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Hotel Plaza Kokai Cancún

Photo gallery for Hotel Plaza Kokai Cancún

Property entrance
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún

3.0 star property
3-star hotel with 2 restaurants, near Las Palapas Park

7.0/10 Good

430 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 4 min drive
  • Puerto Cancun Marina Town Center - 4 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive
  • Turtle Beach - 9 min drive
  • Cancun Mall - 14 min drive
  • Langosta Beach - 11 min drive
  • Tortuga Beach - 12 min drive
  • Cancun Convention Center - 12 min drive
  • Playa Mujeres Golf Club - 19 min drive
  • La Isla Shopping Mall - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 32 min drive
  • Airport shuttle (surcharge)

Restaurants

  • El Pescado Ciego - 2 min walk
  • La Fonda del Zancudo - 2 min walk
  • El Tigre y El Toro - 3 min walk
  • Los Bisquets Bisquets Obregón - 3 min walk
  • El Socio Taqueria Naiz - 3 min walk

About this property

Hotel Plaza Kokai Cancún

In addition to a nightclub and a rooftop terrace, Hotel Plaza Kokai Cancún features an airport shuttle (available 24 hours) for MXN 650 per vehicle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at El meson espanol, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge and a terrace. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free off-site parking nearby
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Personal watercraft (motorised)
  • Beach nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • Nightclub

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible registration desk

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 28-cm TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

El meson espanol – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
La Tasca – On-site bar. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 250 for children
  • Airport shuttle service is offered for an extra charge of MXN 650 per vehicle (one-way. Maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Does Hotel Plaza Kokai Cancún offer free cancellation for a full refund?
Yes, Hotel Plaza Kokai Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Plaza Kokai Cancún?
As of 9 Feb 2023, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on 10 Feb 2023 start from $49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Plaza Kokai Cancún?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Plaza Kokai Cancún?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hotel Plaza Kokai Cancún?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Plaza Kokai Cancún?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Hotel Plaza Kokai Cancún?
Yes, an airport shuttle is available. The charge is MXN 650 per vehicle one-way.
What are the check-in and check-out times at Hotel Plaza Kokai Cancún?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Hotel Plaza Kokai Cancún?
No, this hotel doesn't have a casino, but PlayCity Casino (7-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
What is there to do at Hotel Plaza Kokai Cancún and nearby?
Have fun with activities such as hiking, parasailing and body boarding, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a nightclub.
Are there restaurants at or near Hotel Plaza Kokai Cancún?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include El Socio Taqueria Naiz (3-min walk), Nomads (3-min walk) and Coapenitos (4-min walk).
What's the area around Hotel Plaza Kokai Cancún like?
Hotel Plaza Kokai Cancún is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building. The local area is popular for its beaches and our guests say that it is very safe.

Reviews

7.0

Good

7.4/10

Cleanliness

7.3/10

Staff & service

7.5/10

Amenities

6.8/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Todd, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Narcizo Hugo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

ANDREA VIANEY, 7-night trip
Verified Hotels.com guest review

6/10 Good

YANETH, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Pleasant stay
Good service and the staff was of good help for my dad.
Nerieth, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Nothing. It was old, dirty, nasty and full of bugs.
Laketha, 4-night family trip
Verified Expedia guest review

4/10 Fair

Gina, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Alejandro, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They had very cold showers the desk never knew there was problem. Or not admit to it Three days of cold showers and still not fix when leaving low
Kenneth, 2-night trip
Verified Expedia guest review

2/10 Poor

Genaro, 1-night trip
Verified Hotels.com guest review