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Hilton Knoxville, Knoxville

3.5 stars
501 W Church AveKnoxvilleTN37902United States of America, 855-239-9397
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  • Knoxville, TN (TYS-McGhee Tyson) 18-min drive; 13.9 miles/22.3 km
  • Self parking (surcharge)
  • Valet parking (surcharge)
Excellent4.1 / 5
Service
Fantastic service
Location
Great location
Pool
Pool should be renewed
601See all 601 Hotels.com reviews
From 1,001 reviewsTripAdvisor Traveller Rating

Hilton Knoxville, Knoxville

Hotel Info: 855-239-9397

from $129
  • Executive Room, 1 King Bed, Business Lounge Access
  • Executive Room, 2 Queen Beds, Business Lounge Access
  • One King Bed, Accessible
  • Two Queen Beds, Accessible
  • One king bed
  • Two queen beds
  • One Sleeper Sofa Bed
  • JR. PARLOR-QUEEN WALL BED
  • One King Bed, Roll In Shower
  • Standard room

At a glance

Key facts

Hotel size

  • This hotel has 320 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 70 lb)

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hilton Hotel Knoxville
  • Hilton Knoxville
  • Knoxville Hilton
  • Hilton Knoxville Hotel Knoxville
  • Knoxville Hilton Hotel
  • Hilton Knoxville Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Mandatory fees

Deposit: USD 25.00 per night

Optional extras

Self parking costs USD 13 per night with in/out privileges

Valet parking costs USD 18 per night with in/out privileges

Refrigerators are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 13.95 for adults and USD 7.95 for children (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per stay

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • 24-hour fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 14,000
  • Conference space size (meters) - 1
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1981
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Microwave (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Hilton Knoxville, Knoxville’s small print

Also known as

  • Hilton Hotel Knoxville
  • Hilton Knoxville
  • Knoxville Hilton
  • Hilton Knoxville Hotel Knoxville
  • Knoxville Hilton Hotel
  • Hilton Knoxville Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Mandatory fees

Deposit: USD 25.00 per night

Optional extras

Self parking costs USD 13 per night with in/out privileges

Valet parking costs USD 18 per night with in/out privileges

Refrigerators are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 13.95 for adults and USD 7.95 for children (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 601 reviews

Hilton Knoxville, Knoxville
Good3.0 / 5
Not what was expected from a Hilton
Check in procedure needs to change. There's not enough room to park at the check in area, so you have to keep circling the building until a space comes available or just go ahead and park in the garage beside the hotel on your own. Same situation at check out in the morning. Also, the garage charges $12 for a 24 hr period, the hotel charges $20 for the same period in the same garage. Just use the garage entrance and don't use the hotel parking unless you're using the valet. Room condition was not what I expected to see in a Hilton. Bottom of bathroom door was rotted, Vanity sink was loose, furniture was old. A/C was cold and bed was comfortable. Staff was friendly.
2 night romance trip
Hilton Knoxville, Knoxville
Good3.0 / 5
Hilton Knoxville
Check-in was quick and easy, but my room key didn't work which meant going back down to the front desk to get a new one. The room was nice and big, but the toilet was running non stop and there was a light bulb out in the bathroom. Both of these issues were fixed within 30 mins of me calling the front desk. The a/c was hard to work, I never did get the room to a comfortable temperature. Also
2 night family trip
Hilton Knoxville, Knoxville
Fair2.0 / 5
Warning if you Travel With Dogs
the hotel allows dogs but limits you to the 2 lowest floors one containing offices, rooms very small, (not disclosed on site) About the smallest rooms I have ever stayed in and I'm 57. Also the hotel holds anyone who books through Hotels.com or any third party in very low regard.
2 night romance trip
Hilton Knoxville, Knoxville
Outstanding5.0 / 5
University of Tennessee Football Getaway
This was a great place to stay when you are new to the Knoxville area. The location was great and the quality of service amazing. We attended a University of Tennessee game and were unsure of where to park, eat etc. The front desk clerk provided a wealth of information.
1 night family trip
Hilton Knoxville, Knoxville
Fair2.0 / 5
Road trip
Pet friendly and close to restaurants . The hotel is worn and shabby and really needs a facelift . Parking /self park / is in an attached garage not owned by hotel . After parking , they will not carry your luggage to the hotel or unload . They don't tell you this when you go in and register . Had to go to car three times after getting room ..they refunded my parking and offered an apology . Too tired at that point to care . Crowded and worn
1 night romance trip

See all reviews

Hilton Knoxville, Knoxville

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