Wyndham Grand Pittsburgh Downtown, Pittsburgh

So, our family definitely enjoyed this hotel, but there were definitely questionable spots on the couch that could have potentially been bodily fluids. There was a single hair in the shower, that I am not that bothered by anyone could have missed it. I believe the shampoo had been used prior to our arrival, so we did not use that. My main complaint about this hotel was that it is definitely a party hotel. I am with two younger children, if it was just my husband and I it wouldn't have bothered me as much... But people were partying in the hallways at 1:00 and 2:00 a.m. disrupting my children's sleep. But there was a lot of positive, you are right across the street from the point, the pool is nice though small with great views as well. The staff is incredible everyone was extraordinarily nice. Only valet parking is available unless you want to park elsewhere and walk to the hotel.

The lobby was nicely updated, modern and clean. We were on the 15th floor and the hallways were dark making it seem dingy, and smelled heavily of weed. The room was nice and bright with a great view over the river. The room was modern and comfortable but the room was tight for a family of 4. The bathroom was nice however the sliding door had frosted pains that didn’t offer much privacy. The valet was excellent! The crew was kind, quick, and took a lot of time to tell us the important parts of the city to hit! We were there meeting our family and our bill got messed up and charges were not put on the room. Upon trying to fix it, the desk person was adamant that it was correct. After lots of explaining it all sorted out in the end but a very frustrating experience; especially since my in-laws were charged twice and it would take 7-10 days for the money to be refunded. It was unfortunate to see several homeless people outside of the hotel along with some trash and other items on the side of the hotel.

Very happy with the cleanliness!! Keep up the great work guys!

Location is good but room had not been cleaned properly so it had a lot of dust and I also found hairs in the bathroom sink, floor and even the ceiling. I reserved because I wanted a place with a pool. Front desk allowed two unsupervised young kids (8&5yo) in the pool and as I was getting ready to go in the water, one of the children vomited in the pool. It was a lot of vomit. When I reported to front desk, they told me they were going to send someone to clean it up and that it was possible that I was going to be able to use the pool later on that day. THESE ARE PANDEMIC TIMES! I don't know if that girl had the CORONA virus! or what else she was touching and contaminating during the time she was in the pool area. Also, I could not believe that the front desk would sign out a pool key to a couple of kids without the company of an adult. This was a health hazard that was not taken serious by the hotel. I am very upset because by making a reservation there, I paid for the amenities listed. I even called the day before to make sure that the pool was going to be opened, yet I was not able to use it and to make things worse, the jacuzzi or hot tub was not available since it had been drained off dry. I could have stayed in any other hotel without a pool for a better price. My vacation was totally ruined by the event but most of all by the way the front desk handled my complaint.

No free parking

On arrival the first empression was great. But upon check in no one looked at my request. First room was small joining room and shower. Request stated top floor battub. Nothing was given. Plus room smelled liked smoke. So wasnt happy. Next had to pay for an upgrade when u had a problem for first room. Recieved second room well refrig wasnt working plus microwave didnt work. So it was all around problem. On our last night called down to get towels and never recieved them but the quest agent promised to bring up and nevered showed up. About 45 minutes later called down and it was a shift changed and this gentlemen didnf no nothing about it but came brought us towels.

No complaints

Great location for sports people. Close to food places and public transportation many locals staying here. Pool is small but nice view from windows

A lady at the front desk name Victoria tried to walk up and get in my face as if she wanted to hit me, while her manager held her back, all over an earlier disagreement about the new pool information she failed to give me, when she seen me later she asked what I was looking at and began to walk up to my face, all this happened on camera, I’m in complete shock!

Hair needed to be cleaned out of the bathroom.