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1 room, 2 adults

Krystal Cancun, Cancun

3.5-star3.5 stars
Paseo Kukulcan km 9, lotes 9 y 9AZona Hotelera, CancunQROO77500Mexico

Cancun beachfront resort with spa, outdoor pool
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Great location
Beautiful beach
Tasty breakfast
Service is adequate
1145See all 1,145 reviews
From 5,831 reviewsTripAdvisor Traveller Rating

Krystal Cancun, Cancun

from $130
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun, Cancun


  • In Hotel Zone
  • La Isla Shopping Mall - 45 min walk
  • Forum Beach - 1 min walk
  • Caracol Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Delphinus Dreams - 4 min walk
  • Forum By The Sea Mall - 4 min walk
  • Chac Mool Beach - 7 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Free self parking
  • Free valet parking

About Krystal Cancun, Cancun

Waterfront Cancun hotel featuring a spa and 3 restaurants

In the Hotel Zone

Krystal Cancun is on the bustling northeastern tip of Cancun’s Hotel Zone, steps from the beach and the Caribbean Sea. You’re a 20-minute drive from Cancun city center, where you can visit popular spots like Mercado 28 public market and the Parque de las Palapas central square.

Near Playa Delfines

If you drive 10 minutes, you'll find Playa Delfines, an uncrowded stretch of beach that offers panoramic views of Cancun. If you're into shopping, La Isla Shopping Village's boutiques and entertainment - at Interactive Aquarium you can swim near sharks - are a 5-minute drive.

Mariachi music and dining

A massage at the spa will help you relax, or you can chill out at the beach or by the outdoor pool. The 3 restaurants include El Mortero with its gourmet Mexican fare and mariachi band, or you can enjoy a colorful cocktail on the sand under a thatched umbrella.

Sea or lagoon views

The 453 guestrooms feature contemporary decor enhanced with dashes of color, white marble floors, and views of the Caribbean Sea or lagoon. With WiFi, flat-screen TVs, and minibars you can wind down without leaving your room, and safes are also provided.

At a glance

Key facts

Hotel size

  • 502 rooms
  • Arranged over 8 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

At the resort

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers -
  • Elevator/lift
  • Garden
  • Television in common areas
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.


El Mortero - This restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun, Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 1,145 reviews

Krystal Cancun, Cancun
Beautiful ocean view. Clean, great pools. I was there for a dance convention and they managed to accommodate us with music, etc. yet the other side of the pool couldn't hear it. It's right on the beach, so a short walk down the beach is easy and convenient. The food is good and healthy with lots of choices.
Paula, us4 night trip
Krystal Cancun, Cancun
Very Good8.0
Overall experience was good and the room was very good with kitchen available. The only problem was in the check-in that it took so long because the waiting line and even with my reservation saying that breakfast was included, she could accepted because hotel system was saying that was not included. I needed to come back later at night to talk with the manager so he could fix. The only thing that was really bad was the towels, not smelling very good and not soft at all.
Augusto, us7 night trip
Krystal Cancun, Cancun
Very Good8.0
The Krystal
Our stay was good. The hotel could use some renovations but it has a great beach and downtown location. Julio was amazing and helpful with all the information he provided.
Chad, us4 night trip
Krystal Cancun, Cancun
GREAT Hotel! Brand new rooms
Beautiful hotel, just in front to a small bay with shallow waters which is perfect small ones. Service exceptional. Walking distance to night life and groceries stores/banks/ pharmacies/etc. Food buffet was average but service was friendly and welcoming.
A Traveler, us6 night trip
Krystal Cancun, Cancun
very clean,great location
The hairdryer did worked but i did not had time to call for another one but i think that is something that your personal should check before the costumer comes in everything else was great thank you.
sonia, us4 night trip

See all reviews

Krystal Cancun, Cancun

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