Tideline Ocean Resort and Spa, Palm Beach

The room was filthy, bathrooms NOT up to par with regards to pricing. The bed was the absolute worst hotel bed I have ever slept on. There was dust/grime throughout. The only pleasant things about the hotel were the South African staff and the beach. The restaurant did not fit the price of the hotel. Compared to others on the beach, this was the worst hotel I’ve been to. The amenities are not what they seem. We spent a lot of money per night and did not get anywhere close to the value for that price point. We travel often. I rarely leave reviews unless everything was amazing or like this experience, terrible. Skip booking this facility!!! Chose another. The management staff was also rude and inadequate to run a hotel.

The staff at this place was so amazing. This was our favorite place to stay while traveled around Florida. Super elegant, clean, and amazing people work there.

Love the resort; beautiful beach; staff very accommodating and Car Valet awesome. Housekeeping was very good except it was difficult getting hand and face towels.

The room i stayed in smelled of cigarette smoke for my entire stay.

My husband and I just stayed at the Tideline for a business trip and it was a very unsatisfying experience. The check in was great. But on second day of our stay we returned to the hotel after a work day and the room was unmade at 4:30 pm. We needed to get ready to go to an event and I had to ask 3 people to have my room made up. I told manager and he was unconcerned. I said it was unexpected that a room for a current guest wasn't made up by 4:30 on a Friday nite and he said "well we're busy". At some point it was cleaned, but very late that day during the time we needed to get ready to go out. There seems to be real management problems. They have no idea how to handle the guests and even offer a drink until room is ready. There were several other guests complaining about uncleaned rooms at the same time I was. The restaurant staff were outstanding as were the valets . As in another review, the decor is super tired, the bed feels like a thin mat on springs, and the handles fell off the bathroom basin faucets. But hospitality by the front of the house management did not exist. Either very inexperienced or nobody cares.

The location, views, and restaurant are all wonderful. But the friendliness and accommodating staff made our visit exceptional. This is out second visit and we plan to return.

Wow, this was beyond disappointing. Whoever owns this hotel either needs to fire current management or they need to put in a fair bit of money to fix the dilapidated hotel or just sell it to another group that can make this a great property! Just a few of the issues: -handle fell off my bathroom sink -refrigerator is leaking and making funky noises -the elevator panel almost came off -an ongoing fire alarm test that was beyond annoying and lasted far too long -poor maid service, room was not even clean and did not replace shampoo -food at restaurant was marginal at best It literally goes on and on. The hotel needs a full refresh. The property location is amazing BUT that is it. Such a shame as this could be a great hotel.

We stayed in a room that’s bed was broken. Every movement caused a cracking noise which kept us up most of the night. Spoke with front desk while checking out. They apologized.

So much potential at this property to be fantastic- yet so poorly run from start to finish. Such a shame as I would have liked to return. But that won't happen. I will say however that I had a wonderful massage therapist and hair stylist- :) .

- The room was not made up 2 out of 4 days - the fire alarm went off in the building at 6am two days - there was no reception present to assist with anything after 10:30pm - keys to the room did not work continuously and they had to reset locks - the shower would not get hot Overall the stay was miserable.