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Krystal Cancun

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Exterior
Minibar, in-room safe, blackout drapes, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor wedding area
Lobby

Overview of Krystal Cancun

Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Cancun Convention Center
6.4 out of 10 Good
6.4/10 Good

1,399 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is $173
Price available on 6/4/2023
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Cancun Convention Center - 3 min walk
  • Tortuga Beach - 38 min walk
  • La Isla Shopping Mall - 41 min walk
  • Forum Beach - 2 min drive
  • Chac Mool Beach - 8 min drive
  • Langosta Beach - 5 min drive
  • Playa Tortugas - 13 min drive
  • Aquaworld - 6 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • Iberostar Cancun Golf Course - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Mandala - 3 min walk
  • Hooters - 3 min walk
  • Lobby Bar - 1 min walk
  • Vips - 2 min walk
  • Sunset Bar - 3 min walk
Map

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be just a 5-minute drive from Tortuga Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the overall value and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 502 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 4 buildings/towers
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Elevator
  • In-room accessibility (select rooms)

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 270 for adults and MXN 135 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?
Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Cancun?
As of May 31, 2023, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jun 4, 2023 start from $173, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Cancun?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Krystal Cancun?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Krystal Cancun?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Cancun?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at Krystal Cancun?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Cancun?
No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
What is there to do at Krystal Cancun and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Krystal Cancun?
Yes, there are 4 onsite restaurants, featuring Mexican cuisine and poolside dining.
What's the area around Krystal Cancun like?
Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travelers say this resort is in a good location.

Reviews

6.4

Good

7.1/10

Cleanliness

7.0/10

Staff & service

6.5/10

Amenities

6.3/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Christopher, 1-night trip
Verified Hotels.com guest review

6/10 Good

This hotel is in need of a refresh. Outdated furniture, light fixtures and linens. I do not recommend it.
Tania, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Henry, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Arturo, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Rooms smell humid all the time. Cockroaches were found in my room. No chairs on my deck.
Charly, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

maria s, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Very Old and abandoned hotel
Old rooms, a/c fails constantly, leaking in room, one day with no water for 4 hours in the morning, limited towels, this hotel stays in the 90’s, is important to be remodeled Same rate others good hotel options
rafael, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

No rills stay
They charged us 2 times for an extra person. They took a copy of our passports and then lost them. Rude staff, manager acts like she doesn't know anything and the room was dirty and not stocked. Breakfast is NOT worth the price. Stall bread, fruit not ripe, no oatmeal and eggs old. No ice machine, not hanicap accessible.
Danielle, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Percy, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Noticeable wear, bit overpriced but Excelente location, I will stay again.
3-night trip
Verified Hotels.com guest review