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Alua Helios Bay

Photo gallery for Alua Helios Bay

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
On the beach, beach massages, beach volleyball
Desk, free WiFi, bed sheets
Restaurant
Sauna, hot tub, steam room, hot stone massages, sports massages

Overview of Alua Helios Bay

Alua Helios Bay

4.0 star property
Obzor beachfront resort with 4 restaurants, spa

8.4/10 Very good

13 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
Map
Obzor, Obzor, 8250
Main amenities
  • 2 outdoor pools and indoor pool
  • 4 restaurants and 5 bars/lounges
  • Children's pool
  • Daily housekeeping
  • Fitness centre
  • Free children's club
  • Full-service spa
  • On the beach
  • Pool bar
  • Sauna
  • Self parking
  • Terrace
Feel at home
  • Children's club (free)
  • Children's pool
  • Garden
  • Playground on site
  • Private bathroom
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Sunny Beach - 32 min drive

Getting around

  • Bourgas (BOJ) - 55 min drive
  • Varna (VAR-Varna Intl.) - 61 min drive

Restaurants

  • Beach bar "Oro - 10 min walk
  • Ресторант Бадема - 8 min walk
  • Lagoon Terrace - 6 min walk
  • restorant Sevastopol - 3 min walk
  • Ресторант "Морски Бриз - 7 min walk
Map

About this property

Alua Helios Bay

At Alua Helios Bay, you can hit the beach to get a beach massage or play volleyball. Guests in the mood for pampering can indulge in hot stone massages at the spa, and there's fun for everyone with the 2 outdoor pools and indoor pool. Dining choices include 4 restaurants, and the 5 bars/lounges are great places to grab a cold drink. Other features of this upmarket resort include a free kid's club, a poolside bar and a fitness centre.

Languages

Bulgarian, English, French, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 318 units
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a strict dress code for dinner in the restaurants.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (2-device limit)
  • Free WiFi in rooms (2-device limit)

Parking

  • On-site self-parking (BGN 10 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • 4 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Free children's club
  • Lifeguard on site
  • Playground

What to do

  • On the beach
  • Beach volleyball
  • Basketball
  • Evening entertainment
  • Karaoke
  • Pool table
  • Ping pong
  • Access to nearby indoor pool

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 outdoor pools
  • An indoor pool
  • Built in 2005
  • Fitness centre
  • Full-service spa
  • Garden
  • Sauna
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Languages

  • Bulgarian
  • English
  • French
  • German
  • Russian

Room amenities

Be entertained

  • Cable TV channels
  • LED television

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Desk chair
  • Free local calls
  • Free WiFi (2-device limit)

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Safes in guest rooms can be used for BGN 7 per day

Renovations and closures

The property is closed between 3 October and 28 April.

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Self-parking costs BGN 10 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

<p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>
Property registration number Н3-9ГЗ-5Ч3-Б1

Also known as

Alua Helios Bay
Alua Helios Bay Obzor
Alua Helios Bay Resort
RIU Helios Bay All Inclusive
Alua Helios Bay Resort Obzor
Alua Helios Bay – All Inclusive

Frequently asked questions

Is Alua Helios Bay currently open?
The property is closed between 3 October and 28 April.
Does Alua Helios Bay offer free cancellation for a full refund?
Yes, Alua Helios Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Alua Helios Bay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alua Helios Bay?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Alua Helios Bay?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Alua Helios Bay?
Yes. Self-parking costs BGN 10 per day.
What are the check-in and check-out times at Alua Helios Bay?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM.
What is there to do at Alua Helios Bay and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Alua Helios Bay also has 5 bars, an indoor pool and a sauna, as well as a fitness centre, a garden and access to a nearby indoor pool.
Are there restaurants at or near Alua Helios Bay?
Yes, there are 4 on-site restaurants.
Does Alua Helios Bay have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alua Helios Bay like?
Alua Helios Bay is located a short 6-minute walk from Obzor Central Beach.

Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

10.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Poor

The hotel matches it buffet, dull and tasteless.
Not a great experience. The food at the buffet in all inclusive is dull and tasteless, vegetables are always over cooked, lacks taste. They have a Chinese restaurant where you have to make reservations, total joke as they serve many things but not Chinese. Better options to eat outside. Activities in the hotel are a disgrace to people working in entertainment. At 23.30 everything shuts down, lights out. Ozbor is a small city with a few options, but mostly relying on tourism. I am astonished most people in the hotel don't understand English at all. The beach is nice, but there are better places to go Bulgaria. Never again.
Marc, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gunay, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hristo, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rossen, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Craig, 15-night trip
Verified Hotels.com guest review

10/10 Exceptional

There friendly and professional staff made our stay unique and unforgettable!
Galya Velichkova, 3-night family trip
Verified Expedia guest review

8/10 Very good

Family vacation
Overall, great for family vacations! Spacious, clean, in good condition. Solid CV-19 measures - in the lobby and the restaurants. Good food and drink variety! However, the coffee is awful (definitely something the hotel management should think about).
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Stoianka, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, good food, friendly staff.
7-night family trip
Verified Expedia guest review

8/10 Very good

CONSTANTINESCU, 6-night family trip
Verified Hotels.com guest review