Guests
All properties in Cancun, Quintana Roo, Mexico

Krystal Cancun

Family-friendly resort with full-service spa, connected to the convention center, near Forum Beach

  • Free WiFi and free parking
From
$140

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1 / 87Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, 77500, QROO, Mexico
6.8.Good.
  • I have nothing positive to say about our stay in this hotel. Thank God it was only one…

    Jan 2, 2022

  • Great Hotel there are 3 hotels Kristal one next to each other be careful when you reserve…

    Dec 22, 2021

See all 1,852 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 502 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Zona Hotelera
  • La Isla Shopping Mall - 41 min walk
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Plaza Las Americas - 6.5 mi / 10.5 km
  • Delfines Beach - 7 mi / 11.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 41 min walk
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Plaza Las Americas - 6.5 mi / 10.5 km
  • Delfines Beach - 7 mi / 11.2 km
  • Ventura Park Cancun - 10.6 mi / 17 km
  • Punta Sur - 19.8 mi / 31.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
map
See on map
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Working away

  • Business center
  • Number of meeting rooms - 5

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 4
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Playground on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Mexican cuisine and poolside dining. Nearby restaurants include Mextreme (6-min walk), Marinero's (6-min walk), and Ty-coz Express (6-min walk).
  • No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Cancun also has 4 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.
6.8.Good.
  • 8.0.Very Good

    Beachfront Vibes

    The best pet was that at the desk we ended up purchasing the beachfront room for $25 USD more a day and was sooo worth it. Fell asleep to the sound of waves and also got to have our own private terrace to look out into the ocean 😊 They charged for the coffee every morning (the package ones that are usually free but small price... just didn't know about that so be careful about the extra costs)

    3 night trip, Dec 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Even though the property is somewhat dated it’s location is great. The breakfast buffet was very good. We had a great time. Stayed 4 nights in an Ocean front room.

    Sunetra, 4 night trip, Dec 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Excellent Beach and service

    To us, this is the second time we have been in the hotel Krystal and for sure next year we'll do it again. The location is very nice, near to the restaurants, near to souvenirs stores, near to Cocobongo, Sr. frog, etc. The beach is unique, clear, clean with the right temperature. The service is very unique, the mariachi made us sing in it's restaurant El MORTERO also the Mexican food were absolutely delicious

    Salvador, 7 night family trip, Nov 22, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Room was terrible, but everything else was good. Restaurant, bar, location and beach were great!

    Kurt, 2 night family trip, Nov 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    The Original 💎 Gem

    Everything you need to do and see 👀 is 0n site, walk 🚶‍♂️ out the back door to the pool area and three steps down to the white sand beach 🏖 food everywhere drinks 🍸. Plan all your excursions and get picked up from the loby covid test in hotel free to guests, we got ocean view room, staff friendly and welcoming and very helpful.

    giles, 5 night family trip, Oct 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The bad krystal.

    The facade upscale so is the lobby and beach common areas. The breakfast was good too and the staff well trained to help customers. The rooms however are rundown and decadent in a bad way. The sink clogged, the toilet wobbly, and a bug in my bed. The elevator in disrepair and probably that way for a while. Skip it. A better choice could be available for a better cost.

    2 night trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    We switched rooms twice. A/C did not work in either. I finally got tired of complaining. The rooms are very outdated and I bought a romantic oceanfront room. Just was not a good stay. I will not stay here again and will not recommend that any of my friends stay here either. I stayed at the krystal grand last time I was there. Make sure you stay there instead.

    Solomon, 4 night romance trip, Oct 13, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    We really enjoyed our stay. The beds were comfortable, the view was amazing. The restaurants were very good. The location is great. The beach and views are amazing. I had to knock off one star for two reasons. First this is a party area of the beach and the discos next door are thumping until late in the night. We are not big partiers so it was hard to sleep a couple of nights. This might be a plus for partiers, it is easy walking distance to a lot of bars and discos. The second issue was the elevators. We were on the 5th floor so stairs were not an option for old people. One of the elevators was in and out of service. and when it was working would not stop on the 5th floor so we had to choose 6 and walk down a flight. Also there are a lot of rooms for 2 small elevators, especially when one is broken. This led to a lot of waiting. We did see a lot of younger people using the stairs. In any case the downsides were not a major issue and we loved the hotel and the area.

    Robert Jefferson, 7 night romance trip, Oct 10, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Its my second time staying here and i love it. It walking distance to dining and clubs. Staff are very helpful, rooms r clean, and above all u feel safe at the property.

    rebecca, 2 night trip with friends, Oct 7, 2021

    Verified Expedia guest review

  • 4.0.Fair

    la habitacion muy fea. parecia un hospital. la cama estaba muy vieja el colchon no era comodo las almohadas duras y pequenas. la habitacion ruidosa. se escuchaba todo de la habitacion continua donde habian ninos y toda la noche molestaron no dejaron dormir. tambien todos los dias de la estadia nunca cambiaron las cobijas sucias y no estaba barrido el piso. no me gusto para nada el hotel. lo unico bueno fue la locacion.

    Gsblo, 3 night romance trip, Oct 6, 2021

    Verified Expedia guest review

See all 1,852 reviews