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Queen Kapiolani Hotel, Honolulu

3 stars
150 Kapahulu AveHonoluluHI96815United States of America, 800-491-6126
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Good3.6 / 5
Location
Great location
Service
Fantastic service
Comfort
More comfort would be nice
Wellness
Wellness & sports facilities could be improved
1482See all 1,482 Hotels.com reviews
From 1,357 reviewsTripAdvisor Traveller Rating

Queen Kapiolani Hotel, Honolulu

Hotel Info: 866-539-8117

from $99
  • Room, Ocean View
  • Junior Suite
  • Room, Mountain View (Diamond Head)
  • Waikiki Tonight!
  • Room, City View
  • Standard Room
  • Room, Lanai, City View
  • Ocean View (King Bed)
  • Partial Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 315 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Kapiolani
  • Queen Kapiolani Hotel Hawaii/Honolulu
  • Hotel Queen Kapiolani
  • Kapiolani Hotel
  • Kapiolani Queen
  • Kapiolani Queen Hotel
  • Queen Kapiolani
  • Queen Kapiolani Honolulu
  • Queen Kapiolani Hotel
  • Queen Kapiolani Hotel Honolulu

Policies

The hotel charges a mandatory $8.50 porterage fee to all groups, including reservations that meet the following conditions:

  • A minimum of four rooms traveling together arriving at the hotel on the same arrival date and departing on the same departure date and,
  • Departing from the same originating destination and ending at the same originating destination and,
  • Arriving on the same arriving flight and departing on the same departing flight.
  • Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 15.65 per accommodation, per night

    Resort fee inclusions:

    • Pool access
    • Beach access
    • Beach loungers
    • Beach towels
    • Business center/computer access
    • Internet access (may be limited)
    • Newspaper
    • In-room safe
    • In-room coffee

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Valet parking costs USD 30.00 per day with in/out privileges

    Breakfast costs between USD 10 and USD 18 per person (approximately)

    WiFi is available in guestrooms for an extra charge

    In the hotel

    Food and drink
    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    Things to do
    • Outdoor pool
    Working away
    • Business center
    • One meeting room
    • Conference center
    Services
    • 24-hour front desk
    • Concierge desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Elevator/lift
    • ATM/banking
    • Rooftop terrace
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    Freshen up
    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer
    Be entertained
    • Flat-screen TV
    • Cable TV channels
    Stay connected
    • Free newspaper
    • WiFi (surcharge)
    Food and drink
    • Refrigerator
    More
    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    Kulana Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

    Recreation

    Nearby

    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Water skiing nearby

    Queen Kapiolani Hotel, Honolulu’s small print

    Also known as

    • Hotel Kapiolani
    • Queen Kapiolani Hotel Hawaii/Honolulu
    • Hotel Queen Kapiolani
    • Kapiolani Hotel
    • Kapiolani Queen
    • Kapiolani Queen Hotel
    • Queen Kapiolani
    • Queen Kapiolani Honolulu
    • Queen Kapiolani Hotel
    • Queen Kapiolani Hotel Honolulu

    Policies

    The hotel charges a mandatory $8.50 porterage fee to all groups, including reservations that meet the following conditions:

  • A minimum of four rooms traveling together arriving at the hotel on the same arrival date and departing on the same departure date and,
  • Departing from the same originating destination and ending at the same originating destination and,
  • Arriving on the same arriving flight and departing on the same departing flight.
  • Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 15.65 per accommodation, per night

    Resort fee inclusions:

    • Pool access
    • Beach access
    • Beach loungers
    • Beach towels
    • Business center/computer access
    • Internet access (may be limited)
    • Newspaper
    • In-room safe
    • In-room coffee

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Valet parking costs USD 30.00 per day with in/out privileges

    Breakfast costs between USD 10 and USD 18 per person (approximately)

    WiFi is available in guestrooms for an extra charge

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    Recent reviews

    Good 3.6 /5 from 1482 reviews

    Queen Kapiolani Hotel, Honolulu
    Poor1.0 / 5
    Dirty room
    Room was not organized and dirty. There was bright red blood on the comforter and was covered by a throw. Also the sofa bed was pulled out for no reason
    2 night romance trip
    Queen Kapiolani Hotel, Honolulu
    Excellent4.0 / 5
    Convenient and clean, nice service
    The price was great and the location and facilities were nice. I will stay here again.
    2 night family trip
    Queen Kapiolani Hotel, Honolulu
    Good3.0 / 5
    King bedrooms were okay. People say penthouses are better which we haven't tried. Note that there is extra cost for parking which is 30$ per day.
    3 night romance trip
    Queen Kapiolani Hotel, Honolulu
    Fair2.0 / 5
    Poor customer service
    We had a late check in because of our flight. My room was booked for a one bed room. We get to the room and it had double beds. We were already tired and had other plans in the evening we had to handle, so we figured we'll handle it when we got back from dinner. We get to the front desk and was told that there were no rooms available for one bed. That wasn't my fault that they gave me two beds instead of one. It was just my boyfriend and I and had no need for an extra bed. It was his first time in Hawaii and it was already off to a bad start. They had other rooms but it wasn't in our range and they told us they'll put us in a room tomorrow afternoon after people checked out. There was nothing we could do so we went back the next afternoon. Another issue, the guy at the counter stated that there isn't a room after the fact that they left a note and clearly stated that there wouldn't be an issue the next day. After fussing a bit more I finally got a ONE bed room which was already supposed to booked in the first place. I feel like they could've better accommodated us the first night even if it were an upgraded room without additional costs because it wasn't my fault that they gave away a room I already booked and deposited on. Management should've stepped in and upgraded the room THAT night instead of having us stay in the room. Poor customer service on their part and I will not be booking there or recommending anyone else either.
    3 night romance trip
    Queen Kapiolani Hotel, Honolulu
    Good3.0 / 5
    very convenient to beach and food, very noisy on the low floors, people were great room clean but warn, and parking over night was expensive for guests.
    3 night business trip

    See all reviews

    Queen Kapiolani Hotel, Honolulu

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