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The Condado Plaza Hilton, San Juan

4 stars4 stars
999 Ashford AvenueSan Juan00907Puerto Rico, 855-239-9397
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Good3.9 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
1433See all 1,433 Hotels.com reviews
From 4,627 reviewsTripAdvisor Traveller Rating

The Condado Plaza Hilton, San Juan

Hotel Info: 855-239-9397

from $169
  • Room, 2 Queen Beds, Accessible, Bay View
  • Family Suite, Non Smoking
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • One King Bed, Accessible
  • King Laguna Junior Suite
  • Room, 1 King Bed, Accessible, Bay View
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • King Spa Junior Suite City
  • Room, 2 Queen Beds, Bay View
  • Premiere Two Bedroom Family Suite
  • Junior Suite (King Bed)
  • Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, Accessible, Ocean View
  • Junior Suite King Bed
  • Penthouse, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Penthouse, 3 Bedrooms, Non Smoking (RESIDENCE)
  • 2 Queens Lagoon View
  • King Lagoon View
  • Deluxe Room, Accessible, Non Smoking
  • Room, 2 Queen Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 572 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 5 restaurants
  • 6 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa treatment room(s)
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 19
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 54000
  • Conference space size (meters) - 5017
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1963
  • Elevator/lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pikayo - Overlooking the ocean, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Denny's - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Eight Noodle Bar - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Cafe Caribe - Overlooking the ocean, this family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Aqua Bar and Grill - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Condado Plaza Hilton, San Juan’s small print

Also known as

  • Condado
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 60.00

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 18.96 per night with in/out privileges

Valet parking costs USD 25.65 per night with in/out privileges

Breakfast costs between USD 7 and USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1433 reviews

The Condado Plaza Hilton, San Juan
Good3.0 / 5
Not as Pictured Online
Needs updating, Better Customer service and cable. Wifi was not the best, if you want to check in early there is a fee, dirty room, dirty furniture and small television. Bathroom is Tiny barely for one person, shower leaked all over the bathroom floor, closet space was a joke. For the price it was no where near the service. Rooms are nothing like the pictures on their site. I have photos to prove, disappointing. Best thing at the hotel was Cafe Caribe restaurant and the Fitness center. Only had 3 channels of television, on a rainy day you would want a little television at night. I just went to sleep!
4 night business trip
The Condado Plaza Hilton, San Juan
Good3.0 / 5
Location Location Location
am a person that always looks at the glass half full. With that being said.... the hotel is great for location......... location .......... location.......... The hotel needs better maintenance but they make up for it in location..... location.... location
1 night business trip
The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
Puerto Rico Trip
Nice hotel and good service. The staff are excellent.
5 night business trip
The Condado Plaza Hilton, San Juan
Outstanding5.0 / 5
Great hotel in a great location!
We really enjoyed our stay at the Condado Plaza Hilton. The hotel is in an excellent location with plenty of restaurants within a reasonable walk nearby. Old San Juan is just 5 minute, and $5-10 Uber ride away. The facilities were in good condition with nice pools, a small beach, and great ocean views. Service was excellent and the staff were helpful. The only negative was that the drinks were a little pricey, but this is typical of nearly all hotel/poolside bars. The 24 hour Denny's with full bar attached to the hotel however, had very reasonable prices! This hotel is a great centralized location allowing you to access the various attractions of San Juan with ease.
3 night romance trip
The Condado Plaza Hilton, San Juan
Excellent4.0 / 5
Clean and convenient
Rooms are comfortable and clean, pools are nice, cafe food was mediocre but convenient, small but adequate beach, very safe area, lots of restaurants, easy to get to Old San Juan, staff particularly helpful and friendly. Like many resort hotels, keep in mind that there will be a resort fee tacked on to your bill, which seems redundant since the initial hotel price is not inexpensive. However, our stay overall was very good and we would consider booking this hotel again.
7 night family trip

See all reviews

The Condado Plaza Hilton, San Juan

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