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All properties in George Town, Penang, Malaysia
1 room, 2 adults

Golden Sands Resort by Shangri-La, Penang, George Town

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Batu Feringgi Beach, Batu Feringgi, George Town, Penang, 11100, Malaysia

4-star beachfront resort with golf course, near Ferringgi Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Great hotel for the family, friendly staffMar 15, 2020
  • Overall nice but location is far from townMar 11, 2020

Golden Sands Resort by Shangri-La, Penang, George Town

from $66
  • Executive Room, 1 King Bed, Sea View
  • Superior Room, 1 King Bed
  • Executive Room, 2 Twin Beds, Sea View
  • Superior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed, Sea View
  • Deluxe Room, 1 King Bed
  • Deluxe Twin Room

What’s around Golden Sands Resort by Shangri-La, Penang, George Town

Landmarks

  • On the beach
  • Ferringgi Beach - 2 min walk
  • Tropical Spice Garden - 30 min walk
  • ESCAPE Adventureplay - 4.2 mi / 6.8 km
  • Entopia by Penang Butterfly Farm - 4.3 mi / 7 km
  • Penang National Park - 4.7 mi / 7.6 km
  • Gurney Drive - 6.6 mi / 10.6 km
  • Gurney Plaza - 7.8 mi / 12.5 km

Getting around

  • Penang Intl. Airport (PEN) - 51 min drive
  • Penang Sentral - 53 min drive
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 387 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free nearby parking

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Spa tub
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Free water park access
  • Waterslide
  • Health club
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1980
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Free water park access

Nearby

  • Hiking/biking trails nearby

Golden Sands Resort by Shangri-La, Penang, George Town’s small print

Also known as

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort by Shangri-La, Penang George Town
  • Golden Sands Resort by Shangri-La, Penang Resort George Town
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Golden Sands Resort by Shangri-La, Penang Resort

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 150 per night

Continental breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Golden Sands Resort by Shangri-La, Penang, George Town

  • Does Golden Sands Resort by Shangri-La, Penang offer free cancellation for a full refund?
    Yes, Golden Sands Resort by Shangri-La, Penang does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Golden Sands Resort by Shangri-La, Penang?
    Yes, there's free self parking.
  • Is there a pool at Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Golden Sands Resort by Shangri-La, Penang?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Golden Sands Resort by Shangri-La, Penang?
    You can check in from 3:00 PM to 11:00 PM. Check-out time is noon.
  • Are there restaurants at or near Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Gurney Drive (6.6 mi).
  • What is there to do near Golden Sands Resort by Shangri-La, Penang?
    Recommended spots to visit include Ferringgi Beach (2-min walk) and Tropical Spice Garden (1.6 mi), along with ESCAPE Adventureplay (4.2 mi) and Entopia by Penang Butterfly Farm (4.3 mi).

Recent reviews

Very Good 8.0 From 623 reviews

Poor 2.0
Waste your time
Already written to residence manager Poor accommodation Poor restaurant guidance on rates Ore auth payment nothing cancelled as yet Manager is hiding and had no answer NEVER AGAIN
Lokraj, us6 night trip
Very Good 8.0
Family oriented
The hotel was very nice and the staff was great. This would be an amazing place for kids. However, for couple who no longer have young child, it was noisy and the ocean view is obscured with the elaborate kids pool. Very family friendly.
Timothy, us2 night trip
Good 6.0
Good for families with children but needs a rehova
We chose a room without a balcony as some review said the room is bigger. The room was facing the Main Street. It was ok but the biggest issue was the room was close to Islam temple. Therefore it was very loud during the prayers time from early in the morning. I really recommend to request a room away from the temple if you prefer a quiet stay. In addition, the hotel itself is old. The furnishings and bathroom facilities need to be renovated to be a hotel with 4 or more stars. This hotel has a several pools and an access to the beach, do it’s good for families with children.
us1 night family trip
Good 6.0
Quality has dropped
Strong smoking scent in the room although stayed in a non smoking room. Gilis restaurant is very dimly lit and the waiter is a bit rude and non attentive. I had stayed in this hotel before and it was good and memorable one. The recent one not so much
us2 night family trip
Very Good 8.0
Decent hotel but could do better.
Overall a decent hotel but the rooms are getting old and a little tired. Beware of the mosque singing before the crack of dawn, woke me up every morning!
us4 night family trip
Very Good 8.0
Great hotel with great facilities. Location is very convenient.
WONG, us1 night trip with friends
Good 6.0
Great Pool and Staff. Awful Rooms.
I've stayed at Golden Sands Penang with my family 3 times, the last two times were this year. My experience is very mixed. The pool area is clean and absolutely fantastic for kids. There are 2 free form pools, one of them with roped off areas for little kids (with a tent cover), and adults. There are 2 water slides, and a nice little splash zone. There are plenty of vigilant lifeguards around. The staff in the pool area and in the hotel in general are very friendly and accommodating. There is a public beach in front of the hotel which is nice, but there are a number of water sports vendors there with their jet skis, boats, and parasailing equipment which ruins the beach experience quite a bit, although many hotel guests were using these services. The breakfast had a very large multi-cuisine spread which was average in taste for Penang standards. In my view, the rooms were quite disgusting. There was mold in the bathrooms (tub surround, in the grout, on the bath mat), the shower curtain had mildew, and the floor was sandy when we checked in. The sink drained very slowly and the bathtub had stains. The furniture is quite dated and banged up and the safe was too small for laptops. The bed was clean and comfortable. Overall, I am not sure I would return even though the pool and staff were fantastic and my kids absolutely loved it, because the condition of the rooms was so bad. Furniture being dated is OK, but the cleanliness has to be improved a whole lot.
us2 night family trip
Very Good 8.0
Value for Money
We had expected better value for money for the price that we paid at Golden Sands. Upon checking in, they misplaced all of our luggages, our bedrooms were not made up till very very late in the day eg, 4pm and sometimes we even had to call them to come and do by 5pm. The ice machines never works and there was no ice
Yin, us4 night family trip
Good 6.0
My Trip to Penang for Bonding with My Relatives
I like the freedom to roam around and freedom to use the facilities. The beach is magnificent!
Lilian, us3 night family trip
Fair 4.0
2 Star property
Hotel requires a serious remodel. Stains everywhere. Old out of date.
Michael, usFamily trip

Golden Sands Resort by Shangri-La, Penang, George Town

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