DoubleTree by Hilton New Orleans, New Orleans

Great location, nice hotel. But everything was marred by the check in and check out process. Of you valet, be prepared to wait 30-45 minutes to get your car because everything is so jammed up. What a mess.

Hotel was comfortable, beds slept good. Restaurant on site was good for a quick lunch or late night drink. Hotel was across the street from the French Quarter and Harrah Casino. Would stay here again.

It seems that The Doubletree is understaffed and not concerned with giving you the best experience possible. We arrived about an hour before 3, which is what the website and bellman said was check in time, just to see if a room was available. The front desk person was not welcoming and looked aggravated we had booked through Hotels.com. He then left me at the desk for about 8-10 minutes and came back to tell me no room was available yet, but In the meantime, the other front desk person checked in 2 other visitors and said that they had rooms available. So, he took our number and said he would text as soon as our room was ready. Finally at 4:30, they texted us with an available room. When we got checked in, the bellman had stored our bags, so the front desk girl, who was much friendlier, said she would get our stuff sent up immediately, 45 minutes later it still wasn’t there. My husband went down to check on it and the bellman had not a clue about it needing to be sent up. He had never been told, but luckily, he brought it up immediately! The room was mediocre and very small. Although it was clean and the beds were comfortable. They did give us warm cookies, so I guess it wasn’t a total disaster, but with so many other great places to stay in New Orleans, we won’t choose to stay there again!

Great location and friendly staff.