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The Strathallan- a DoubleTree by Hilton, Finger Lakes Region

3 stars
550 East AveRochesterNY14607United States of America, ‏‎855-239-9478
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.4 / 5
Cleanliness
Clean
Food
Delicious food
Service
Fantastic service
Bar and Beverages
Bar is awesome
132See all 132 Hotels.com reviews
From 735 reviewsTripAdvisor Traveller Rating

The Strathallan- a DoubleTree by Hilton, Finger Lakes Region

Hotel Info: 855-239-9478

from $179
  • Two Queens Two Room Suite
  • Deluxe Suite, 1 King Bed, Balcony
  • Standard Room, 2 Queen Beds
  • King Two Room Kitchen Suite
  • Standard Room, 1 King Bed, Accessible
  • Deluxe Suite, 1 King Bed, Balcony
  • King Two Room Suite
  • Standard Room, 1 Queen Bed, Accessible
  • Standard Room, 1 King Bed
  • Suite, 1 King Bed
  • One Bedroom Suite
  • Suite, 1 Queen Bed
  • Studio Suite
  • Suite, 2 Queen Beds, Accessible
  • Suite, 2 Queen Beds, Accessible
  • Suite, 1 King Bed, Accessible
  • Suite, 2 Queen Beds
  • Deluxe Suite
  • Queen Bed
  • Suite, 1 King Bed, Balcony
  • Deluxe One Bedroom Suite

At a glance

Key facts

Hotel size

  • This hotel has 155 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Free airport shuttle

Parking

  • Free valet parking

Offsite

  • Free area shuttle

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • DoubleTree Strathallan
  • Strathallan DoubleTree
  • Strathallan DoubleTree Hilton
  • Strathallan DoubleTree Hilton Hotel
  • Strathallan DoubleTree Hilton Hotel Rochester
  • Strathallan DoubleTree Hilton Rochester

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Breakfast costs between USD 5 and USD 40 per person (approximately)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6100
  • Conference space size (meters) - 567
Services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1978
  • Elevator/lift
  • ATM/banking
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

The Strathallan- a DoubleTree by Hilton, Finger Lakes Region’s small print

Also known as

  • DoubleTree Strathallan
  • Strathallan DoubleTree
  • Strathallan DoubleTree Hilton
  • Strathallan DoubleTree Hilton Hotel
  • Strathallan DoubleTree Hilton Hotel Rochester
  • Strathallan DoubleTree Hilton Rochester

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Breakfast costs between USD 5 and USD 40 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 132 reviews

The Strathallan- a DoubleTree by Hilton, Finger Lakes Region
Excellent4.0 / 5
Jazzy, During Rochester's Jazz fest
We ate at Char, Duncan took care of us and he was awesome!
1 night romance trip
The Strathallan- a DoubleTree by Hilton, Finger Lakes Region
Fair2.0 / 5
Pass this one by
The staff was "uppity urban hip" - rude to the bone - clearly catering to a clientele much younger than I. The other guests were "party people" probably wedding guests, who shouted all night, banged on room doors, and generally made sleep difficult. The decor is tired, the food mass-produced. There must be somewhere better.
2 night family trip
The Strathallan- a DoubleTree by Hilton, Finger Lakes Region
Fair2.0 / 5
not a great first impression at all!
I was extremely disappointed when I checked in to be told that they didn't have my reservation at all.In a state of panic I had no idea what I was going to do since I had plan this stay over a month prior for my girlfriends and I.This had never happened to me before booking through hotels.com.The staff wasn't very friendly first telling me that they had no suites available which was what I originally booked. I showed the staff member my reservation confirmation and she said no they still didn't have anything for me. After a few seconds she proceeds to look in her computer then telling me she has one standard room available which wasn't big enough for four people and a king suite that was just as big as the one I originally booked.Really? Now at this point I'm just confused so obviously I booked the king because I had no choice I was terrified I was going to be left with nothing. They gave me a price that was slightly less and then offered me 4 chocolate chip cookies? Wow what great service. No apologies at all.And to top it off I had 4 bags in my hand struggling to carry to the room and not one of the staff members who were all standing there watching me struggle to carry my bags offered to help me! Totally totally disappointed for such a high caliber hotel in Rochester how terrible that service was.
1 night trip with friends
The Strathallan- a DoubleTree by Hilton, Finger Lakes Region
Excellent4.0 / 5
Last second get together downtown with bunch of freinds. Great start to a night hanging out in suite and ended even mmorning. Great staff, amazing cocktails on roof top lounge
1 night trip
The Strathallan- a DoubleTree by Hilton, Finger Lakes Region
Good3.0 / 5
Rooms are great but breakfast is not
Room service and the amateur kitchen are a problem here. We ordered the American breakfast and instead of scrambled eggs they came slightly mixed and fried flat, then the potatoes were disgusting deep fried mushy new potatoes. What's the big deal about making hash browns from scratch and why can't they do it? Next day we ordered oatmeal with no brown sugar at all, and one bowl came without it and the other bowl had these crazy lumps of brown sugar in it. Then there's a problem with noisy hotel guests who screamed their heads off in the rear of the hotel at 2 AM, and a room near us was constantly opening and closing its balcony doors for an hour in the middle of the night. Security solved the problem and then they opened it again apparently after he left a half hour later.
2 night family trip

See all reviews

The Strathallan- a DoubleTree by Hilton, Finger Lakes Region

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