Swissotel - Chicago

Photo gallery for Swissotel - Chicago

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Overview of Swissotel - Chicago

VIP Access
UNESCO Sustainable Travel Pledge

Swissotel - Chicago

4.5 star property
Riverfront hotel with 2 bars/lounges, near Millennium Park

8.4/10 Very Good

2,037 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Internet access
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $224
Price available on 10/16/2022
Map
323 E Wacker Dr, Chicago, IL, 60601
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

Room options

About this area

What's nearby

  • In Downtown Chicago
  • Chicago Riverwalk - 2 min walk
  • Millennium Park - 6 min walk
  • Grant Park - 6 min walk
  • Michigan Avenue - 7 min walk
  • Chicago Theatre - 10 min walk
  • Art Institute of Chicago - 12 min walk
  • Navy Pier - 16 min walk
  • Willis Tower - 27 min walk
  • Field Museum of Natural History - 32 min walk
  • Soldier Field - 37 min walk

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 42 min drive
  • Chicago, IL (PWK-Chicago Executive) - 50 min drive
  • Millennium Station - 10 min walk
  • Chicago Van Buren Street Station - 19 min walk
  • Chicago Museum Campus-11th Street Station - 27 min walk
  • Randolph-Wabash Station - 11 min walk
  • State Station - 11 min walk
  • Lake Station - 12 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Millennium Park
Chicago Riverwalk and Michigan Avenue are located near Swissotel - Chicago, which provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a manicure/pedicure, a sports massage, or a facial. Be sure to enjoy a meal at The Palm, the onsite restaurant. In addition to a fireplace in the lobby and 2 bars, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and wedding services
  • An elevator, ATM/banking services, and free newspapers
  • A TV in the lobby, express check-out, and luggage storage
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 661 rooms
  • Arranged over 43 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 25 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (USD 60.00 per night)
  • Onsite valet parking (USD 78.00 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 8:00 AM–10:30 AM on weekdays and 8:00 AM–noon on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free
  • Grocery/convenience store

What to do

  • Pool table
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Working away

  • Business center
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • Built in 1988
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Spa services

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials.

Dining

The Palm - This restaurant serves breakfast, lunch, and dinner.
Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Onsite venue #3 - This restaurant serves breakfast only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 20 per accommodation, per night
  • Resort fee inclusions:
    • Health club access
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Additional inclusions

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Breakfast costs between USD 5 and USD 22 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 250.00 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Self parking costs USD 60.00 per night
  • Valet parking costs USD 78.00 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Does Swissotel - Chicago offer free cancellation for a full refund?
Yes, Swissotel - Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Swissotel - Chicago?
As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Oct 16, 2022 start from $224, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Swissotel - Chicago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Swissotel - Chicago?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 250.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Swissotel - Chicago?
Yes. Self parking costs USD 60.00 per night. Valet parking costs USD 78.00 per night.
What are the check-in and check-out times at Swissotel - Chicago?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Swissotel - Chicago and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Enjoy amenities like 2 bars, a 24-hour fitness center, and spa services.
Are there restaurants at or near Swissotel - Chicago?
Yes, there's an onsite restaurant, The Palm. Nearby restaurants include MingHin Cuisine (4-min walk), Eggy's (4-min walk), and Stetson Ave & South Water St (4-min walk).
What's the area around Swissotel - Chicago like?
Swissotel - Chicago is located by the river in Downtown Chicago, a short 10-minute walk from Millennium Station and 6 minutes' walk from Millennium Park. The local area is walkable and popular for its beaches.

Overall score and ratings

8.4

Very Good

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very Good

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Osvaldo, 2-night trip
Verified Hotels.com guest review

6/10 Good

manvir, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

We enjoyed our stay. The view was the best part! One thing that was disappointing was that breakfast wasn’t free, so we ended up spending more out on the town, which was fine. We chose no house keeping during our stay, so we hope that $10 a day was credited to our account after our stay. Water available in the room was very expensive and not a personal desired brand, being picky/honest. Hotel staff was very friendly. Security guy was very cool. Housekeeping did ring our door bell around 11 but we were told noon was checkout. That sort of confused us a little about the checkout time. Bed was comfortable, the pillows were a little mushy for our liking. Overall very nice stay! Good location!
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aubrey, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It was great! Picture is the view from our room!
DENA, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Yadnesh, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Cameron, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Bad hotel , not recommended at all
The room was not clean every day , the air condinter was make a lot of noise theshower in bad confintion
Moran, 5-night business trip
Verified Hotels.com guest review