All hotels in Acapulco, Guerrero, Mexico
1 room, 2 adults

Grand Hotel Acapulco, Acapulco

3.5-star3.5 stars
Costera Miguel Aleman 1AcapulcoGRO39869Mexico

Acapulco beachfront resort with 3 restaurants, pool bar
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 free!
Good7.8
Breakfast
Tasty breakfast
Location
Great location
Service
Service is adequate
Value for money
Value for money could be better
713See all 713 Hotels.com reviews
From 737 reviewsTripAdvisor Traveller Rating

Grand Hotel Acapulco, Acapulco

from $61
  • Standard Room
  • Grand Room
  • Family Room, 2 Bedrooms, 2 Bathrooms, Corner

At a glance

Key facts

Hotel size

  • This hotel has 605 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Playground on site
Working away
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Grand Hotel Acapulco, Acapulco’s small print

Also known as

  • Acapulco Grand Hotel
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs MXN 100 per night

Rollaway beds are available for an additional charge

Breakfast costs between MXN 275 and MXN 300 for adults, and MXN 165 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Hotel Acapulco, Acapulco

Landmarks

  • In Costera Acapulco
  • Icacos Beach - 1 min walk
  • Naval History Museum - 8 min walk
  • Casa de la Cultura - 9 min walk
  • El Rollo Acapulco - 11 min walk
  • Acapulco Convention Center - 20 min walk
  • Acapulco Golf Club - 23 min walk
  • Condesa Beach - 34 min walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 21 min drive
  • Self parking (surcharge)
  • Area shuttle (surcharge)

Recent reviews

Good 7.8 From 713 reviews

Grand Hotel Acapulco, Acapulco
Good6.0
Unfortunately too many issues with the rooms. The phone wouldn’t work to call reception to let them know I only had one towel on a 4 people reservation. When they changed our room the toilet was clogged and the coffee made.
A Traveler, us2 night trip
Grand Hotel Acapulco, Acapulco
Exceptional10.0
Great location, safe, clean and lovely staff
GREat stay. Hotel is aging and it has the feeling of an older hotel. The staff makes up for any issues, which are minimal. They need more front desk staff. The check in / check out process is tedious and lengthy. They seem to be doing 3 things at the same time time. Is a bit annoying...but they get the job done. I’ll recommend it and will come back again
Juan, us4 night trip
Grand Hotel Acapulco, Acapulco
Good6.0
THE GRAND IS NOT GRAND!
Hallways all so dark that you need a flashlight to find your room because they are too cheap to install led lights. So much noise from neighboring room that after 2 complaints, we had to switch rooms. Front desk woke us up at 11pm to request I come to lobby to sign a voucher that they forgot to get signed for $20.
Steven, us4 night romance trip
Grand Hotel Acapulco, Acapulco
Very Good8.0
not to be desapointed don’t expect 5 stars
Big room , the bathroom too old Not very clean They don’t have the 5 stars service And nobody speaks English at the front desk
KAREN, us5 night romance trip
Grand Hotel Acapulco, Acapulco
Exceptional10.0
awesome experience
we totally enjoyed our stay at this hotel. The facility was beautiful!!!! The pools were amazing. security was everywhere and we felt very safe. the hotel staff was awesome, respectful and welcoming. We had a million dollar View!!! the beach was beautiful and clean. The bathroom inside the room may need couple more outlets. Beds were comfortable. A.C. worked great. restaurant food was so so. Overall out experience was 100% satisfaction, we'll definitely come back. we felt very safe in the hotel and in Acapulco!!!!
Virginia Hunt, us4 night trip

See all reviews

Grand Hotel Acapulco, Acapulco

Is the description of this hotel not correct? Tell us