I booked this at a super discounted rate, but ended up paying more than I would have at a hotel with more amenities (free breakfast, etc). This property is breathtaking, though. Spacious, great view, modern decor, nice bathroom and kitchen. I was upset that parking is so expensive. Why don't people staying overnight get a discounted rate or something? I paid close to a hundred for 2 night's parking - ridiculous. I've paid less in downtown Charlotte for longer stays. Also was frustrated that the app didn't show the cleaning fee, so I was charged quite a bit more than I should have for booking. Was told by Stay Alfred that hotels.com will be reimbursing since it's their error, but not able to get through to them on the phone. None of the apps on SmartTV worked and couldn't get in touch with Stay Alfred because of COVID-19. I had to use my Hotspot and disconnect from Stay Alfred's wifi to use Netflix. I asked for late checkout and was told no because the cleaners needed 4 hours to clean the room, then Stay Alfred stopped responding to my texts.