Grand Hyatt Incheon

Very clean and staff was very helpful even helped me when I lost a bag

Disappointed to be charged for an early check in. Most hotels offer this as a courtesy.

Room was not set up with soap etc Only one robe Appreciate the late checkout

a transient hotel only staff knowledge was very minimal. food seemed to be overpriced

I booked the Grand Hyatt Incheon for a couple of reasons. Firstly, my brother in law works for Hyatt. That being said, I typically don't worry about staying in Hyatt's unless it is convenient for my purposes, so that's not the only reason. The Grand Hyatt Incheon put me close to Incheon Airport (the closest hotel) for my departure back to the USA following a long vacation in Korea, so it was purely for convenience. My flight from Jeju to Seoul had me arriving to the hotel with all of my luggage in tow at about 9:30 a.m.--well before the 3 p.m. check in time. So, I wanted to take advantage of their luggage storage service while I explored Incheon a bit and did some last minute shopping. The front desk staff actually went ahead and got permission to upgrade my room (as my King Suite was not yet available) and they put me in a room right away (hurrah!) with an upgrade to a much larger residence suite--swanky! The dinner buffet (one of the most delicious meals I ate in Korea actually) and breakfast buffet were delicious and very convenient (although I did also grab a meal in Incheon at one of the nearby restaurants that were walkable from the hotel). My only regret was that I wasn't there in summer to see the garden at its best. Bed was comfy, amenities were great and the tub was a nice luxury!

6 mins from the airport, free shuttle service. Suite was spacious, but outdated decor. Robe and slippers available. Bed was very comfortable. Lighting controls were confusing, bedroom light switches controlled the entire room’s lighting. There’s also a bedroom light switch outside of the bedroom, hidden. Shower showed mold on the tiles. 2 shower heads, one of them was a handheld shower - this was better because the pressure wasn’t as sharp and painful. The couch was very low and uncomfortable, we took the bench from the room to be able to put our feet up when watching tv for comfort. Staff was very nice. Food was ok. Don’t spend $60 on buffet. Not worth it. But we opted to do this because we don’t want to eat at Restaurant 8 and also didn’t want to hang out at the cigarette filled smoke Vy Karaoke Bar. We stayed on East tower facing the airport which was a nice view. I didn’t like that we had to walk far to the East when we checked in on the west side. The plus on being on this east tower is that the club lounge was on the same tower. This club lounge offered cocktails until 7p (we kissed it though bc we didn’t arrive until 8pm). Breakfast was ok... they served cold food that’s supposed to be hit, we ate them anyway because there was nothing else available. Also the photo zone chandelier was nice, but the light fixture was so dusty and looked disgusting. I can live with it though. All in all, I’ll stay here again but hope they’ll take note on minor things mentioned above.

A 5-star hotel I expected variety of breakfast selections but staying for 3 days and night the food never changes. Communications is they ket and knowing what is around your hotel gives the guest an option where to go but saying we don't have that in Incheon make we wonder more and I found a local restaurant just near the building.

It was not pleasant that we requested bottle opener for 3 times and finally brings in in 1 hour. also did not restock all the supply in the room like a tissues,

Property is very close to ICN. Booked a larger suite and was told at check in I had been upgraded. It didn’t seem to be an upgrade as they put me on the 3rd floor with no view and it appeared to be the airline crew floor. I was very hungry so went to the hotels buffet restaurant at 7:30pm only to be told that they couldn’t accommodate one person. They have no other options so I ended up having room service which is expensive and wasn’t very good.

Modern and very nice design. Remote location and on the prize side of things.