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Hotel Mercure Oostende, Ostend

4 stars4 stars
Leopold II Laan 20Ostend8400Belgium
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Good3.9 / 5
Room
Room needs to be improved
Location
Great location
Breakfast
Tasty breakfast
Value for money
Value for money could be better
168See all 168 Hotels.com reviews
From 334 reviewsTripAdvisor Traveller Rating

Hotel Mercure Oostende, Ostend

from $71
  • Comfort Double Room
  • Room, 1 Double Bed, Smoking
  • Deluxe Twin Room
  • Room, 2 Single Beds, Smoking
  • Deluxe Room, 2 Single Beds
  • Comfort Twin Room
  • Deluxe Double Room
  • Family Room
  • Business Room
  • Superior Room, 1 Double Bed, City View
  • Standard Room, 2 Twin Beds
  • Superior Room, 2 Twin Beds, City View
  • Standard Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • 1 per room (up to 5 kg)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Other information

  • Smoke-free property

Also known as

  • Ramada Hotel Ostend
  • Mercure Opening January 2016
  • Ramada Ostend
  • Ostende Ramada
  • Hotel Mercure Oostende
  • Mercure Oostende
  • Ramada Ostende
  • Hotel Mercure Oostende Opening January 2016
  • Mercure Oostende Opening January 2016

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.12 per accommodation, per night

Optional extras

Rollaway beds are available for EUR 16 per night

Breakfast is offered for an extra charge of EUR 20 for adults and EUR 20 for children (approximately)

Cribs/Infant beds are available for EUR 16 per night

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 20 per pet, per night

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Use of nearby fitness center (discount)
  • Bicycle rentals on site
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Number of meeting rooms - 3
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Premtimecafe - This restaurant serves breakfast, lunch, and dinner.

Onsite venue #2 - bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hotel Mercure Oostende, Ostend’s small print

Also known as

  • Ramada Hotel Ostend
  • Mercure Opening January 2016
  • Ramada Ostend
  • Ostende Ramada
  • Hotel Mercure Oostende
  • Mercure Oostende
  • Ramada Ostende
  • Hotel Mercure Oostende Opening January 2016
  • Mercure Oostende Opening January 2016

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.12 per accommodation, per night

Optional extras

Rollaway beds are available for EUR 16 per night

Breakfast is offered for an extra charge of EUR 20 for adults and EUR 20 for children (approximately)

Cribs/Infant beds are available for EUR 16 per night

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 20 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 168 reviews

Hotel Mercure Oostende, Ostend
Poor1.0 / 5
Wrong booking with Ramada
Hotel was fully booked when we arrived and my reservation was missing. Although I already paid. If your confirmation has Ramada on it, please double check because something went wrong when they switched systems to Mercure. We had to move to another hotel.
1 night romance trip
Hotel Mercure Oostende, Ostend
Good3.0 / 5
Hotel is nice... service not really
The hotel itself and location was nice; the room and breakfast offerings were great. The elevator is not convenient to use during the day, as the cleaning people are often using it to ascend/descend the nine floors, which makes it either very slow or unusable. I found the breakfast staff a bit discourteous, closing off areas for seating and leaving us with only dirty tables to sit at. Lastly, the gentleman responsible for service at check out was quite rude. Unbeknownst to either of us, there was a mistake on the part of hotels.com (apparently), and he was rudely accusatory that I was the one in the wrong and implied that I was not showing him enough gratitude. I was not rude, merely stating that I had in fact already paid for my stay online during booking (the point at dispute). I found and showed him my hotels.com confirmation of already having paid, but he did not apologise for being rude to me or calling me wrong; he merely tried to excuse and justify his previous behavior (which is not the same as an apology and which goes a long way in the world of customer service).
3 night romance trip
Hotel Mercure Oostende, Ostend
Excellent4.0 / 5
Conveninet location
Very tiny room, staff friendly. Convenient location 400 feet from boardwalk. Breakfast average
1 night trip
Hotel Mercure Oostende, Ostend
Excellent4.0 / 5
Very good refurbished hotel in a central location. Excellent buffet breakfast [hot & cold items]. Room a bit on the small side - especially the bathroom. However, nice and clean.
3 night romance trip
Hotel Mercure Oostende, Ostend
Fair2.0 / 5
NOT TO VISIT AGAIN
It was the worst few days at staying at this hotel, so bad we cut our holiday short. The bed that we slept on was like a block of concrete. We could hear dripping all night.
3 night romance trip

See all reviews

Hotel Mercure Oostende, Ostend

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