Guests
All properties in Heraklion, Heraklion, Crete, Greece

Metropole Urban Hotel

4-star hotel with restaurant, near Morosini Fountain

  • Free WiFi

Image gallery

  • Superior Connecting Rooms with Balcony and City View - Guest Room View
  • Superior Connecting Rooms with Balcony and City View - Guest Room View
  • Superior Connecting Rooms with Balcony and City View - Balcony View
  • Superior Room with Balcony and City View - Bathroom
  • Superior Connecting Rooms with Balcony and City View - Guest Room View
Superior Connecting Rooms with Balcony and City View - Guest Room View. Image 1 of 71
1 / 71Superior Connecting Rooms with Balcony and City View - Guest Room View
Agia Aikaterini Square, Heraklion, 71201, Greece
9.2.Superb.
  • Very nice, comfortable stay. Nice hotel restaurant. The bus stop to/from the airport is…

    Nov 22, 2021

  • Great staff and clean room

    Oct 14, 2021

See all 85 reviews

Official standards

This property advises that it adheres to Health First (Greece) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Convenient
Safe
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 24 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Hair dryer
  • Blackout drapes/curtains

What’s around

  • Heart of Heraklion
  • Morosini Fountain - 4 min walk
  • Heraklion Loggia - 5 min walk
  • Historical Museum of Crete - 6 min walk
  • Heraklion Archaeological Museum - 8 min walk
  • Koules Fortress - 13 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room with Balcony and City View
  • Standard Room with City View
  • Superior Connecting Rooms with Balcony and City View
  • Junior Suite with Outdoor Jetted Tub and Side Sea View
  • Economy Room
  • Superior Room with Balcony and City View
  • Triple Room, City View

What’s around

Landmarks

  • Heart of Heraklion
  • Morosini Fountain - 4 min walk
  • Heraklion Loggia - 5 min walk
  • Historical Museum of Crete - 6 min walk
  • Heraklion Archaeological Museum - 8 min walk
  • Koules Fortress - 13 min walk
  • Heraklion Port - 19 min walk
  • Natural History Museum of Crete - 10 min walk
  • Venetian Walls - 13 min walk
  • Palace of Knossos - 4.4 mi / 7.1 km
  • Dinosauria Park - 11.1 mi / 17.8 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive
map
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Agia Aikaterini Square, Heraklion, 71201, Greece

At a glance

Hotel size

  • This hotel has 24 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking within 656 ft (EUR 8 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Working away

  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Languages Spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking is available nearby and costs EUR 8 per day (656 ft away)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Hotel Metropole Heraklion
  • Hotel Metropole
  • Metropole Urban Hotel Hotel
  • Metropole Urban Hotel Heraklion
  • Metropole Urban Hotel Hotel Heraklion
  • Metropole Heraklion
  • Hotel Hotel Metropole Heraklion
  • Heraklion Hotel Metropole Hotel
  • Metropole
  • Hotel Hotel Metropole

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Metropole Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 30 (subject to availability). Contactless check-in is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Veranda (3-min walk), Samaria Delizioso (3-min walk), and Baltas (3-min walk).
  • Recommended spots to visit include Morosini Fountain (4-min walk) and Heraklion Loggia (5-min walk), along with Historical Museum of Crete (6-min walk) and Heraklion Archaeological Museum (8-min walk).
9.2.Superb.
  • 8.0.Very Good

    Balcony view of main courtyard was worth the added upgrade. We were disappointed to see breakfast not included in our stay. The shower drain didnt work well and the rooms are tiny but the traditional cultural area with a beautiful church and courtyard with area locals made it worth the stay.

    Shara Diane, 2 night trip with friends, Sep 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice location and good breakfast

    Wing, 4 night romance trip, Sep 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great clean modern hotel

    Hotel is modern in great clean condition. Close walking distant to food and shopping. My only issue was the service at breakfast and maybe it’s a Greece thing but no one came back to ask if I needed or wanted anything so I stopped a young lady and told her I wanted some tea and she said she would tell my sever well he never came or she never told him regardless I waited too long so I left. However shout out to the chef those vegan tacos were bomb.

    Alanna, 2 night trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing stay

    It was great, the room is well designed and the reception was so friendly and helpful.

    Mohmoud, 2 night trip, Aug 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    GOOD HOTEL

    Nice and spacious room, comfortable bed, nice shower. Pretty clean. It was noisy for us on the first floor, too much noise from the cafes outside. Other than that it was a good hotel, with friendly staff and good location. Breakfast sucks though lol.

    Xenia Y, 1 night trip, Aug 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5

    Central location. Good breakfast

    Nikita, 2 night business trip, Jul 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location, wonderful surrounding, very quite, View from the balcony was perfect

    Georgi, 3 night family trip, Oct 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good stay

    Very nice hotel, good breakfast, helpful staff. Would book again.

    Steven, 1 night trip, Oct 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Niceplace to stay, nice people that work here

    The front desk clerk Giannis was wonderful helping us with shopping areas and places to eat. The breakfast Buffett was great.

    Gena, 3 night trip with friends, Sep 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Generally it’s good! I would say 85/100, besides the front desk didn’t know too much about the city, if they more knowledgeably well trained, would be great! Breaky not so fresh.

    1 night family trip, Aug 16, 2019

    Verified Expedia guest review

See all 85 reviews