Santa Catalina, a Royal Hideaway Hotel

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Lobby
Pool
Terrace/patio
Terrace/patio
Minibar, in-room safe, free WiFi, bed sheets

Overview of Santa Catalina, a Royal Hideaway Hotel

VIP Access

Santa Catalina, a Royal Hideaway Hotel

5.0 star property
Luxury hotel with restaurant, near Las Alcaravaneras Beach

9.4/10 Exceptional

214 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is $137
Price available on 7/4/2022
Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Beach towels
  • Self parking
  • 24-hour room service
  • Spa services
  • Conference center
  • 6 meeting rooms
  • Terrace
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Las Palmas de Gran Canaria
  • Gran Canaria Marina - 18 min walk
  • Santa Catalina Park - 30 min walk
  • Las Canteras Beach - 30 min walk
  • Las Alcaravaneras Beach - 13 min drive
  • Calle Triana - 12 min drive
  • University of Las Palmas - 16 min drive
  • Port of Las Palmas - 16 min drive
  • Cathedral of Santa Ana - 23 min drive
  • Gran Canaria Stadium - 19 min drive

Getting around

  • Gran Canaria Airport (LPA) - 39 min drive

About this property

Santa Catalina, a Royal Hideaway Hotel

Santa Catalina, a Royal Hideaway Hotel puts you 0.9 mi (1.5 km) from Gran Canaria Marina and 1.5 mi (2.5 km) from Santa Catalina Park. Guests can indulge in massages, facials, or body treatments, and Camarote serves lunch. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers like the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • 6 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 1890
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Swimming pool
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Dining

Camarote - Overlooking the pool, this restaurant serves lunch only. Guests can enjoy drinks at the bar.
Poemas by Hermanos Padrón - This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open select days.
1890 La Bodeguita - Overlooking the garden, this tapas bar serves lunch and dinner. Open daily.
Bar Carabela - Onsite piano bar. Open daily.
Rooftop (Only adults) - This cocktail bar overlooks the ocean and garden. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 30 for adults and EUR 25 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Spa access is available for an extra charge of EUR 15 per day

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.1/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

EMILIYA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of our favourites
One of our favourites. Standards are high. Steeped in history, it portrays a modern professional venue to stay at.
Kevin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolute luxury amazing place to stay
4-night trip
Verified Hotels.com guest review

8/10 Very Good

Everything about our stay was great, except for two key issues: 1. Noise. I have noticed other reviews also mention this, so at least I know it's not just me. I don't know why other guests felt the constant need to move around their furniture late at night, but this kept happening. An easy solution would be to stick soft toppers to the legs of furniture to ensure they don't scrape against the marble floors when they have to be moved. It was extremely annoying to have to hear whilst trying to get to sleep (and I was wearing ear plugs!). Another related issue was the extreme noise and rowdiness coming from the room next door. Not what I would expect from such an exclusive hotel. I was told I should've called reception but I doubt they would've been able to forcibly remove them (I had to tell them to shut up at around 5:20am). 2. Cleanliness. I cannot believe I'm saying this, but after a day out, we came back to our room to find not one but two dirty, wet cleaning mops: one on the sink, one on the table under the TV. This is shocking, especially during Covid times. We had to pick them both up and chuck them into the bin, using some toilet paper. When I mentioned this at reception, all they did was apologise, which frankly felt a bit deflating. A 5*GL hotel should be doing more in this regard, esp. from a key health and safety point of view. Mistakes happen, I get it, but at least offer something back or try to understand how shocking it is to find dirty rags in one's room!
Isabel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Really wonderful property. Very relaxing and luxurious. Great patio rooms and views from the rooftop bar. All the restaurants were consistently very good, which is not a given in Spain. One small problem, they could use a valet service given how tight the underground parking lot is.
Krzysztof, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Stephen, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Louise, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a fantastic time at this hotel. Stayed over Valentine’s Day and there were some great complementary touches from the staff. Nice breakfast and very central.
Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel. Excellent service
Dorota, 2-night romance trip
Verified Expedia guest review