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Swissotel - Chicago, Chicago

4 stars
323 E Wacker DrChicagoIL60601United States of America, ‏800-491-6126
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Excellent4.4 / 5
Location
Great location
Wellness Area
Great wellness & sports facilities
Cleanliness
Clean
WiFi
Bad internet service
1615See all 1,615 Hotels.com reviews
From 3,464 reviewsTripAdvisor Traveller Rating

Swissotel - Chicago, Chicago

Hotel Info: 866-539-8117

from $191
  • Premier Room, 1 King Bed, Lake View
  • Premier Room, 1 King Bed, City View
  • Classic Room, 2 Double Beds, Lake View
  • Classic Room, 1 King Bed, Lake View
  • Classic Room, 2 Double Beds, River View
  • Classic Room, 1 King Bed, River View
  • Classic Room, 1 King Bed, City View
  • Premier Room, 1 King Bed (Premier Corner King)
  • Classic Room, 2 Double Beds, City View
  • Executive Suite, 1 King Bed, City View
  • Standard Room, Lake View
  • Classic Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, City View
  • Mobile Only Standalone
  • Classic Room, 1 King Bed, City View
  • Swiss, Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 25 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle *

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Pet deposit: USD 250.00 per stay

Optional extras

Self parking costs USD 36 per night

Valet parking costs USD 70 per night with in/out privileges

Rollaway beds are available for USD 50.00 per day

Buffet breakfast is offered for an extra charge of USD 29 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 30 per person (one way)

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 14.95 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Spa tub
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1988
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The 42nd-floor fitness center and spa offers an extensive menu of Ecocentric™ Spa Services using Pangea Organic Ecocentric Products, including massages, body treatments, facial treatments, and manicures/pedicures. Advance reservations required for massages and spa treatments.

Dining

Geneva - This restaurant serves breakfast only.

Amuse - This restaurant serves light fare only. Guests can enjoy drinks at the bar.

The Palm - This restaurant serves breakfast only.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Swissotel - Chicago, Chicago’s small print

Also known as

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Pet deposit: USD 250.00 per stay

Optional extras

Self parking costs USD 36 per night

Valet parking costs USD 70 per night with in/out privileges

Rollaway beds are available for USD 50.00 per day

Buffet breakfast is offered for an extra charge of USD 29 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 30 per person (one way)

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 14.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 1615 reviews

Swissotel - Chicago, Chicago
Good3.0 / 5
Customer service
My stay was not great. I booked for a single king bed and ended up with a double. The staff did nothing to help make the situation better. He even laughed when I said I was unhappy with the situation. Made the visit uncomfortable.
1 night romance trip
Swissotel - Chicago, Chicago
Excellent4.0 / 5
Our Stay
Beautiful view of city & river. Had a hard time getting from airport to the hotel with No shuttle. Didn't know the only way there was by cab for $50.00.
2 night romance trip
Swissotel - Chicago, Chicago
Outstanding5.0 / 5
Good central location with great river/lake views!
1 night family trip
Swissotel - Chicago, Chicago
Outstanding5.0 / 5
Greatly A Great Experience
Overall a great stay. I was on 5th floor and so closer to Wacker Street level, so noiser than previous stay on 12th floor South facing. Light fixtures in bathroom rattled and air conditioning unit was noiser. In previous survey I noted noise, and it was indicated a follow-up would happen, none did. Yet food was excellent and hotel staff friendly. Location is great and generally a good experience.
3 night business trip
Swissotel - Chicago, Chicago
Excellent4.0 / 5
Stay 8/15 -8/17
Positives: Friendly front-desk staff, quick check-in/check-out, nice gym facility Negatives: Black-out curtains didn't extend the full length on the window, so fluorescent light coming from the office building across the street kept me awake. The sheets also had a chlorine smell to them. WiFi was spotty in the hotel.
2 night business trip

See all reviews

Swissotel - Chicago, Chicago

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