Guests
All properties in George Town, Penang, Malaysia

JEN Penang Georgetown by Shangri-La

4-star hotel with outdoor pool, connected to a shopping center, near KOMTAR

  • Free WiFi and free parking
From
$51

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 81
1 / 81Pool
Magazine Road, George Town, 10300, Penang, Malaysia
8.8.Fabulous.
  • It's nice and simple room. Clean and modern. Staff was good.

    Oct 2, 2020

  • The moment we arrived at the hotel, the services provided was very good. The receptionist…

    Mar 13, 2020

See all 1,054 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Dining options
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 443 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour health club

For families

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Club)
  • Executive Suite, 1 King Bed

Location

Magazine Road, George Town, 10300, Penang, Malaysia
  • In Downtown George Town
  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk

What’s around

Landmarks

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk

Getting around

  • Penang Intl. Airport (PEN) - 16 min drive
  • Penang Sentral - 26 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free covered onsite self parking
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Steam room
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways

Languages Spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, Preferential Card and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

  • Hotel Traders
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Traders Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Penang Hotel Traders
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, JEN Penang Georgetown by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Cafe Jen offers local and international cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include stand lebuh presgrave (4-min walk), 888 Hokkien Mee (4-min walk), and DeHappy Seafood Restaurant (4-min walk).
  • Yes, an airport shuttle is available. The charge is MYR 117 per vehicle roundtrip.
  • JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Very good , loved staying here and staff place and location everything is great.

    2 night family trip, Jan 21, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Location is within walking distance to most tourist spots. There are quite a few shopping malls within one or two blocks. The room is spacious and clean. The included buffet breakfast in our package is excellent.

    NY, 4 night family trip, Jan 4, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Clean and spacious room with good amenities. Hotel is nicely located to most tourist attractions within walking distance. Staff are nice and courteous. Buffet breakfast is very nice with a great variety of good foods.

    NY, 7 night family trip, Dec 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is our second Christmas spent at Hotel Jen.We love this hotel. It is very comfortable and homey. The club room is definitely worth it. The staff are incredible. Hotel Jen is lucky to have William in the club lounge. The hotel is also very conveniently located. The shuttle to the sister hotel at the beach is wonderful. We would be bored staying at a beach hotel but spending the day there is great. You also have signing privileges at the restaurants so don't need to take money.

    traveler, 7 night romance trip, Dec 22, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Good location!

    Good location as near to shopping malls and famous food street at Macalister Road

    Karen, 5 night trip, Dec 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hotel has exceeded our expectations. From check in to check out, we’ve great experience. It is totally worth while to pay for a room with the club lounge access. We really enjoyed the free breakfast at the Cafe Jen on the first floor. They served the best Nasi Lemak and variety of local cuisines. The whole experience was wonderful.

    Ying Gi, 3 night family trip, Dec 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great pool area, comfortable rooms. Wonderful staff. I would stay here again

    4 night family trip, Dec 4, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    I enjoyed lounge floor service and complementary drinks.

    Alohamama, 2 night trip with friends, Dec 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent

    The room is updated, very comfortable and spacious. Hotel staffs are polite and attentive. Great location, there are a couple of shopping malls next to the hotel. I would definitely stay here again.

    Xin, 3 night trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Gym and swimming pool are excellent, Excellent facilities and staffing. Should try it when you are there

    4 night trip, Nov 11, 2019

    Verified Expedia guest review

See all 1,054 reviews