Shangri-la Bangkok, Bangkok

Awesome location! Right next to BTS station and boat dock so it's very convenient to get just about anywhere in the city. It's close to Yaowarat Chinatown area and there's tons to see and eat right outside the hotel. Krunthep Wing rooms are much better in my opinion. Wish they had bedside charging ports but overall very well maintained and nice quality materials used throughout. The breakfast on the Krungthep side is also better too - less selection but better quality. The vibe at this hotel is much better than the Mandarin Oriental next door. It's quite upscale but they don't make a huge fuss about it. The Mandarin tries to maintain to their elite aura to the point where you have to really dress up just to walk through the lobby. Shangri-La is a bit more relaxed while still maintaining a very upscale feel. The only downside is I wish there was more authentic Thai food options for the breakfast - they try but the tastes are quite muted relative to those you'd find elsewhere in the city. We had a balcony room which I enjoyed sitting on every morning to watch the sunrise and the city wake up.

Fabulous hotel in a fantastic location by the river. Lots to do around the hotel with excellent transport links by boat and the city BTS train system. Hotel staff are all very friendly and helpful. Try to get a room with a balcony and whatever you do ensure breakfast is included with the room unless you want to eat out in the morning. Breakfast options include everything food-wise from dim sum to baked gammon and vegan! Good local eateries and supermarkets nearby. The Grand Palace is 10 minutes by “orange flag” local boat up the river to pier 9 and cost 30 Baht per person. Dress appropriately to gain access to the palace and get a local guid for an hour 500 Baht. Get the boat from the pier under the bridge next the the hotel. Need a Thai SIM? Get one from AIS in the Robinsons store around the corner - about 1200 Baht for unlimited internet for a month. Also try “the queen of curries” behind the hotel. I highly recommend the Shangri-La hotel as a place to stay in Bangkok. Friendly and helpful staff, a luxurious place in an ideal location. The pictures I include are taken from the balcony of room 1815 in January 2019. Have a great stay!

We have stayed at this property a number of times of the last 20 years or so. We love the location, the property itself. Although, we preferred it when we were able to use the pool near the Krunthorp wing as we prefer a quieter place to sit and find the main pool too busy with children. The Thai restaurant is always good and Next 2 is good too. We were a little disappointed with the Italian this time. We prefer table cloths!! Seemed to lack character with too much light and the food wasn’t great.

Since returning from our 4 country Asia trip, we cannot stop talking about Shangri-la Bangkok! This hotel just wowed us from the first day we checked in and throughout our stay. The hotel limousine picked us up from the airport, and was told to look for the gentleman in the red jacket. He was so easy to spot in the group of 75+ waiting for arrivals. He quickly took our luggage and called the limo and within minutes picked up by hotel Mercedes Benz. Waiting in the car was chilled bottled water in thai decorated bags and lavender scented cold towels. The driver (30yrs with Shangri-la!) informed us the car was equipped with wifi and if he can play some relaxing music for the drive. Wow... When we arrived we were greeted by many shangri-la staff all well dressed, smiling, bowing with their hands cupped together. We were handed fresh flowers and whisked immediately into the lobby. Greeted by our hotel assistant and informed he would escort us up to our executive suite (#2401) and check us in personally! Wow... The suite was BEAUTIFUL. Living Room and Bedroom both with view of Bangkok. Room was well stocked with L'Occitane toiletries, vanity, and every detail provided. Kreuig Coffee/pods, Hot Water, Tea Pot/cups, 6 cans of variety of loose tea leaves, and fully stocked fridge with snacks. Room included a bowl of fresh tropical fruit daily, with a little guide outlining each fruit with plates, fork, knife, and napkins. The Host thoroughly welcomed, introduced, and gave us overview

First the Krungthep wing is a bit out-dated, this was expected from other people’s reviews. Another previous guest had left my coat at the hotel for me to pickup which the hotel had already confirmed they would dry clean before my arrival. (I ended up asking 6 times and 18 hours before I got it) Check-in was friendly and good nothing to put a finger on. (First time i requested my coat) Friendly bellboy who showed us the room. The afternoon cocktails were not properly made but the small dishes of food were great. We went to our room to enjoy a bath the picture is what came out (second one is the next morning). Called the operator, who said we should flush it for 10 minutes (no change). Called again she said that we could get another room (now around 11:30 pm for a one night stay I politely declined and said this was most likely not a room fault but a central heating tank) she would send an engineer (that did not didn’t arrive). I asked about my coat again (fifth time still didn’t find it) Next morning I contacted the concierge again before breakfast. (sixth time) We went to breakfast were the waiter forgot 2 out of 6 orders of food. After the breakfast I went to the concierge finally the found my coat. At checkout I told them the story as compensation they waived a (400 THB / 10 USD) dry cleaning bill. Even the service charge on the champagne I ordered was more than that. Unfortunately a very displeasing first stay at Shangri-la wouldn’t recommend it.