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Krystal Cancun, Cancun

3.5 stars3.5 stars
Paseo Kukulcan km 9, lotes 9 y 9AZona Hotelera, CancunQROO77500Mexico
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Good3.5 / 5
Room
Room needs to be improved
Location
Great location
Breakfast
Tasty breakfast
Service
Service is adequate
811See all 811 Hotels.com reviews
From 4,490 reviewsTripAdvisor Traveller Rating

Krystal Cancun, Cancun

from $158
  • Romantic Room, 1 King Bed, Oceanfront
  • Standard Room, 1 King Bed
  • Standard Room
  • Standard Room
  • Club Room, 1 King Bed, Ocean View
  • Club Room, Ocean View
  • Family Studio, Ocean View
  • Deluxe Room, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive rates available

Also known as

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Meeting rooms 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 4
  • Elevator/lift
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at this resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun, Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 811 reviews

Krystal Cancun, Cancun
Fair2.0 / 5
Will not return
Expensive "club" class ocean view suffering pool area band playing till midnight mid week ! Unacceptable. $20 buffet was Ok but nothing special
3 night romance trip
Krystal Cancun, Cancun
Outstanding5.0 / 5
Bo doubt, we will return again!
Food was amazing- enjoyed buffet and sushi bar! Hotel seems to have been updated and cleaned up since our last stay a couple years ago. Staff was polite and accommodating. Big pool is a little cool, but our 2 kiddos enjoyed swimming in kiddie pool during day and big pool at night. Ocean is refreshing and waves aren't as crazy much of the rest of the hotel zone due to outcrop of cement pilings/point. The Entertainment staff were fun and outgoing. We all participated in a paper airplane contest over the pool. Location can't be beat. We paid for room only but would definitely consider all inclusive as the food options we tried were impressive unlike many poor AI experiences we had before.
3 night family trip
Krystal Cancun, Cancun
Good3.0 / 5
Party hotel if that is your thing....
I had really high expectations for the hotel based on the reviews. The location of the hotel and the views were fantastic. We had a private check in and they provided a lovely romance package with wine, dessert, bath robes and a private social hour on the 8th floor. We were not around for much of this because we were at Xcaret Park for a full day. With that said, communication among staff was lacking. We were told mixed options by different people and some of them were rude. We still tipped staff well in the dining and housekeeping because it's not their fault. If you have diet restrictions, some of the restaurants do not accomodate and were rude. They value the all inclusive guests more than the direct pay guest. They made a big deal about using pesos/us dollar and force you to use a credit card.The hotel is older and the rooms could do with some updates. Be prepared for aggressive sales from vendors both in and outside the hotel. They try hard to sell their timeshare as well. As soon as I mentioned my trip was planned out they wanted nothing to do with me. I had to ask locals about transportation options and exploring the local culture. It was probably best this way because we learned so much and had more memorable experiences. Final point: this is definitely a party hotel if that is what you are looking for.
2 night romance trip
Krystal Cancun, Cancun
Excellent4.0 / 5
Very nice Resort Hotel. I enjoyed my stay. Second time I have been to Krystal Cancun.
15 night trip
Krystal Cancun, Cancun
Fair2.0 / 5
Not impressed / rooms in bad condition
Did not enjoy this hotel; the room was pretty outdated and needs some TLC especially in the bathroom; our A/C didn't work - we had to call 3 times to get someone to come check it out; after another hour - we finally asked to be switched to another room - that took another 45 mins to get someone to come to our room with new keys - would not recommend this place overall; better hotels in the area that are nicer
1 night romance trip

See all reviews

Krystal Cancun, Cancun

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