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All hotels in Acapulco, Guerrero, Mexico
1 room, 2 adults

Grand Hotel Acapulco, Acapulco

3.5-star3.5 stars
Costera Miguel Aleman 1AcapulcoGRO39869Mexico

Family-friendly resort with 2 outdoor pools, connected to the convention center, near El Rollo Acapulco
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
Breakfast
Tasty breakfast
Location
Great location
Room
Room needs to be improved
Value for money
Value for money could be better
681See all 681 Hotels.com reviews
From 790 reviewsTripAdvisor Traveller Rating

Grand Hotel Acapulco, Acapulco

from $55
  • Standard Room
  • Grand Room
  • Family Room, 2 Bedrooms, 2 Bathrooms, Corner

What’s around Grand Hotel Acapulco, Acapulco

Landmarks

  • In Costera Acapulco
  • El Rollo Acapulco - 11 min walk
  • Condesa Beach - 34 min walk
  • Diana the Huntress - 42 min walk
  • Icacos Beach - 1 min walk
  • Naval History Museum - 8 min walk
  • Casa de la Cultura - 9 min walk
  • Acapulco Convention Center - 20 min walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 20 min drive
  • Self parking (surcharge)
  • Area shuttle (surcharge)

About Grand Hotel Acapulco, Acapulco

Location.
The hotel resort rises along Acapulco Bay, Mexico, where vendors and stylish shops offer their wares less than 0.6 miles (1 kilometer) from the hotel. The convention center is located 1.2 miles (2 kilometers) away and downtown Acapulco's vibrant nightlife awaits less than 6.2 miles (10 kilometers) from this beachfront property.

Hotel Features.
Zapata, Villa, y Compañia features a game room and live dance music on select evenings. El Pescador's innovative recipes include sole with pine nut and coriander butter. A choice of open-air lounges and bars complete the hotel's selection of dining venues. Breakfast is also available. Corporate matters can be attended within flexible meeting spaces. Complimentary WiFi is available in public areas. The hotel also maintains a fully equipped fitness center. The main pool caters to families by providing a children's section.

This property does not allow pets.

Guestrooms.
This Acapulco hotel resort offers 573 air-conditioned guestrooms on 23 floors. Accommodations have partial views of Acapulco Bay, and sliding glass doors lead to furnished balconies. White walls complement muted-tone floral fabrics. Furnishings include marble-top dining sets and cushioned rattan chairs with ottomans. Headboards showcase multi-colored marine-life bas-reliefs. Amenities include complimentary high-speed wireless Internet access and cable TV.

At a glance

Key facts

Size

  • 605 rooms
  • Arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the resort

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Playground on site
Working away
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Grand Hotel Acapulco, Acapulco’s small print

Also known as

  • Acapulco Grand Hotel
  • Acapulco Grand Hotel
  • Acapulco Hyatt
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco
  • Hyatt Acapulco

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs MXN 120 per night

Rollaway beds are available for an additional charge

Breakfast costs between MXN 275 and MXN 300 for adults, and MXN 165 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 681 reviews

Grand Hotel Acapulco, Acapulco
Fair4.0
I know this hotel since it’s first name Plaza International and it has the same bath tub,sink,bed furniture and more. Tub was so old that Couldn’t get dirty Marks off .i recommend to give it a touch up because the hotel decerves it because of the good personnel and great locación.please, bring back its glory that had once in the 70’s
DIANA, us7 night romance trip
Grand Hotel Acapulco, Acapulco
Good6.0
Unfortunately too many issues with the rooms. The phone wouldn’t work to call reception to let them know I only had one towel on a 4 people reservation. When they changed our room the toilet was clogged and the coffee made.
A Traveler, us2 night trip
Grand Hotel Acapulco, Acapulco
Exceptional10.0
Great location, safe, clean and lovely staff
GREat stay. Hotel is aging and it has the feeling of an older hotel. The staff makes up for any issues, which are minimal. They need more front desk staff. The check in / check out process is tedious and lengthy. They seem to be doing 3 things at the same time time. Is a bit annoying...but they get the job done. I’ll recommend it and will come back again
Juan, usOther trip
Grand Hotel Acapulco, Acapulco
Good6.0
THE GRAND IS NOT GRAND!
Hallways all so dark that you need a flashlight to find your room because they are too cheap to install led lights. So much noise from neighboring room that after 2 complaints, we had to switch rooms. Front desk woke us up at 11pm to request I come to lobby to sign a voucher that they forgot to get signed for $20.
Steven, us4 night romance trip
Grand Hotel Acapulco, Acapulco
Very Good8.0
not to be desapointed don’t expect 5 stars
Big room , the bathroom too old Not very clean They don’t have the 5 stars service And nobody speaks English at the front desk
KAREN, us5 night romance trip

See all reviews

Grand Hotel Acapulco, Acapulco

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