Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Jump to
Check availability
Price Guarantee
All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Shangri-La Hotel - Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • Free cribs/infant beds
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near Kuala Lumpur Tower
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • Free cribs/infant beds
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

Lowest price$80
available on 02/05/21Price may be available on other dates
Price Guarantee
Jump to:
Guests rated location
Based on 346 verified reviews from guests who stayed at this property
Safe
146 positive mentions146 guests said the location feels safe
Walkable
132 positive mentions132 guests said the location is easily walkable
Convenient
116 positive mentions116 guests said the location is convenient
Shopping
114 positive mentions114 guests said the location is good for shopping
Dining options
91 positive mentions91 guests said there were lots of dining options

Popular amenities

  • Free parking
  • Free parking
  • Pool
  • Pool
  • Free WiFi
  • Free WiFi
  • Airport transfer
  • Airport transfer
  • Gym
  • Gym
  • Air Conditioning
  • Air Conditioning

Main amenities

  • 662 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Conference center
  • Airport shuttle
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Free WiFi and free parking

For families

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)

What’s around

  • In Kuala Lumpur City Centre
  • Kuala Lumpur Tower - 11 min walk
  • KLCC Park - 12 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk
  • Pavilion Kuala Lumpur - 18 min walk
  • Berjaya Times Square - 24 min walk
  • Merdeka Square - 25 min walk
  • Petaling Street - 25 min walk
  • Putra World Trade Centre - 34 min walk
More about the area
9.2Superb1109See all 1,109 Hotels.com reviews
  • Very good hotel with fantastic dinner buffet in Friday!Highly reccomendMar 3, 2020
  • Really nice experience. Next time I will book direct since there are many advantages of…Feb 12, 2020

Shangri-La Hotel - Kuala Lumpur

from $80
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club, Executive Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Premier Suite, 1 King Bed (Selection)
  • Executive Room, 2 Twin Beds
  • Horizon Club, Executive Room, 2 Twin Beds
  • Executive Suite, 2 Twin Beds
  • Premier Suite, 2 Twin Beds (Selection)
  • Family Suite, 1 King Bed (Premier)

More great choices

See all properties in Kuala Lumpur
List viewMap view
See all properties in Kuala Lumpur

What’s around Shangri-La Hotel - Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Kuala Lumpur Tower - 11 min walk
  • KLCC Park - 12 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk
  • Pavilion Kuala Lumpur - 18 min walk
  • Berjaya Times Square - 24 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive
  • Kuala Lumpur Masjid Jamek Station - 23 min walk
  • Kuala Lumpur Sultan Ismail Station - 26 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Bukit Nanas Station - 5 min walk
  • Dang Wangi Station - 7 min walk
  • Raja Chulan Station - 10 min walk
  • Airport shuttle
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
Check location
Check availability

At a glance

Key facts

Hotel size

  • This hotel has 662 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Train station pick-up*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Offsite

  • Shopping center shuttle*
Shangri-La Hotel - Kuala LumpurCheck location

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 15
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
  • Doorbell/telephone notification
  • Lever door handles
  • Telephone accessibility kit
Languages Spoken
  • Arabic
  • Chinese
  • English
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Also popular with travelers from the USA

See all properties in Kuala Lumpur
List viewMap view
See all properties in Kuala Lumpur

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Shangri-La Hotel - Kuala Lumpur’s small print

Also known as

  • Hotel Kuala Lumpur Shangri-La
  • Shangri La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel
  • Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it follows cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 400 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for MYR 116.0 per night

Buffet breakfast is offered for an extra charge of MYR 98 per person (approximately)

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel - Kuala Lumpur

  • Does Shangri-La Hotel - Kuala Lumpur offer free cancellation for a full refund?
    Yes, Shangri-La Hotel - Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-La Hotel - Kuala Lumpur?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-La Hotel - Kuala Lumpur?
    Yes, there's free self parking.
  • Is there a pool at Shangri-La Hotel - Kuala Lumpur?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Shangri-La Hotel - Kuala Lumpur?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Shangri-La Hotel - Kuala Lumpur?
    You can check in from 2 PM - 10 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Shangri-La Hotel - Kuala Lumpur?
    Yes, there's an onsite restaurant. Nearby restaurants include Bombay Palace (4-min walk), Naughty Nuri's Life Centre (4-min walk), and Senya Sake And Dining (4-min walk).

Didn’t find the right property?

Continue searching for Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Recent reviews

Superb 9.2 From 1,109 reviews

Poor 2.0
I cancelled my trip due to inability to travel to Kayla
Feb 9, 2020Verified Hotels.com guest review
Lawrence, us2 night business trip
Good 6.0
not up to standards
had to change rooms because if the stink and run down condition of the first room . second room smelled better after the first cleaning.
Feb 8, 2020Verified Hotels.com guest review
Frank, us3 night trip
Very Good 8.0
Location and staff are very good indeed, the room is nice wniugh
Feb 7, 2020Verified Expedia guest review
us1 night trip
Exceptional 10.0
Very beautiful and comfortable hotel in the city center! 10 minutes walk to Petronas towers
Jan 14, 2020Verified Expedia guest review
Kate, us1 night family trip
Exceptional 10.0
Lovely, comfortable stay
Wonderful hotel. Very comfortable beds and nice bathrooms as you would expect from a hotel of this caliber. The service was quite good at the front desk. The pool was very nice (it was quite crowded but we were there over new years so it was expected). It is walkable to most major things you would want to do in the area. Highly recommended
Dec 29, 2019Verified Hotels.com guest review
Emily, us3 night trip
Very Good 8.0
Staff extremly friendly and helpful Close to Monorailstation and hopon hopoff busstatiin
Dec 29, 2019Verified Expedia guest review
us6 night romance trip
Exceptional 10.0
Staffs are kind and friendly, location is good, services are efficient, prices are reasonable, rooms are clean, food are delicious and especially our kid was very surprised on the special kids set of afternoon tea.
Dec 23, 2019Verified Orbitz guest review
us2 night family trip
Exceptional 10.0
I travel to Kuala Lumpur regularly and have stayed at many hotels in the city. This is the best hotel I have found for a price range of about 150 to 200 USD a night.
Dec 19, 2019Verified Expedia guest review
KA, us2 night trip
Exceptional 10.0
Amazing with eye to detail!
The hotel was amazing. They must have seen from the passport that it was my sister's birthday. And so they delivered a cake and amazing chocolates up to the room with birthday greetings! It was a very nice gesture. The hotel is great, well located, and the staff is just amazing!
Nov 21, 2019Verified Hotels.com guest review
us6 night business trip
Exceptional 10.0
This was one of the best hotel stays we have ever had. Couldn’t wait until the end of a long sightseeing day to get back to the hotel and unwind. The staff was the most friendly and helpful anywhere. Can’t wait to stay again!
Nov 12, 2019Verified Expedia guest review
us3 night romance trip
See all reviews

Shangri-La Hotel - Kuala Lumpur