Residence Inn by Marriott Lexington, Lexington

Ok to start; Jordan was an amazing host; she was friendly & super helpful. On a bad note; my space was a disaster!! I never slept the two nights I was there because the place has multiple issues. One being the heater in the closet made so much noise it shook the walls & I could not sleep ANY. It was frustrating. The front door was letting in freezing cold air so that didn’t help. The toilet never stoped running which again more noises. I reported all this to get fixed. I reiterated it again in the early morning hours to the new front desk agent who informed me someone in maintenance wouldn’t be there until 10am! I wanted it fixed so I could sleep.!i finally fall asleep & at 1pm!!! Someone knocked on the door; before I could even get out of bed the busted the door open. I screamed I was sleeping. They left. I was very upset I never got a call beforehand that they would be coming up or anything! They never returned. I tried to sleep the next night but left at 2:30 am because the noise was incredibly loud & I couldn’t sleep due to that at all. The agents said they would put me in another room but it was the handicap accessible room which I would never take because someone handicapped might come & need to use it. To me that’s like parking illegally in a handicap space. Overall I was sadly disappointed because I live in Lexington & was using it as a personal getaway to take a respite from caring for an elderly family member. Needs less to say, it did not go well.

The hotel room was excellent and very clean.

I enjoy this hotel chain. The fireplace makes it cozy.

Stayed here in the past for concerts. Close to venue, easy for UBER to fine. Staff very friendly. Coffee Great!