Our family is spending six months in Europe and this hotel was the first American style comfort we've had. We chose it because of the location (easy access to Gloucester and Earls Court stations), and an affinity for Marriott. The price was the top of our budget for this three night stay, but we've had some bad experiences in big city hotels and thought paying a little more might help. I was nervous when I saw some poor reviews online, but I think those are based on expecting a Four Seasons or JW Marriott level of service. I wanted clean, quiet, odorless, and comfortable - this hotel was all that and, as a bonus, was spacious. Our few interactions with the staff were easy and straightforward- we had one charge removed from the bill, got a bandaid, room was cleaned every day, and we had some tasty breakfasts. The heater is loud, but we mostly kept it off as the hotel was quite warm on its own. My only real negative was that there was no refrigerator, only a cooler that looks like a refrigerator.