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The Condado Plaza Hilton, San Juan

4 stars
999 Ashford AvenueSan Juan00907Puerto Rico, 855-239-9397
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Good3.9 / 5
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
WiFi
WiFi system needs upgrading
1493See all 1,493 Hotels.com reviews
From 4,323 reviewsTripAdvisor Traveller Rating

The Condado Plaza Hilton, San Juan

Hotel Info: 855-239-9397

from $154
  • Room, 2 Queen Beds, Accessible, Bay View
  • Family Suite, Non Smoking
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • One King Bed, Accessible
  • King Laguna Junior Suite
  • Room, 1 King Bed, Accessible, Bay View
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • King Spa Junior Suite City
  • Room, 2 Queen Beds, Bay View
  • Premiere Two Bedroom Family Suite
  • Junior Suite (King Bed)
  • Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, Accessible, Ocean View
  • Junior Suite King Bed
  • Penthouse, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Penthouse, 3 Bedrooms, Non Smoking (RESIDENCE)
  • 2 Queens Lagoon View
  • King Lagoon View
  • Deluxe Room, Accessible, Non Smoking
  • Room, 2 Queen Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 572 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 5 restaurants
  • 6 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Swim-up bar
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa treatment room(s)
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 19
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 54000
  • Conference space size (meters) - 5017
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1963
  • Elevator/lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pikayo - Overlooking the ocean, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Denny's - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Eight Noodle Bar - This restaurant specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Caribe - Overlooking the ocean, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aqua Bar and Grill - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Condado Plaza Hilton, San Juan’s small print

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1493 reviews

The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
Pleasant.
4 night family trip
The Condado Plaza Hilton, San Juan
Good3.0 / 5
Recent stay
Definitely not 4 star hotel. Lacks the class and elegance that other hotels 4 star have. It's a hotel that gives you your money worth but won't impress you. Nothing wow about it. Has a dennys a Starbucks on the beach has good pool. Good gym. Location is excellent. Staff are excellent. I'll stay there again no problem. All basic things expected of hotel are there but nothing more. Marriott is better. What I love the most about it is the comfort you feel in it. The in room tv is 26 inches which is a little strange. It does have in room safe fridge and coffee maker. Has open balcony. So good solid comfort. But not 4 star for sure. I'll give it solid 3 star. You won't be disappointed but won't be wowed.
2 night business trip
The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
Clean hotel
Very good !!
1 night romance trip
The Condado Plaza Hilton, San Juan
Good3.0 / 5
Good property, bad service
I'm not the type of person to leave a nasty review for no reason (please feel free to read all of my other reviews). But it would be a disservice to not leave some unhappy feedback this time. This is my third or fourth time at this hotel, and may well be my last. Over the last couple of years, the customer service at this hotel went from being so-so to totally unacceptable. This time, I asked for late checkout. Because of my Gold HHonors status, I am supposedly entitled to late checkout if space is "available." The front desk staff offered me 1:00 PM. The front desk manager upped that to 1:30 PM with ill grace, ostensibly because space was not "available." She told me that I'd have to come down and get a new key card, which seemed like something I shouldn't have had to do. But, whatever. When I went down to get my new key card, I was told I could check out at 2:00 PM for another fifty bucks, which annoyed me because it's supposed to be free if space is "available." The new key they gave me didn't work. So I went back to the front desk and got another one. It didn't work. (FYI: My room was across the street in another building.) The third key card they gave me didn't work either. Ultimately, building security into my own room. No one at the front desk made any effort. These guys make the bare minimum effort and don't care about their loyal customers. Plenty of other places in San Juan do. And if you're Hilton elite, forget it. These guys don't care.
2 night trip
The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
The employees were most courteous, friendly and competent.
6 night romance trip

See all reviews

The Condado Plaza Hilton, San Juan

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