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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun, Cancun

3.5-star3.5 stars
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with spa, near Forum Beach
  • Free WiFi in lobby and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.2
Location
Great location
Beach
Beautiful beach
Service
Service is adequate
Cleanliness
Could use a good cleaning
1396See all 1,396 Hotels.com reviews
From 6,404 reviews

TripAdvisor Traveller Rating

Krystal Cancun, Cancun

from $109
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun, Cancun

Top spots nearby

Recommended by this property

  • La Isla Shopping Mall (32-minute walk)
  • Cancun Interactive Aquarium (32-minute walk)
  • Aquaworld (4 mi / 6.4 km)
  • Punta Sur (5.1 mi / 8.3 km)
  • Plaza Las Americas (5.2 mi / 8.3 km)
  • Delfines Beach (5.5 mi / 8.8 km)
  • El Rey Ruins (5.7 mi / 9.2 km)
  • Dolphin Discovery (6.9 mi / 11.1 km)
  • Ventura Park Cancun (8.8 mi / 14.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 4
  • Elevator/lift
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Krystal Cancun, Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 25.35 per night

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.2 From 1,396 reviews

Poor 2.0
NOT COOL!!
The entire hotel was hot and humid. When I got to the room it was hot and never cooled down. I called the front desk and they said they would check it out and never did!! It was SO HOT and uncomfortable.
Ralph, usOther trip
Fair 4.0
Location location location
Amazing location... that’s literally it. The food was horrendous and would’ve be shut down if they had health inspectors visit. No one wears gloves when handling the food. Nothing is temperature regulated. I literally saw the sushi being taken out of a cooler that Was sitting out all day. The chefs are literally sweating on your food because the A/C barely works in the hotel. Speaking of A/C ours didn’t work the entire trip. The drinks are all watered down. And I’m pretty sure the “Modelo” their serving really isn’t Modelo. There’s no foam and it’s super watered down. I ate the food at the Starbucks down stairs each day and didn’t mind paying for it just because it was actually edible. They also tell you there’s restaurants outside the hotel that you can have diner at and it’s part of the all inclusive you just have to make reservations in the morning. We made reservations one night for the Mexican restaurant. The food was terrible and not cooked all the way. At the end the waiter asks us for a voucher for the meal that the hotel was supposed to give us. The hotel never gave us a voucher. When we asked the hotel the next day about this missing voucher, they had no idea what we were talking about. Everyone there is clueless The only reason to stay is here is for the location. You don’t have to pay for cabs or buses to go out. You can walk everywhere you need to go
usTrip with friends
Exceptional 10.0
Great value
We enjoyed our visit to this hotel located in the party zone of Cancun. The only thing we would have changed was that the room lacked a microwave.
William, usTrip with friends
Exceptional 10.0
Love!
I really enjoyed my stay and would recommend this hotel to my friends and family
Jonathan, usOther trip
Good 6.0
Rude customer service
Customer service was rude. If your Mexican, you’re treated rude like if you don’t belong there.
Araceli, usRomance trip

Krystal Cancun, Cancun

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