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Krystal Cancun, Cancun

3.5-star3.5 stars
Paseo Kukulcan km 9, lotes 9 y 9AZona Hotelera, CancunQROO77500Mexico

Avenida Kukulkan beachfront resort with spa, outdoor pool
  • Free WiFi and free parking
Great location
Beautiful beach
Service is adequate
Could use a good cleaning
960See all 960 reviews
From 5,406 reviewsTripAdvisor Traveller Rating

Krystal Cancun, Cancun

from $205
  • Standard Room
  • Club Room, Ocean View
  • Romantic Room, 1 King Bed, Oceanfront
  • Deluxe Room, Ocean View
  • Standard Room, 1 King Bed
  • Club Room, 1 King Bed, Ocean View
  • Family Studio, Ocean View

About Krystal Cancun, Cancun

Waterfront Cancun hotel featuring a spa and 3 restaurants

In the Hotel Zone

Krystal Cancun is on the bustling northeastern tip of Cancun’s Hotel Zone, steps from the beach and the Caribbean Sea. You’re a 20-minute drive from Cancun city center, where you can visit popular spots like Mercado 28 public market and the Parque de las Palapas central square.

Near Playa Delfines

If you drive 10 minutes, you'll find Playa Delfines, an uncrowded stretch of beach that offers panoramic views of Cancun. If you're into shopping, La Isla Shopping Village's boutiques and entertainment - at Interactive Aquarium you can swim near sharks - are a 5-minute drive.

Mariachi music and dining

A massage at the spa will help you relax, or you can chill out at the beach or by the outdoor pool. The 3 restaurants include El Mortero with its gourmet Mexican fare and mariachi band, or you can enjoy a colorful cocktail on the sand under a thatched umbrella.

Sea or lagoon views

The 453 guestrooms feature contemporary decor enhanced with dashes of color, white marble floors, and views of the Caribbean Sea or lagoon. With WiFi, flat-screen TVs, and minibars you can wind down without leaving your room, and safes are also provided.

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms 5
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 4
  • Elevator/lift
  • Garden
  • Television in common areas
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.


El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun, Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Krystal Cancun, Cancun


  • In Hotel Zone
  • La Isla Shopping Mall - 43 min walk
  • Cancun Convention Center - 2 min walk
  • Forum Beach - 2 min walk
  • Gaviota Azul Beach - 3 min walk
  • Delphinus Dreams - 4 min walk
  • Forum By The Sea Mall - 4 min walk
  • Caracol Beach - 6 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Free self parking
  • Free valet parking

Recent reviews

Good 7.0 From 960 reviews

Krystal Cancun, Cancun
Very Good8.0
The varying exchange rate USD/Pesos was disappointing. But overall, it was a good value. They have the best spot on the beach. The water is calmer there thanks in part to a carefully placed breaker.
Alex, us3 night trip
Krystal Cancun, Cancun
Very Good8.0
Nice location
Huge resort, wonderful beach , walkable distance to party places at night. Could work better the services, first place they charged for coffee at the room ?Resort of $200 plus a night charging for coffee ? Many have all inclusive package, but we were not interested in buffet or sweet drinks so chose to go out to eat.
Virginia, us2 night trip
Krystal Cancun, Cancun
Horrible service and quality
Hotel location is by the beach and close to many shops, restaurants and clubs. That makes it ideal for some and not so good for others. If you are looking for something quiet and good night sleep this is the worst place you can go (noisy from 10pm until about 4 am). Hot water in the shower does not exist so if you need hot shower, forget about this place. You need to beg for room service, when we first got into the room, there were no bath towels and it took them 1 full day and more than 10 phone calls to get bath towels. Hotel restaurants are not that great, food quality is average at best. Hotel lay out is crazy if you have a stroller or need wheelchair assistance, you need to change elevators several times. The breakfast included option was more of a joke (continental breakfast in a very far and separate location). I am not recommending this place for folks with small kids. Wifi username changed every day and after day 2 connection did not exist what so ever, the front dest was always busy and the phone calls had to be repeated several times for either room service, front desk, or cleaning.
A Traveler, us4 night trip
Krystal Cancun, Cancun
We forgot the 4 dresses in the closet, then I went back to ask, but they said they couldn’t find it!
Chia Chien, us1 night trip
Krystal Cancun, Cancun
Nice place, services and All team we're friendly. Mrs Patricia Mendoza was very helpful and friendly. I will be back again.
Zabibu, us2 night trip

See all reviews

Krystal Cancun, Cancun

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