The property was beautiful, just like the pictures. The amenities were well maintained and abundant. We enjoyed the pools, shuffle board, tennis and fitness center.
The reason I am giving a poor review is because of the treatment I received when I told the manager that I was being eaten alive each night while I slept from BED BUGS!!!! I arrived on a Sunday evening after driving all day to get there. I woke up the next morning with big bites on my feet and ankles. I should have known better but I was in vacation mode and not thinking of bed bugs, something that I think of in my daily life because my fiancé owns a bed bug extermination business in Philadelphia. When I got home, my fiancé took one look at the track marks on my legs, arms and torso and knew they were bed bug bites. He sees this EVERY DAY!!!
I called Kings Creek to warn them and spoke with a manager named Whitney. I explained what happened and she was very matter of fact taking all of my information. She was NOT apologetic or understanding about my predicament. I wasn’t looking for anything from Kings Creek except and apology and for them to take my complaint seriously. I explained to Whitney how bed bugs live. They can live without feeding for up to 8 months, it can take up to 8 weeks after you start getting bit to see evidence of bed bugs. She later called their exterminator who said he didn’t find anything in the unit. That was it!!! They didn’t fix the problem, I’m sure someone else is sleeping there now
