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Swissotel - Chicago, Chicago

4.5-star4.5 stars
323 E Wacker DrChicagoIL60601United States of America

4.5-star hotel with spa, near Millennium Park
  • Free WiFi in lobby
Fabulous8.8
Room
Great room
Cleanliness
Clean
Pool
Great pool
Bar and Beverages
Standard bar
1594See all 1,594 Hotels.com reviews
From 4,789 reviewsTripAdvisor Traveller Rating

Swissotel - Chicago, Chicago

from $157
  • Classic Room, 2 Double Beds, City View
  • Classic Room, 1 King Bed, River View
  • Classic Room, 2 Double Beds, River View
  • Classic Room, 1 King Bed, Lake View
  • Classic Room, 2 Double Beds, Lake View
  • Premier Room, 1 King Bed, City View
  • Premier Room, 1 King Bed, Lake View
  • Classic Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, River View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

At a glance

Key facts

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 25 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Health club
  • Spa tub
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1988
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The 42nd-floor fitness center and spa offers an extensive menu of Ecocentric™ Spa Services using Pangea Organic Ecocentric Products, including massages, body treatments, facial treatments, and manicures/pedicures. Advance reservations required for massages and spa treatments.

Dining

Geneva - This restaurant serves breakfast only.

Amuse - This restaurant serves light fare only. Guests can enjoy drinks at the bar.

The Palm - This restaurant serves breakfast only.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Swissotel - Chicago, Chicago’s small print

Also known as

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Pet deposit: USD 250.00 per stay

Optional extras

Self parking costs USD 55 per night

Valet parking costs USD 70 per night with in/out privileges

Rollaway beds are available for USD 50.00 per day

Buffet breakfast is offered for an extra charge of USD 29 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Swissotel - Chicago, Chicago

Landmarks

  • In The Loop
  • Millennium Park - 12 min walk
  • Art Institute of Chicago - 16 min walk
  • John Hancock Center - 20 min walk
  • Willis Tower - 29 min walk
  • Skydeck Ledge - 29 min walk
  • Wrigley Building - 9 min walk
  • Tribune Tower - 9 min walk

Getting around

  • Chicago, IL (MDW-Midway Intl.) - 20 min drive
  • Chicago, IL (ORD-O'Hare Intl.) - 36 min drive
  • Chicago, IL (PWK-Chicago Executive) - 37 min drive
  • Millennium Station - 10 min walk
  • Chicago Van Buren Street Station - 20 min walk
  • Chicago Museum Campus-11th Street Station - 29 min walk
  • State Station - 11 min walk
  • Randolph-Wabash Station - 12 min walk
  • Lake Station - 13 min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)

Recent reviews

Fabulous 8.8 From 1,594 reviews

Swissotel - Chicago, Chicago
Exceptional10.0
Great time
Fabulous
Sally, us3 night trip
Swissotel - Chicago, Chicago
Exceptional10.0
Definite go to (if you can find it)
Hard to find the location. But the hotel had great customer service.
A Traveler, us1 night trip with friends
Swissotel - Chicago, Chicago
Very Good8.0
It was good with the exception of parking the valet lost my car I waited over 30 minutes in the cold. Then once my car was found I had to wait about another 15 minutes for the attendant to come back with my car keys. This caused me to miss my dinners reservation and this was a celebration of my cancer free. Then when we returned from dinner there was no assistance for valet of my car. Inside they stated to go self park my vehicle. The parking was closed could not self park. There was an attendant and security who assisted all other guests but me. I have never had such a horrible parking experience downtown with any other hotel.
Carol, us1 night trip
Swissotel - Chicago, Chicago
Good6.0
Disappointed with customer service...
There was an extremely rude front desk employee. After that I was actually ready to leave. I received a follow up call and a late check out. I tried to speak with the front desk manager twice and she never came out to speak with me. Safe to say I’ll find another pool to take my daughter to.
A Traveler, us1 night trip
Swissotel - Chicago, Chicago
Exceptional10.0
Love this Hotel
Best Hotel in Chicago. Room was clean and luxurious. Staff is friendly. Location is excellent.
Dan, us2 night trip

See all reviews

Swissotel - Chicago, Chicago

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