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All properties in George Town, Penang, Malaysia
1 room, 2 adults

Golden Sands Resort by Shangri-La, Penang

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Batu Feringgi Beach, George Town, Penang, 11100, Malaysia

4-star beachfront resort with golf course, near Ferringgi Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • very relax and comfortable stay.Dec 30, 2020
  • Great hotel for the family, friendly staffMar 6, 2020

Golden Sands Resort by Shangri-La, Penang

from $62
  • Executive Room, 1 King Bed, Sea View
  • Superior Room, 1 King Bed
  • Executive Room, 2 Twin Beds, Sea View
  • Superior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed, Sea View
  • Deluxe Room, 1 King Bed
  • Deluxe Twin Room

What’s around Golden Sands Resort by Shangri-La, Penang

Landmarks

  • On the beach
  • Ferringgi Beach - 3 min walk
  • Tropical Spice Garden - 31 min walk
  • ESCAPE Adventureplay - 4.2 mi / 6.7 km
  • Entopia by Penang Butterfly Farm - 4.3 mi / 6.9 km
  • Penang National Park - 4.6 mi / 7.5 km
  • KOMTAR - 9.5 mi / 15.3 km
  • Penang Times Square - 9.6 mi / 15.4 km

Getting around

  • Penang Intl. Airport (PEN) - 49 min drive
  • Penang Sentral - 55 min drive
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 387 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Free offsite parking nearby

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Free water park access
  • Waterslide
  • Health club
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Number of meeting rooms - 5
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1980
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Free water park access

Golden Sands Resort by Shangri-La, Penang’s small print

Also known as

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort by Shangri-La, Penang George Town
  • Golden Sands Resort by Shangri-La, Penang Resort George Town
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Golden Sands Resort by Shangri-La, Penang Resort

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 150 per night

Continental breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Golden Sands Resort by Shangri-La, Penang

  • Does Golden Sands Resort by Shangri-La, Penang offer free cancellation for a full refund?
    Yes, Golden Sands Resort by Shangri-La, Penang does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Golden Sands Resort by Shangri-La, Penang?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Golden Sands Resort by Shangri-La, Penang?
    Yes, there's free self parking.
  • Is there a pool at Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Golden Sands Resort by Shangri-La, Penang?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Golden Sands Resort by Shangri-La, Penang?
    You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Long beach (3-min walk), Andrew's Kampung (3-min walk), and Ferringhi food paradise (5-min walk).
  • What is there to do at Golden Sands Resort by Shangri-La, Penang and nearby?
    Have fun with onsite activities such as volleyball, and practice your swing at the golf course. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 2 bars and a waterslide. Golden Sands Resort by Shangri-La, Penang also has a health club and a garden, as well as access to a nearby health club.

Recent reviews

Very Good 8.0 From 525 reviews

Very Good 8.0
Nice Hotel Great Beach
Overall nice but location is far from town
us2 night trip
Exceptional 10.0
Inmaculate condition, very professional and active service. The location is great and provides a variety of places to eat and sight seeing.
JerryM, us3 night family trip
Very Good 8.0
The property in general is very confortable, although it requires a better maintenance for the table tennis tables, tennis courts and beach chairs.
Carlos, us4 night family trip
Poor 2.0
Waste your time
Already written to residence manager Poor accommodation Poor restaurant guidance on rates Ore auth payment nothing cancelled as yet Manager is hiding and had no answer NEVER AGAIN
Lokraj, us6 night trip
Very Good 8.0
Family oriented
The hotel was very nice and the staff was great. This would be an amazing place for kids. However, for couple who no longer have young child, it was noisy and the ocean view is obscured with the elaborate kids pool. Very family friendly.
Timothy, us2 night trip
Very Good 8.0
Plus point: 1. Wonderful swim area for kids and adults 2. Right next to beach. 3. Has an indoor playground (Adventure Zone). 4. Breakfast has variety of choices. 5. Easy access (within 5 min walk) to McDonald and Subway and several convenience stores. Minus point: 1. Water slide area drop point (1.1m) is a little too deep for most young children. 2. Indoor playground requires separate fee for hotel guests. 3. Lack of signs pointing towards Adventure Zone. 4. Room's bathroom/ wardrobe shows signs of ageing. Bathtub has several paint cracks, and water stopper falls off. 5. Hair dryer located in the room and not in the bathroom. Kids complained that they couldn't hear the TV.
ESoon, us2 night family trip
Exceptional 10.0
everything was great room very quite and clean fast check in food is vary
us2 night trip
Exceptional 10.0
Kind and knowledgeable. Very helpful. Facilities are excellent and of excellent quality.
us1 night trip with friends
Good 6.0
Good for families with children but needs a rehova
We chose a room without a balcony as some review said the room is bigger. The room was facing the Main Street. It was ok but the biggest issue was the room was close to Islam temple. Therefore it was very loud during the prayers time from early in the morning. I really recommend to request a room away from the temple if you prefer a quiet stay. In addition, the hotel itself is old. The furnishings and bathroom facilities need to be renovated to be a hotel with 4 or more stars. This hotel has a several pools and an access to the beach, do it’s good for families with children.
us1 night family trip
Exceptional 10.0
The hotel ground are fabulous! Large pool area and facilities. Near to the beach and very convenient resort in Batu Ferringhi. Had a 3-days stay during my wife's birthday and pleasantly had a surprised birthday cake delivered to the room. Had a great stay in Golden Sands Resort.
us2 night family trip

Golden Sands Resort by Shangri-La, Penang