2/10 Poor
Sep 29, 2023
Stay Away from This Hotel!!!
The room was not properly cleaned. There was rotten food left in the fridge and the sink does not properly drain so it fills up to the brim when used and takes forever to drain. The hotel itself has some really shady people staying in there. Lastly housekeeping was banging on our door at 9:30am to see if they can clean. Check out is at 11am we were still sleeping at 9:30am from a night out. That was unacceptable.
Lastly, the front desk rep Carolina has a lot of attitude about having to send me an invoice since I paid in full at the front desk. When we checked out after I paid, her printer was taking long to print my invoice / receipt so she asked if she could email it. She did but the invoice itself had all the incorrect info and I mean everything, it was the wrong name, wrong room number, wrong amount and showing I have a balance owing. I told her this and she sent me an “updated invoice” I check it and the owing amount was updated but it was showing only the parking fee being paid not the whole stay and my personal info and the room number is still incorrect. I told her this again and she replied that I’m supposed to contact Expedia for an invoice since I booked it there. Meanwhile I paid In full at the front desk. She finally sends me the proper invoice with correct info but with a very condescending tone in her email. it’s ok to make mistakes but this woman just won’t own up to her mistake and apologize. Very unprofessional staff.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review