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DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston

4-star4 stars
5353 Westheimer RdHoustonTX77056United States of America

4-star hotel with outdoor pool, near The Galleria
    Good7.6
    Location
    Great location
    Amenities
    Amenities are not the best
    Value for money
    Value for money could be better
    552See all 552 Hotels.com reviews
    From 724 reviewsTripAdvisor Traveller Rating

    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston

    from $108
    • Suite
    • King Suite
    • Suite, 2 Queen Beds, Accessible, Microwave
    • Deluxe Suite, 2 Queen Beds, Kitchen
    • Room, Accessible, Non Smoking
    • Room, 1 King Bed, Non Smoking
    • Deluxe Room, 1 King Bed, Non Smoking
    • Room, 1 King Bed, Non Smoking
    • Room, 1 King Bed, Non Smoking, Balcony
    • Room, Accessible, Non Smoking (Roll-in Shower)
    • Suite, 1 King Bed, Non Smoking
    • Room, 2 Queen Beds, Non Smoking
    • Room, 2 Queen Beds, Non Smoking
    • Suite, 2 Queen Beds, Non Smoking
    • Suite, 2 Queen Beds, Non Smoking
    • Room, 1 King Bed, Accessible, Non Smoking
    • Room, 2 Double Beds, Accessible, Non Smoking
    • Suite, 1 King Bed, Accessible, Bathtub

    About DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston

    Family-friendly hotel in central Houston

    A block from Galleria

    A 4-minute walk will get you to the quality fashion and fine dining at the Galleria's 400 shops and restaurants. To delve into nature's wonders, you can take a 23-minute drive downtown to the Museum of Natural Science, with its living habitat of hundreds of butterflies.


    Hiking in Memorial Park

    You can play a round of golf or opt for a mountain hike in scenic 600-acre Memorial Park, a 14-minute drive away. Steps away from DoubleTree by Hilton & Suites Houston by the Galleria, the popular Truluck’s restaurant has choice seafood and steak platters.

    Fitness center, pool

    This hotel that offers 238 Deluxe Guest Rooms, 238 one bedroom Suites, has a Lobby lounge and large outdoor pool.


    Business time


    For guests trying to get some work done, the hotel offers a business center, 10 meeting rooms, and a conference space spanning 9500 square feet (883 square meters).


    When you’re ready to break a sweat, the onsite fitness center awaits, or if you’d prefer, there's the outdoor pool for a leisurely dip. Open for dinner, the Restaurant offers Al fresco dining.

    Cook in the kitchen

    You can prep a snack in the kitchenette or full kitchen or log on with WiFi and take care of work on the large desk. A king-sized bed and the muted hues of your spacious room set the relaxing vibe for exploring the Lodgenet movies and games on the flat-screen TV.

    At a glance

    Key facts

    Hotel size

    • This hotel has 476 rooms
    • This hotel is arranged over 26 floors

    Arriving/leaving

    • Check-in time 4 PM-2 AM
    • Check-out time is noon
    • Express check-in/out
    The Executive Lounge is open from 6 AM to 9 AM and from 5 PM to 9 PM, Monday through Friday. It is closed on Saturday and Sunday.

    Required at check in

    • Credit card deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 21

    Travelling with others

    Children

    • Up to 4 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed *

    • Up to 50 lb

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transportation

    Parking

    • Valet parking *

    Offsite

    • Free area shuttle within 3 mi

    • Free shopping center shuttle
    * See small print for additional details or extra charges

    In the hotel

    Food and drink
    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)
    • Coffee/tea in a common area
    Things to do
    • Outdoor pool
    • Free pool cabanas
    • Fitness facilities
    • Pool sun loungers
    • Pool umbrellas
    Working away
    • Business center
    • Conference space
    • Meeting rooms 10
    • Conference space size (feet) - 9500
    • Conference space size (meters) - 883
    • Computer station
    Services
    • 24-hour front desk
    • Concierge services
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Number of buildings/towers - 1
    • Year Built 1980
    • Elevator/lift
    • ATM/banking
    • Designated smoking areas (fines apply)
    • Garden
    • Picnic area
    • Terrace
    • Television in common areas
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Down comforter
    • Blackout drapes/curtains
    • Sofa bed size queen
    • Premium bedding
    • Pillowtop mattress
    Freshen up
    • Private bathroom
    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer
    Be entertained
    • 42-inch LED TV
    • Pay movies
    • Premium TV channels
    • MP3 docking station
    Stay connected
    • Desk
    • Free weekday newspaper
    • WiFi (surcharge)
    • Phone
    More
    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    The Restaurant - This cocktail bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston’s small print

    Also known as

    • DoubleTree Suites Hilton Aparthotel
    • DoubleTree Suites Hilton Aparthotel Houston Galleria
    • DoubleTree Suites Hilton Houston Galleria
    • DoubleTree Suites Houston Galleria
    • DoubleTree Suites Hilton Houston Galleria Hotel
    • Doubletree Hotel Houston
    • Doubletree Houston
    • DoubleTree Hilton Hotel Houston Galleria
    • DoubleTree Hilton Houston Galleria

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Parking height restrictions apply.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    Deposit: USD 50 per night

    Pet deposit: USD 50.00 per day

    Optional extras

    Early check-in can be arranged for an extra charge of USD 50.00

    Late check-out can be arranged for an extra charge of USD 50.00

    Self parking costs USD 25.00 per night with in/out privileges

    Valet parking costs USD 32 per night with in/out privileges

    Rollaway beds are available for USD 25.0 per night

    Buffet breakfast is offered for an extra charge of USD 19.95 for adults and USD 12.95 for children (approximately)

    Cribs/Infant beds are available for USD 15.0 per night

    Pets are allowed for an extra charge of USD 50 per pet, per day

    WiFi is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)

    WiFi is available in public areas for USD 9.95 per night (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston

    Landmarks

    • In Uptown
    • The Galleria - 8 min walk
    • Williams Tower - 13 min walk
    • Gerald D. Hines Waterwall Park - 15 min walk
    • Uptown Plaza - 16 min walk
    • Highland Village - 29 min walk
    • Uptown Park - 33 min walk
    • Houston Country Club - 2.6 mi / 4.1 km

    Getting around

    • Houston, TX (HOU-William P. Hobby) - 24 min drive
    • Houston, TX (IAH-George Bush Intercontinental) - 31 min drive
    • Houston, TX (EFD-Ellington Field) - 34 min drive
    • Houston Station - 15 min drive
    • Self parking (surcharge)
    • Valet parking (surcharge)
    • Free area shuttle
    • Free shopping center shuttle

    Recent reviews

    Good 7.6 From 552 reviews

    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston
    Poor2.0
    Great hotel....but never again for me.
    The hotel was great. The location was great. The hotel was clean. I didn't like the $27 for self parking where the parking spots were so small that I could not fit my truck in so I had to take up 2 parking spots which upset someone because my truck was keyed the next morning.....also my room key in one of the rooms I got never worked....I had to keep going down to get a new key made....it worked once.....but if I left the room again,the key stopped working and had to get a new key card downstairs....over and over...5 times..... I will never ever book that hotel again.
    Mark, us1 night trip
    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston
    Very Good8.0
    Check Out Harassment
    Overall my stay was good, except that on the day of check-out, I was harassed twice by hotel personnel knocking on my door about check out... all before 11:30AM. I wish the hotel would be as adamant about getting me checked in before 11:30AM.
    Kenneth, us2 night trip with friends
    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston
    Exceptional10.0
    Overall Good
    Overall, I would rate the decor, amenities, bedding, etc of this hotel as a 3 star hotel. However, the staff was wonderful! Everyone we encountered was super friendly, polite, and very helpful. I would say the staff at this hotel was probably the most accommodating of any I have stayed at.
    Jenifer, us3 night trip
    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston
    Exceptional10.0
    Great stay ! Color was a bonus ! Lol! Nice !
    Kari, us1 night trip
    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston
    Poor2.0
    Worst hotel stay ever. Avoid if you can.
    My stay was terrible from the beginning. Arrived for check in, self parked on the 3rd floor and was told to take stairs down. Get to front desk (at 3:50 pm) and there is a line and no order. I get to help desk, older man barely speaks English, and says room will be ready in 30 min or more. I asked why and he said because they are at 100% capacity. But how is that my problem as a customer? We wait exactly 30 min and the room is finally ready. We go up to our room on the 25th floor it and it smells like cigarette smoke. I did not ask for a smoking room. I quickly set the AC because it was so soggy in the room. We leave for the evening. Come back and there is a long line to get on the elevator. So another wait. Then we finally get to our room after 30 min and the room is still not cool. At this point my family and I just wanted to lay down and get the night over with. The whole night it never cooled and we were uncomfortable. The next morning, we pack as soon as we could to head out of there. Again, another long line to go down the elevator. We had to break up and go into separate elevators that were filled to capacity and that stopped at every other floor before reaching the lobby. Carried our bags back up the flight of stairs and headed out. This place should consider my stay unfortunate and refund my money. I would never stay there again and will urge others to stay away.
    stephanie, us1 night trip

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    DoubleTree by Hilton Hotel & Suites Houston by the Galleria, Houston

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