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Raffles Shenzhen

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Exterior
Indoor pool
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Presidential Suite | Premium bedding, down duvets, pillow-top beds, minibar

Overview of Raffles Shenzhen

UNESCO Sustainable Travel Pledge

Raffles Shenzhen

4.5 star property
Luxury Shenzhen hotel with full-service spa, connected to a shopping centre

8.4/10 Very good

6 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
T7, One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong, 518054

Room options

About this area

What's nearby

  • In Nanshan

Getting around

  • Hong Kong International Airport (HKG) - 34 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 36 min drive
  • Hong Kong Tin Shui Wai Station - 11 min drive
  • Hong Kong Siu Hong Station - 11 min drive
  • Hong Kong Tuen Mun Station - 13 min drive
  • Dengliang Station - 19 min walk
  • Haiyue Station - 20 min walk
  • Wanxia Station - 26 min walk

Restaurants

  • TAPS Craft Beer Brewpub - 15 min walk
  • Suzy's Lounge bar - 6 min drive
  • 巴粮坊 - 6 min drive
  • 晴涵咖啡馆 - 6 min drive
  • Costa Coffee - 6 min drive

About this property

Raffles Shenzhen

Situated on the bay, Raffles Shenzhen is a great choice for a stay in Shenzhen. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and Kokoni, one of 3 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Free PCR COVID-19 testing is available on site
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 168 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Yoga classes

Working away

  • Conference space (13455 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Kokoni – This theme restaurant specialises in Japanese cuisine and only serves dinner.
Raffles Patisserie – This café only serves light fare. Open daily.
RUI Lounge – On-site lobby lounge. Guests can enjoy drinks at the bar. Open daily.
Sky Café – This beachfront buffet restaurant serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Yun Jing – This beachfront theme restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 298 for adults and CNY 149 for children (approximately)

Children & extra beds

  • Rollaway beds are available for CNY 466.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Free PCR COVID-19 testing is available on site.

At check-in, guests must provide a negative PCR COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Raffles Shenzhen Hotel
Hotel Raffles Shenzhen Shenzhen
Shenzhen Raffles Shenzhen Hotel
Hotel Raffles Shenzhen
Raffles Shenzhen Shenzhen
Raffles Hotel
Raffles
Raffles Shenzhen Hotel
Raffles Shenzhen Shenzhen
Raffles Shenzhen Hotel Shenzhen

Frequently asked questions

Does Raffles Shenzhen offer free cancellation for a full refund?
Yes, Raffles Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Raffles Shenzhen?
This property confirms that free on-site COVID-19 testing (PCR screening) is available. Furthermore, guests must provide documentation related to COVID-19 at check-in, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Raffles Shenzhen?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Raffles Shenzhen?
Sorry, pets aren't allowed.
Is parking offered on site at Raffles Shenzhen?
Yes, there's free self parking.
What are the check-in and check-out times at Raffles Shenzhen?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Raffles Shenzhen and nearby?
On-site recreation at Raffles Shenzhen includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Raffles Shenzhen also has a fitness centre.
Are there restaurants at or near Raffles Shenzhen?
Yes, there are 3 on-site restaurants, featuring beachfront dining and Japanese cuisine. Nearby restaurants include Suzy's Lounge bar (2.8 mi), 晴涵咖啡馆 (3 mi) and 巴粮坊 (3 mi).
What's the area around Raffles Shenzhen like?
Raffles Shenzhen is located on the boardwalk in Nanshan. Popular attractions include Tuen Mun Town Plaza, which is 12 minutes away by car.

Reviews

8.4

Very good

8.0/10

Cleanliness

7.7/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

非常好的体验
海景房非常棒,酒店非常舒适,干净整洁,刚进房间服务员还送来红酒,水果拼盘、蝴蝶酥小點心。非常暖心!可惜沒有訂到晚上自助晚餐。聽說自助晚餐也非常棒
Guomin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hiu Man, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

朋友生日,酒店除了預備蛋糕外,還有紅酒,和精心佈置,值得一讚!房間很大,可以望到整個深圳灣,很舒服!
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

2/10 Poor

receptionist attitude poor, English level below the standard for.all staff in this hotel.
wing shan, 1-night trip with friends
Verified Hotels.com guest review