Skip to main content.
All properties in Penang, Malaysia
1 room, 2 adults

Hotel Jen Penang by Shangri-La, Penang

4-star4 stars
Magazine Road, Penang, Penang, 10300, Malaysia

4-star hotel with outdoor pool, connected to a shopping center, near KOMTAR
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect® Rewards nights here
Fantastic service
Bar is awesome
Good internet service

Hotel Jen Penang by Shangri-La, Penang

from $64
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Club)

What’s around Hotel Jen Penang by Shangri-La, Penang

Top spots nearby

Recommended by this property

  • KOMTAR (2-minute walk)
  • 1st Avenue Mall (2-minute walk)
  • Prangin Mall (3-minute walk)

Getting around

  • Penang (PEN-Penang Intl.) - 25 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors


  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements. Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking


  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Children's pool
  • Spa services on site
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Hotel Jen Penang by Shangri-La, Penang’s small print

Also known as

  • Hotel Traders
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Traders Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Penang Hotel Traders
  • Jen Penang By Shangri La
  • Hotel Jen Penang by Shangri-La Hotel
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang by Shangri-La Hotel George Town
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Buffet breakfast is offered for an extra charge of MYR 45 for adults and MYR 23 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 1,351 reviews

Fair 4.0
booked the club room but were absolutely disappointed by the variety and quality of food and beverages provided at the 16th floor lounge and cafe on lvl 1. The juices were just cordial diluted water. When I asked for fresh juice, it was watermelon fruit diluted with alot of water and it didnt taste fresh at all. We were also appalled when the eggs station served us scrambled eggs with powdered cheese and enoki mushroom instead of mozzarella cheese and brown button mushrooms which are almost always a standard at the chain hotels. The 16th floor lounge served the scrambled eggs with a cold shrivelled half tomato and 2 hash browns which were obviously left there for some time and stale. The fried food were also cold and soft. We have stayed at hotel jen in jb before and the quality of food drinks and service were so much better. I'm sure as a shangrila brand, jen penang can do much much better. The room was decent size and cleanliness was fair. The shower head in room 1619 had black dirt stuck in the rim. When we stepped out of the lift on lvl 16, a stench (probably mix of food and trash) greeted us. We shld have just booked for normal room without any breakfast and club facilities. On the positive side, the dine in room service food - seafood hor fun was really tasty with wok hei and had a hearty portion. One of the best I tried in penang. We also ordered the wanton noodle and carbonara pasta and they were average.
Naturesea, sg3 night trip
Exceptional 10.0
Fantastic & Will Be Back
Fantastic & will stay at Hotel Jen again. Location: 10 to 15 mins walk to most of the food places (eg New Lane food stalls & Chendol at food st) to try. Easily accessible via cab. Hotel was able to help arrange day-tour cab which was very much welcomed given the hot weather Room: Spacious & very well maintained. Stayed in a room for 3 pax & the sofa bed was actually comfortable. Toilet is clean & well maintained. Breakfast: Did not disappoint. Wide variety with good local cuisine available too. The DIY noodle station was a favourite as they provide options such as loh mee & curry mee. Dinner: We went for their Seafood Buffet Dnr & it was fantastic. The seafood options were basic but there were other food such as grilled fish & lamb chop, & pasta section where the chef will cook on the spot for you. Desserts such as cake & cendol were also available. The best part was the service. The crew were attentive & took care of us. Service: Everyone was friendly and helpful, and you can see that they take pride in their job. It was a birthday celebration trip for my dad and they even surprised us with a lovely cake. Totally appreciate the thoughtfulness!
Alexis, sgFamily trip
Very Good 8.0
Decent hotel with great location
Overall a very good hotel, but with a few letdowns. Housekeeping was not as efficient, so delayed check in timing. When I entered my room, there was a huge puddle of water on the floor, caused by water leakage from the a/c duct. Could have been avoided entirely, but kudos that the clean up was done quickly after reporting. The room I got had access to the Club House on the 16th floor and I wanted to have a peaceful breakfast there and continue my work after-which. However, the keycard that I was issued just didn't seem to work. So I went to the reception to have it changed. I decided to just have my breakfast at the main cafe after all since I was already at the first floor. Unfortunately, instead of being greeted, I was rudely informed that breakfast will be closed in 30 mins time, where I clearly had over 45 mins before it is supposed to be really closed. Not sure if I was biased because of the bad attitude, but the food didn't taste as well as to expectations. On the lighter note, the room is pretty clean and comfortable and had plenty of bathroom amenities. The best thing, is the location, right in the heart of GeorgeTown and it's easy to travel to many great cafes, restaurants, eateries and hangouts either by foot or by Grab. With all due respect, I would still consider staying at Hotel Jen again when I get back to Penang.
Malcolm, sg2 night business trip
Good 6.0
Currently undergoing renovation!
I thought I’d scored a great deal - rate of slightly more than $50 - for a one night stay at Hotel Jen Penang. Hotel Jen is a sub brand of the upscale Shangri La hotel that is supposed to be hip and modern. Immediately upon check in around noon I learned why rates at this very well located hotel (just outside of the historic Georgetown city center) which practically share a huge building with the Penang KOMTAR - a transportation hub, retail and food outlets, administrative offices rolled into one huge complex - that houses the former 2nd tallest tower in Asia: the property is undergoing a massive renovation. I felt very disappointed and even cheated that nowhere during the booking process that this fact was made clear to prospective clients. I think both Orbitz and the hotel management dropped the ball here. I found my room was still not ready after being told to come back at the hotel’s official check in time of 2PM, so after waiting 15 more minutes I was glad to finally be able to walk into my room on the 11th floor where upon exiting the elevator I was immediately greeted by loud construction noise. I personally think that works of this magnitude where sitting in your room between 10AM to 6PM is the equivalent of sitting in an active construction zone with CONSTANTLY LOUD banging noise warrant a total closure of the property. The room itself was lovely (lots of power outlets!) as it’s newly renovated. Bathroom is a bit small but well stocked with amenities.
W, usOther trip
Very Good 8.0
A fusion of modern-classic kind of hotel. Many insta-worthy photo location in the hotel. Room was alright, amenities was pretty and adequate. Water pressure and shower head option was good. Bidet toilet was good too. Cleanliness was not too bad. TV channels a little bit limited and grainy. Breakfast was the key highlight- wide variety and service standard was top notch, from serving you drink as soon as you sit to greeting you when you pick your food. PressReader was good though I hope they have a note in the room for first timer. In-room food was worth it. Area of improvement would be the bell boy/guy zero help from him from baggage to doors etc.. Garden a little dull could add more plants or flowers but pool, gym, spa, hot bath seems good and clean. Wifi was also good. Hotel location is close to everything- surrounded by shopping malls. Easy to get private hire or taxi. If you are not staying, you can just come by and try their lobby cafe. Overall was a pleasant stay and overheard many other hotel guest mentioning that their past great experience with Hotel Jen- Shangri-La made them come again.
KDZ, sg2 night family trip

Hotel Jen Penang by Shangri-La, Penang

Is the description of this hotel not correct? Tell us