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1 room, 2 adults

Krystal Cancun, Cancun

3.5-star3.5 stars
Paseo Kukulcan km 9, lotes 9 y 9AZona Hotelera, CancunQROO77500Mexico

3.5-star beachfront resort with spa, near Forum Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Great location
Beautiful beach
Tasty breakfast
Service is adequate
1112See all 1,112 reviews
From 5,963 reviewsTripAdvisor Traveller Rating

Krystal Cancun, Cancun

from $135
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun, Cancun

Top spots nearby

Recommended by this property

  • La Isla Shopping Mall (32-minute walk)
  • Cancun Interactive Aquarium (32-minute walk)
  • Aquaworld (4 mi / 6.4 km)
  • Punta Sur (5.1 mi / 8.3 km)
  • Plaza Las Americas (5.2 mi / 8.3 km)
  • Delfines Beach (5.5 mi / 8.8 km)
  • El Rey Ruins (5.6 mi / 9 km)
  • Dolphin Discovery (6.9 mi / 11.1 km)
  • Ventura Park Cancun (8.8 mi / 14.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Free self parking
  • Free valet parking

About Krystal Cancun, Cancun

Waterfront Cancun hotel featuring a spa and 3 restaurants

In the Hotel Zone

Krystal Cancun is on the bustling northeastern tip of Cancun’s Hotel Zone, steps from the beach and the Caribbean Sea. You’re a 20-minute drive from Cancun city center, where you can visit popular spots like Mercado 28 public market and the Parque de las Palapas central square.

Near Playa Delfines

If you drive 10 minutes, you'll find Playa Delfines, an uncrowded stretch of beach that offers panoramic views of Cancun. If you're into shopping, La Isla Shopping Village's boutiques and entertainment - at Interactive Aquarium you can swim near sharks - are a 5-minute drive.

Mariachi music and dining

A massage at the spa will help you relax, or you can chill out at the beach or by the outdoor pool. The 3 restaurants include El Mortero with its gourmet Mexican fare and mariachi band, or you can enjoy a colorful cocktail on the sand under a thatched umbrella.

Sea or lagoon views

The 453 guestrooms feature contemporary decor enhanced with dashes of color, white marble floors, and views of the Caribbean Sea or lagoon. With WiFi, flat-screen TVs, and minibars you can wind down without leaving your room, and safes are also provided.

At a glance

Key facts


  • 502 rooms
  • Arranged over 8 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in rooms



  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

At the resort

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 4
  • Elevator/lift
  • Garden
  • Television in common areas
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.


El Mortero - This restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun, Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 1,112 reviews

Krystal Cancun, Cancun
Poor Service
Spent Xmas with family in Cancun. The check in process was unprofessional. The guy just asked for my card to take payment and that was it. He didn’t bother to inform us of anything about hotel. We ended up getting the WiFi user name and password from the bellhop. He took time to tell us about the hotel. The bar tenders Edgar and Xavier were super friendly. While at the pool the gal Diana came over only once to ask us if we wanted anything, it took about 45 minutes to get some whack guacamole and burnt chicken nuggets. We made a comment of wait time and she never came back. We would go ourselves to the bar to get our beers. Also while at the beach/palapas all day only once did a gal come by and that was it. First and last time at the Krystal Cancun.
Maria Y, us7 night trip
Krystal Cancun, Cancun
Not what I expected , did not return my cell phone
emely, us1 night family trip
Krystal Cancun, Cancun
Very Good8.0
Cleaning Needed, Great Location
Hotel definetely needs some deep cleaning, during our 8 day stay we saw the same grease smudges on the elevator doors, dirt on the tracks and looked like the exterior windows had not been cleaned in days, we finally saw a lady cleaning the windows from the entrance on our last day when we were walking out to get our taxi to the airport. Service was good, location is great, food is ok, my only big complaint is the cleanliness of the windows mainly and the jacuzzy also did not look clean and the water temperature was almost the same as the swiming pool, that was disappointing.
A Traveler, us4 night romance trip
Krystal Cancun, Cancun
Very Good8.0
Beautiful hotel. Room was great with amazing ocean view. One thing I did not like was that when I booked the hotel, my booking mentioned that continental breakfast was included, but the representative at the hotel did not mention anything as such. There was a miscommunication between what the hotel included and where stated that breakfast was included, and hotel rep said it was not. Other than that, my stay there was great. Beach was within walking distance, and the pool area was clean and very well kept. I would definitely stay there again.
Wajia, us4 night trip
Krystal Cancun, Cancun
Very Good8.0
Hotel is nice but no one ever answers at the reception if you call... views are amazing. Spa and club are really nice too
Karla, us3 night trip

See all reviews

Krystal Cancun, Cancun

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