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Portola Hotel & Spa at Monterey Bay

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Outdoor pool
Terrace/patio
View from room
Room, 1 King Bed (Courtyard) | Premium bedding, pillowtop beds, in-room safe, desk

Overview of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay

4.0 star property
4-star resort with 1 outdoor pools, connected to the convention center, near Monterey Bay

8.4/10 Very Good

1,402 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Pet friendly
  • Gym
  • Non-smoking
The price is $209
Price available on 2/13/2023
Map
Two Portola Plaza, Monterey, CA, 93940

Room options

About this area

What's nearby

  • In Downtown Monterey
  • Monterey Bay - 10 min walk
  • Monterey Bay Aquarium - 26 min walk
  • Fisherman's Wharf - 1 min drive
  • Cannery Row - 2 min drive
  • 17-Mile Drive - 6 min drive
  • Carmel Beach - 12 min drive
  • Pebble Beach Golf Links - 15 min drive
  • WeatherTech Raceway Laguna Seca - 21 min drive

Getting around

  • Monterey Peninsula Airport (MRY) - 11 min drive
  • Salinas, CA (SNS-Salinas Municipal) - 34 min drive
  • Watsonville, CA (WVI-Watsonville Municipal) - 38 min drive
  • Salinas Station - 25 min drive
  • Monterey Station - 26 min walk

Restaurants

  • Crown & Anchor - 2 min walk
  • Plumes - 2 min walk
  • Caffe Trieste - 3 min walk
  • Peter B's Brewpub - 3 min walk
  • Montrio Bistro - 3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Located 3.4 mi (5.5 km) from the airport, Portola Hotel & Spa at Monterey Bay puts you 0.5 mi (0.8 km) from Monterey Bay and 1.4 mi (2.2 km) from Monterey Bay Aquarium. Guests can indulge in massages, and Jacks Monterey, one of 2 restaurants, serves breakfast and dinner. Other highlights at this upscale resort include 2 bars/lounges, an outdoor pool, and a fitness center. The helpful staff and central location get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

At a glance

Hotel size

  • 379 units
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Early check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Secured onsite self parking (USD 25.55 per night; includes in/out privileges)
  • Secured onsite valet parking (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 9 buildings/towers
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Free local calls

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 9.95 per night (rates may vary)
  • Wired Internet access is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)
  • Breakfast costs between USD 8 and USD 20 for adults, and USD 5 and USD 10 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 58.18 per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 58.18 per night
  • Pets are allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay)

Parking

  • Secured self parking costs USD 25.55 per night with in/out privileges
  • Secured valet parking costs USD 31.36 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Free PCR COVID-19 testing is available on site.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. </p><p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

Does Portola Hotel & Spa at Monterey Bay offer free cancellation for a full refund?
Yes, Portola Hotel & Spa at Monterey Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Portola Hotel & Spa at Monterey Bay?
As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Portola Hotel & Spa at Monterey Bay on Feb 13, 2023 start from $209, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Portola Hotel & Spa at Monterey Bay?
This property confirms that free onsite COVID-19 testing (PCR screening) is available. Furthermore, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Portola Hotel & Spa at Monterey Bay?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Portola Hotel & Spa at Monterey Bay?
Yes, pets are welcome. There's a charge of USD 58.18 per accommodation, per night, and there's also a deposit of USD 58.18 per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Portola Hotel & Spa at Monterey Bay?
Yes. Self parking costs USD 25.55 per night. Valet parking costs USD 31.36 per night.
What are the check-in and check-out times at Portola Hotel & Spa at Monterey Bay?
You can check in from 4 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Portola Hotel & Spa at Monterey Bay and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a fitness center. Portola Hotel & Spa at Monterey Bay also has spa services.
Are there restaurants at or near Portola Hotel & Spa at Monterey Bay?
Yes, there are 2 onsite restaurants. Nearby restaurants include Rosine's (4-min walk), Lallapalooza (4-min walk), and Old Monterey Cafe (5-min walk).
What's the area around Portola Hotel & Spa at Monterey Bay like?
Portola Hotel & Spa at Monterey Bay is in Downtown Monterey, a short 4-minute walk from Fisherman's Wharf and 10 minutes' walk from Monterey Bay. The local area is central and popular for its beaches.

Reviews

8.4

Very Good

8.9/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Very Good

Solo trip
Most of the staff was very friendly and professional.
Maria, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Heriberto, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

CHRISTINA, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice
Very Nice!!! We will be back soon
Kathi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Not so luxury
The AC unit was VERY loud, kept us from having a good night’s sleep both nights of our stay. The room was uncomfortably warm in the evenings, which is why we had to turn on the AC. The shower pressure was very weak, to the point it could not rinse shampoo from our hair without a struggle. We were also not fond of the comfort of the bed. These details were things we didn’t think we needed to worry about at a “luxury hotel”.
Shane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Locals
Locals stayed here because storm blew out power at home. Very reasonable rate and nice accommodation, we wanted to try it, and would recommend it to visitors.
George, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patty, 2-night trip
Verified Hotels.com guest review