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Sheraton Monterrey Ambassador

Photo gallery for Sheraton Monterrey Ambassador

Premium bedding, pillowtop beds, in-room safe, blackout drapes
View from room
Daily full breakfast (MXN 300 per person)

Overview of Sheraton Monterrey Ambassador

Sheraton Monterrey Ambassador

4.0 star property
4-star hotel with restaurant, near Macroplaza
7.6 out of 10 Good
7.6/10 Good

1,000 verified guest reviews

Property highlights

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
The price is $54
Price available on 6/9/2023
Av Hidalgo 310 Oriente, Monterrey, NL, 64000
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Self parking
  • Room service
  • 24-hour business center
  • Business center
  • 11 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car rentals on site
  • Computer station
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • In Monterrey Centro
  • Macroplaza - 7 min walk
  • Fundidora Park - 26 min walk
  • Auditorium Pabellón M - 1 min drive
  • Monterrey Institute of Technology - 5 min drive
  • Cintermex - 6 min drive
  • Arena Monterrey - 6 min drive
  • Plaza Fiesta San Agustin - 6 min drive
  • Galerias Monterrey - 7 min drive
  • Estadio Universitario - 8 min drive
  • Estadio BBVA Bancomer - 10 min drive

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 40 min drive
  • Padre Mier Station - 6 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 14 min walk


  • Siberiana - 1 min walk
  • Caffé Koala - 2 min walk
  • Chilo Tacos & Grill - 2 min walk
  • El Cafelito Monterrey - 1 min walk
  • Carl's Jr. - 2 min walk

About this property

Sheraton Monterrey Ambassador

Sheraton Monterrey Ambassador puts you 0.4 mi (0.6 km) from Macroplaza and 1.3 mi (2.1 km) from Fundidora Park. This upscale hotel is also 5.5 mi (8.9 km) from Estadio BBVA Bancomer. The helpful staff and central location get good marks from fellow travelers. Public transportation is just a short walk: Padre Mier Station is 6 minutes and General I. Zaragoza Station is 6 minutes.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 229 rooms
  • Arranged over 12 floors


  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs only, 1 per room, up to 44 lbs per pet)*
  • Restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas


  • Onsite self parking (MXN 110 per night; includes in/out privileges)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • 11 meeting rooms
  • Computer station
  • Conference space (9688 square feet)


  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • ATM/banking
  • Television in common areas


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 150 for children
  • Late check-out can be arranged for an extra charge (subject to availability)


  • Pets are allowed for an extra charge of MXN 1150 per pet, per stay, plus a one-time cleaning fee of MXN 1330


  • Self parking costs MXN 110 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).


Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.

Also known as

Hotel Ambassador Monterrey
Hotel Sheraton Ambassador Monterrey
Monterrey Sheraton
Monterrey Sheraton Ambassador
Sheraton Ambassador
Sheraton Ambassador Hotel
Sheraton Ambassador Monterrey
Sheraton Ambassador Monterrey Hotel
Sheraton Monterrey
Sheraton Hotel Monterrey
Sheraton Ambassador Hotel Monterrey
Sheraton Ambassador Hotel
Sheraton Monterrey Ambassador Hotel
Sheraton Monterrey Ambassador Monterrey
Sheraton Monterrey Ambassador Hotel Monterrey

Frequently asked questions

Does Sheraton Monterrey Ambassador offer free cancellation for a full refund?
Yes, Sheraton Monterrey Ambassador does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Monterrey Ambassador?
As of Jun 7, 2023, prices found for a 1-night stay for 2 adults at Sheraton Monterrey Ambassador on Jun 9, 2023 start from $54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Monterrey Ambassador?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sheraton Monterrey Ambassador?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 1150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Sheraton Monterrey Ambassador?
Yes. Self parking costs MXN 110 per night. Parking spots may be limited.
What are the check-in and check-out times at Sheraton Monterrey Ambassador?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Sheraton Monterrey Ambassador?
No, this hotel doesn't have a casino, but Casino Monterrey (6-min walk) and Casino Jubilee (7-min drive) are both nearby.
Are there restaurants at or near Sheraton Monterrey Ambassador?
Yes, there's an onsite restaurant.
What's the area around Sheraton Monterrey Ambassador like?
Sheraton Monterrey Ambassador is in Monterrey Centro, a short 6-minute walk from Padre Mier Station and 5 minutes' walk from Auditorium Pabellón M. Travelers recommend the hotel for its central location.







Staff & service




Property conditions & facilities




10/10 Exceptional

RICARDO, 1-night trip
Verified guest review

4/10 Fair

Alejandro, 3-night family trip
Verified guest review

6/10 Good

Jose luis, 3-night business trip
Verified guest review

6/10 Good

Fabiola, 1-night trip
Verified guest review

6/10 Good

francisco, 8-night trip
Verified guest review

10/10 Exceptional

Paola, 1-night trip
Verified guest review

2/10 Poor

Pésimo servicio, al momento del check in nos cambiaron de cuarto 4 veces El primer cuarto la llave no abría, el segundo cuarto que se me fue asignado estaba ocupado, el tercer cuarto estaba sucio, con un chicle pegado en donde se encontraba el teléfono, camas sin hacer y con basura en el baño El último cuarto tenía camas dobles y yo solicité cama queen El staff no pudo apoyarme en nada y muy groseros Cero recomendable el hotel Adicional, el valet parking me solicito estacionar yo mi auto por qué tenia mucho trabajo asignado. Nunca nadie me dio una solución a mis problemas Increíble, uno va a descansar y relajarse, terminamos más estresados! No recomiendo este hotel
Hugo Tejeda, 2-night romance trip
Verified Expedia guest review

6/10 Good

Location great for shopping & restaurants. Beds were very comfortable. Breakfast Buffet offered good selections & staff very attentive. Dislikes-Carpet was old & musty, felt dirty. Problems with AC & keys constantly deactivated. No mini refrigerator or ice dispensers.
Lucia, 2-night family trip
Verified Expedia guest review

4/10 Fair

Servicio muy deficiente y el personal no resolvía los problemas de lo que faltaba en la habitación.
Alonso, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Locks keys didn’t work 4-5 hour check in Dirty rooms
Gerardo, 4-night business trip
Verified Expedia guest review