Seemed more like an AirBNB rather than a hotel. Was upgraded to another room which was nice but the room we were upgraded to was missing some key items. No wash clothes or hand towels. We had shampoo and body wash but no hand soap. There were no sheets in the room for the fold-out couch. We clearly stated 3 guests in the reservation. Our 13 year old daughter slept wrapped up in a blanket on the couch. We were staying just one night and ran out of toilet paper (roll already more than half used) with no extras in sight so just used the tissues provided in the bathroom. The paper with room information (wifi password, lock code for room, etc.) was missing & had to contact Mark for the information. Charging for coffee - seriously - every other hotel offers it for free in the room. Overall, the room was not properly prepared for our visit.