8/10 Very Good
Jul 28, 2021
Food, gym, pool are highlights here
Christopher
Christopher, 5-night trip
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Kempinski Hotel Hangzhou
Luxury Hangzhou hotel with full-service spa, connected to a shopping center
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Kempinski Hotel Hangzhou
Photo gallery for Kempinski Hotel Hangzhou
Overview of Kempinski Hotel Hangzhou
9.2
Superb
Property highlights
- Pool
- Gym
- Free parking
- Free WiFi
- Spa
- Laundry facilities
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
Main amenities
- Daily housekeeping
- 3 restaurants and 2 bars/lounges
- Full-service spa
- Indoor pool
- Rooftop terrace
- Breakfast available
- Health club
- Sauna
- Steam room
- 24-hour room service
- Coffee shop/cafe
- Massage/treatment rooms
Feel at home
- Rollaway/extra beds
- Connecting/adjoining rooms available
- Private bathroom
- Separate bathtub and shower
- Television
- Garden
Room options
View all photos for Executive Twin Room
Executive Twin Room
View all photos for Junior Suite
Junior Suite
View all photos for Grand Room, 1 King Bed, View
Grand Room, 1 King Bed, View
View all photos for Grand Twin Room, View
Grand Twin Room, View
View all photos for Executive Room, 1 King Bed
Executive Room, 1 King Bed
View all photos for Deluxe Suite
Deluxe Suite
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
View all photos for Deluxe Twin Room
Deluxe Twin Room
View all photos for Executive Suite
Executive Suite
View all photos for Superior Suite
Superior Suite
About this area
What's nearby
- In Gongshu
- West Lake - 7 min drive
Getting around
Restaurants
- 汉舍小雅杭州会馆 - 9 min walk
- 山葵家精致料理寿司吧 - 6 min walk
- 同源里院子餐厅 - 20 min walk
- 龚记好妈妈手擀面 - 3 min drive
- 方氏酒楼 - 20 min walk
About this property
Kempinski Hotel Hangzhou
Languages
Chinese (Mandarin), English, German
Sustainability
Sustainability practices
Garden
Reusable coffee/tea filters
LED lighting
Recycling
This information is provided by our partners.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.
At a glance
Hotel size
- 344 rooms
Arriving/Leaving
- Check-in time from 2:00 PM - anytime
- Minimum check-in age: 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
- 3 restaurants
- 2 bars/lounges
- Coffee shop
- 24-hour room service
- Snack bar/deli
Working away
- 24-hour business center
- Meeting rooms
- Conference space (21528 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Pool loungers
- Pool umbrellas
Facilities
- Safe-deposit box at front desk
- Rooftop terrace
- Garden
- Health club
- An indoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
Accessibility
- Elevator
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Well-lit path to entrance
Room amenities
Be entertained
- 50-inch flat-screen TV
Home comfort
- Air conditioning
- Minibar
- Bathrobes and slippers
- Children's slippers
- Window screens
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Rollaway/extra bed (surcharge)
Freshen up
- Private bathroom
- Separate bathtub and shower
- Rainfall showerhead
- Designer toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
- Reusable coffee/tea filters
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- LED light bulbs
- Recycling
Special features
Spa
Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.
Dining
Morph Rooftop Bar - This rooftop bar overlooks the garden.
Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.
Berthold Delikatessen - This delicatessen serves light fare only. Open daily.
Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CNY 164 per person
Renovations and closures
The following facilities or services will be unavailable from September 21 2023 to October 6 2023 (dates subject to change):
- One of the dining venues
Children & extra beds
- Rollaway beds are available for CNY 408.0 per night
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 10:00 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Also known as
Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou
Frequently asked questions
Reviews
9.2
Superb
9.4/10
Cleanliness
9.4/10
Staff & service
6.0/10
Amenities
9.0/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews