The Condado Plaza Hilton

Photo gallery for The Condado Plaza Hilton

Primary image
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Condado Plaza Hilton

The Condado Plaza Hilton

4.5 star property
Upscale beachfront resort with pool bar, near Parque La Ventana al Mar

7.2/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is $205
Price available on 10/5/2022
Map
999 Ashford Avenue, San Juan, 00907
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Refrigerator
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Condado
  • Condado Beach - 11 min walk
  • Casino del Mar at La Concha Resort - 11 min walk
  • Puerto Rico Convention Center - 19 min walk
  • Port of San Juan - 44 min walk
  • Pan American Pier - 3 min drive
  • Jose Miguel Agrelot Coliseum - 10 min drive
  • Carolina Beach - 10 min drive
  • Fort Buchanan - 10 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

About this property

The Condado Plaza Hilton

4.5-star luxury resort in the heart of Condado
Condado Beach is located near The Condado Plaza Hilton, which provides a swim-up bar, a poolside bar, and a grocery/convenience store. With a white sand beach, sun loungers, and beach umbrellas, this resort is the perfect place to soak up some sun. Enjoy American cuisine, ocean views, and a poolside location at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like kayaking and snorkeling. A terrace, shopping on site, and a coffee shop/cafe are available to all guests.
Other perks at this resort include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A vending machine, wedding services, and express check-out
  • An elevator, tour/ticket assistance, and a ballroom
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All 572 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 572 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Onsite self parking (USD 25.65 per night; includes in/out privileges)
  • Onsite valet parking (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On the beach
  • Kayaking
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • 14 meeting rooms
  • Conference space (54000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 2 buildings/towers
  • Built in 1963
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Grab bar near toilet
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Additional inclusions
    • WiFi access (may be limited)

Optional extras

  • Breakfast costs between USD 7 and USD 24 per person (approximately)
  • Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs USD 25.65 per night with in/out privileges
  • Valet parking costs USD 31.22 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Guests are provided with hand sanitizer and masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan

Frequently asked questions

Does The Condado Plaza Hilton offer free cancellation for a full refund?
Yes, The Condado Plaza Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Condado Plaza Hilton?
As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at The Condado Plaza Hilton on Oct 5, 2022 start from $205, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Condado Plaza Hilton?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Condado Plaza Hilton?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Condado Plaza Hilton?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Condado Plaza Hilton?
Yes. Self parking costs USD 25.65 per night. Valet parking costs USD 31.22 per night.
What are the check-in and check-out times at The Condado Plaza Hilton?
You can check in from 4 PM - midnight. There's a charge of USD 60.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at The Condado Plaza Hilton?
No, this resort doesn't have a casino, but Casino del Mar at La Concha Resort (11-min walk) and Sheraton Casino (18-min walk) are both nearby.
What is there to do at The Condado Plaza Hilton and nearby?
Have fun with onsite activities like kayaking and snorkeling. Additional recreation nearby includes spelunking and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a waterslide and a 24-hour fitness center.
Are there restaurants at or near The Condado Plaza Hilton?
Yes, there are 2 onsite restaurants, featuring American cuisine, ocean views, and poolside dining. Nearby restaurants include Ola Oceanfront Bistro (7-min walk), Casa Lola (8-min walk), and Waiter's Gastrobar (8-min walk).
What's the area around The Condado Plaza Hilton like?
The Condado Plaza Hilton is on Condado Beach in Condado, a short 11-minute walk from Casino del Mar at La Concha Resort and 19 minutes' walk from Puerto Rico Convention Center. Travelers say this resort is in a good location.

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

7.7/10

Staff & service

6.8/10

Amenities

6.9/10

Property conditions & facilities

6.9/10

Eco-friendliness

10/10 Exceptional

They are very kind, clean and friendly. They are amazing 👏 😍 ❤️ 💖
Jaime, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Marvin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The amenities are not commensurate with the resort fee. Did not like shared public fee. We stood in a building across a tunnel and had to walk this I’ll smelling tunnel each time we wanted to use the beach or pool. Overall stay was okay but not as welcoming as other resort hotels on the Condado strip. Also, most restaurants closed and no nightly entertainment throughout the week.
7-night family trip
Verified Hotels.com guest review

2/10 Poor

Pedro, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty/unhealthy
The condition of the rooms and the whole property were so dirty that it was unhealthy! We had to take a shower with shoes on! Mold, dust, dirt that has been sitting there for month, toilet unsanitary. The whole property smelled like culvert, toilet disposal. The whole area is dirty! Service was the worse we have ever encounter, the whole place was unhealthy! We paid over $400 per night. I have pictures to show.
Pedro, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Ronedy, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Devren, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fast and easy check in. Ocean side rooms are phenomenal. Lots to do.
Diana, 2-night family trip
Verified Expedia guest review

4/10 Fair

The property does not live up to the Hilton brand. Facilities are old, 2nd pool was closed and not functional, beach was not exclusive to guests but a public beach for all to use, pool was not regulated to guests only, elevator for parking garage was out of order, music in lobby was much too loud., bathroom in our room was barely big enough to fit the shower, toilet and sink, all the tv channels were snowy, etc. I could go on. Pillows were probably the best part along with the 2 free coffees a day. We won't be staying there again.
Richard, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I would recomend 💯💯💯 is close to everything and the service is amazing. The amenities are awesome and the pools are well kept and the rooms are clean.
Miguel, 4-night family trip
Verified Expedia guest review