-In Shower)
  • Room, 2 Double Beds
  • Standard Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed, Balcony
  • Deluxe Room
  • Standard Room

What’s around

Landmarks

  • Grosvenor Park - 4 min walk
  • Roman Amphitheatre - 6 min walk
  • Newgate - 7 min walk
  • Eastgate Clock - 7 min walk
  • Chester Roman Gardens - 7 min walk
  • The Rows of Chester - 8 min walk
  • St Paul's Church - 9 min walk
  • St Peter's Church - 9 min walk
  • Grosvenor Museum - 10 min walk
  • Dewa Roman Experience - 11 min walk
  • Old Dee Bridge - 0.6 mi / 0.9 km

Getting around

  • Manchester Airport (MAN) - 43 min drive
  • John Lennon Airport (LPL) - 40 min drive
  • Chester Station - 8 min walk
  • Bache Station - 4 min drive
  • Ellesmere Port Station - 11 min drive
map
See on map
Grosvenor Park Road, Chester, CH1 1QQ, England, United Kingdom

At a glance

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking nearby (GBP 12 per day; discounts available)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Hand-held showerhead
  • Visual fire alarm

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Smart TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hotel Indigo Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 15.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Parking is available nearby and costs GBP 12 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.

Also known as

  • Indigo Chester
  • Hotel Hotel Indigo Chester Chester
  • Chester Hotel Indigo Chester Hotel
  • Hotel Hotel Indigo Chester
  • Hotel Indigo Chester Chester
  • Hotel Indigo
  • Indigo
  • Hotel Indigo Chester Hotel
  • Hotel Indigo Chester Chester
  • Hotel Indigo Chester an IHG Hotel
  • Hotel Indigo Chester Hotel Chester

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Indigo Chester does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant, Hotel Indigo Restaurant. Nearby restaurants include Gate of India (3-min walk), Atina Kitchen (3-min walk), and Forest House (3-min walk).
9.4.Exceptional.
  • 6.0.Good

    Pricy for size of room

    Room quality and decor excellent but very small, £339 a night I feel is over the average for room of thise size. Breakfast food very good but service a bit muddled and disorganised. Had to ask for toast a missing mushroom on one plate and long wait.

    grant, 1 night trip, Aug 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay!

    Great stay, would definitely recommend Hotel Indigo! Gorgeous hotel, Great location and great service! Staff very friendly and helpful. Will definitely be returning

    Lindsay, 1 night trip, Oct 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Highly recommended, on all levels

    Handy for city centre and river...modern, well designed common areas and rooms ... friendly, helpful staff throughout .. no on-site parking but has a £12 for 24hrs deal with manned NCP multistory, less than 10 mins walk away but they have a drop off point guests and luggage outside front door ..it punches above its weight!

    Stuart, 1 night trip, Sep 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Anniversary weekend

    This will definitely be our go to hotel whenever we go to Chester. It was so clean and the rooms were faultless. The only issues were it was cold in the bar due to the air con and on check out we were charged for drinjs we had already paid for. This was soon rectified by showing the payment on my banking app. It was our anniversary and they went above and beyond to make it special for us. 2 free cocktails, 2 free prosecco with our meal and strawberries after the meal.

    Debbie, 2 night trip, Sep 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Birthday trip

    Just a really great experience from the moment we arrived. We had asked for a high room and they were great, one decorated like the V Eastgate Clock and the other a racing decor. Lovely and quirky throughout and wonderful staff. We paid for breakfast and that eat also just the job. Continental and full English. It was only a short walk from the centre and perfect in the weather. The park and river were only just across the way and great for a stroll I also mentioned it was a birthday trip and there was a card with drinks vouchers in the room and a very nice touch. Also really well set up for the current restrictions (can't help some people though who just didn't care or pay attention) Really great overall

    David, 1 night trip, Sep 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service.

    Super hotel just on edge of city centre less than 10 minutes walk from the rail station. Upgraded to a larger top Floor room for a fair price which included complimentary mini bar and also two free drinks vouchers thrown in by the lady on reception when she found out it was our anniversary. Well done to all Hotel staff though - great service provided in these challenging times!

    David, 1 night trip, Sep 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing Hotel and Staff.

    Our stay at Hotel Indigo was amazing and so were the staff especially the lady serving the breakfast tables at 08.30 on Friday 11 September whilst being on her own she was very calm,pleasant, and friendly- a credit to your company. The Hotel were so good with all the measures in place re Covid-19 which put our mind and rest as we had travelled from Scotland which was a last minute decision to book a short break. From arrival to departure we loved every minute of our stay and when we are looking to go for a short break in the future Hotel Indigo will be our first choice. Thanks for a GREAT STAY.😀

    Leslie, 4 night trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good memory in Chester with good stay:)

    All of staff are very friendly. Services are excellent.

    1 night trip, Sep 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic hotel

    Hotel is fantastic, great location rooms very clean & tidy. Highly recommend Only issue we had was the air condition. Air con went off on Auto room was very hot, had to call reception to turn it back on, a tiny little black button on the right hand side on a black control panel, staff made myself and wife leave the room stand out side in lobby whilst wife in her underwear at 23:30 to turn air con back on.

    john, 1 night trip, Aug 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel

    Fabulous from arrival to departure, room very modern comfy bed and pillows. High end toiletries in bathroom & amazing shower! Staff very helpful and friendly nothing to much trouble. Would recommend staying as central for all attractions.

    Carole, 2 night trip, Aug 24, 2020

    Verified Hotels.com guest review

See all 350 reviews