Sandman Hotel & Suites Kelowna

Photo gallery for Sandman Hotel & Suites Kelowna

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, in-room safe, individually decorated, desk

Overview of Sandman Hotel & Suites Kelowna

Sandman Hotel & Suites Kelowna

3.0 star property
3-star hotel in Kelowna with indoor pool and bar/lounge

6.8/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $123
Price available on 9/5/2022
Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Spa tub
  • Room service
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Dilworth Mountain Estates
  • Kelowna General Hospital - 9 min drive
  • Okanagan Lake - 10 min drive
  • UBC-Okanagan - 11 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive
  • Penticton, BC (YYF-Penticton Regional) - 65 min drive

About this property

Sandman Hotel & Suites Kelowna

Enjoy your visit to Kelowna with a stay at Sandman Hotel & Suites Kelowna. The 2 restaurants are perfect spots to grab a bite to eat, and you can unwind with a drink at the bar/lounge or visit the spa tub for a relaxing end to the day. Other features include an indoor pool and a fitness center. Fellow travelers like the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Personal watercraft (motorized)
  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Downhill skiing nearby
  • Water skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa tub

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • Video-game console
  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between CAD 10 and CAD 25 per person (approximately)

Pets

  • Pets are allowed for an extra charge of CAD 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. 

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Frequently asked questions

Overall score and ratings

6.8

Good

6.9/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.5/10

Property conditions & facilities

6.8/10

Eco-friendliness

4/10 Fair

Disappointed
Small,dark room. Not worth what we paid.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Not a great stay.
Booked for 2 nights. arrived & were given rm107. Downstairs & into a basement like area. The door looked like it should be on a garage & not a hotel room. We opened the door to warm air rather than cool AC air on a 37c Kelowna day. We tried to turn the AC up but it was either locked or broken. The room was not inviting at all. Charcoal wallpaper, dark carpets & one ceiling light & one lamp. We had just been at the beach all day so we all took showers. There was a bathroom fan. It seemed to be working as I could hear it. But the fan didn’t do anything for the condensation. It was dripping from the ceiling. We left for the evening. Left the AC on and fan on in the bathroom. We came back about 4 hours later. The room was no cooler & the bathroom was still very wet from the condensation. I went to the front desk to ask for a different room. At that time there wasn’t any. She said there would availability in the morning. We had an uncomfortable hot sleep. Next morning I went to the front office. They said my luggage would be moved to another room. Ready around 3-4 pm. We left for the day & came back around 5. To my shock the manager said my stuff had not been moved because they were sold out. I continued my conversation at reiterated that I would not spend another night in 107. AC hardly works, bathroom doesn’t have ventilation, the ceiling was bubbling and my wife found black mold on the tub baseboards. After 20 mins a room was found. Not a great stay.
Katherine, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Too noise from airconditioner
Airconditioner which made noise a lot insyalled just besides the bed.
Boonghyung, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Carla, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Wouldn't Stay Here Again Even For Free
The worst hotel I have stayed in ever. First and foremost if you have kids, there are no elevators on the 3rd floor. Shower curtains don't seem to contain the water inside. If you want the room cleaned, it got to be booked on your second night stay. They told me cleaning the room is fully booked. I asked if we can get new towels and said if it is possible if I leave the used ones in the tub, they said, no. I have to take it out side the room. The swimming pool ran out of towels, while I was swimming. Called them and they told me to get them at the reception area. I said, do you want me to drip all over your lobby floor? Room looked worn down, and bathroom tiles looked dirty. My door keys needed to redone and they couldn't get it right the first time. Lastly if you stand at the microwave/coffee machine, you can get slammed by the people opening the door to the toilet. The area is very small, and the door opens outward. Please please think twice before booking this hotel. This hotel is worthy of a 0 star rating and that is being generous.
Wai Chu Momny, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Not for $200 a night …. Pay $100 tops
The hotel had no elevator had to carry my luggage up a fight of stairs . Bed was rock hard and pillow equally as hard. . Air conditioner never did cool down the room and it was plus 37 out that day. Gym had old equipment that didn’t work properly and no AC. This place is good for a midlife of $80-100. Not the $200 I paid . On a positive staff was friendly and check in was fast . Parking was close . Room was clean.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Will not stay again
Well, where do I begin? When I was checking in, the lobby was a sweat box, No AC. I noticed a sign on the check in counter saying that the tower is be experiencing intermittent hot water outages. This was not the case, no hot water for 3 days. Also, - Lobby and elevator floors in the tower rarely cleaned, absolutely filthy. - A noticeable amount of dust on the furniture in my room. -Blinds in my room, housing bracket was bent so bad it would fall off you tried to lower or raise up. -Room TV stopped working, very old TV. Eventually a TV was brought to the room -1 of 2 elevators in the tower stopped working -No hangers in closet to hang up dress shirts. This will be the last time I stay at this hotel when I am in Kelowna.
Ryan, 5-night business trip
Verified Hotels.com guest review

4/10 Fair

Roneel, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Rooms tiny small AC not easy to use. Shower fan not clearing steam fast enough. Seemed over priced for the quality.
Gurprince, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Kevin, 1-night trip
Verified Hotels.com guest review