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Sheraton Ambassador Hotel, Monterrey

4-star4 stars
Av Hidalgo 310 OrienteMonterreyNL64000Mexico

4-star hotel with outdoor pool, near Faro de Comercio
  • Free WiFi
Very Good8.0
Great location
Fantastic service
Value for money
Value for money could be better
367See all 367 reviews
From 282 reviewsTripAdvisor Traveller Rating

Sheraton Ambassador Hotel, Monterrey

from $90
  • Club Room
  • Standard Room
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 229 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 20 kg)


  • WiFi in public areas *

  • Free WiFi in rooms



  • Valet parking (limited) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool umbrellas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Racquetball/squash on site
Working away
  • Conference space
  • Meeting rooms 12
  • Conference space size (feet) - 9967
  • Conference space size (meters) - 926
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Library
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Sheraton Ambassador Hotel, Monterrey’s small print

Also known as

  • Hotel Ambassador Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Mandatory fees

Pet deposit: MXN 300.00 per night

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Valet parking costs MXN 100 per day with in/out privileges

Rollaway beds are available for MXN 250.0 per night

Buffet breakfast is offered for an extra charge of MXN 280 for adults and MXN 140 for children (approximately)

Pets are allowed for an extra charge of MXN 400 per pet, per stay, plus a one-time cleaning fee of MXN 1330

WiFi is available in public areas for MXN 30 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sheraton Ambassador Hotel, Monterrey


  • In Monterrey Centro
  • Faro de Comercio - 6 min walk
  • Fuente de la Vida o Neptuno - 7 min walk
  • Macroplaza - 7 min walk
  • Explanada de los Heroes - 14 min walk
  • Museo del Obispado - 43 min walk
  • Plaza Mexico - 3 min walk
  • Museo Metropolitano de la Ciudad de Monterrey - 3 min walk

Getting around

  • Monterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.) - 27 min drive
  • Padre Mier Station - 5 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 14 min walk
  • Valet parking (surcharge)
  • Limited parking

Recent reviews

Very Good 8.0 From 367 reviews

Sheraton Ambassador Hotel, Monterrey
Excellent Place
Wonderful location, excellent service, close to shopping, eating, entertainment all within walking short distance! Love it, will stay again!!
Gerardo, us2 night family trip
Sheraton Ambassador Hotel, Monterrey
Good Stay
Excellent hotel. Good restaurant.
Hugh, us1 night business trip
Sheraton Ambassador Hotel, Monterrey
Unauthorized Charge
We enjoyed our stay, but for the second time out of the two times, we have had charges on our credit cards instead of hold for the incidentals. This is for nearly $140, which is rather steep, then is a charge and NOT a hold, then it takes days for the hotel to correct when it should never be 'charged' in the first place when there is nothing to be charged to us in the first place. It is MY money, not the Sheraton's. If I had been responsible for something then I would have had no issue it being deducted, but I have a receipt when I walked out of the hotel with a zero balance and have to deal with trying to get my money credited back to my card days later which I should never have had to deal with. It leaves a bitter taste for the end of my stay after enjoying the time prior.
Oni, us2 night romance trip
Sheraton Ambassador Hotel, Monterrey
People at front desk.
The stay was good .tge place excelent...just the people at front desk need to be more friendly...they need a happy face if they got a problem .they need to leave them in home.
Edgardo, us2 night business trip
Sheraton Ambassador Hotel, Monterrey
Great location; walking distance to restaurants, shops, and entertainment. Friendly staff.
Carlos, us3 night family trip

See all reviews

Sheraton Ambassador Hotel, Monterrey

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