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1 room, 2 adults

JW Marriott Kuala Lumpur, Kuala Lumpur

5-star5 stars
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100, Malaysia

Luxury hotel with full-service spa, connected to a shopping center, near Pavilion Kuala Lumpur
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Service
Fantastic service
Cleanliness
Clean
Breakfast
Breakfast is average

JW Marriott Kuala Lumpur, Kuala Lumpur

from $119
  • Deluxe Room, 1 King Bed, City View
  • Executive Room, 1 King Bed, Non Smoking, Business Lounge Access (Club Executive)
  • Executive Studio Suite, 1 King Bed, Non Smoking, Business Lounge Access
  • Executive Suite, 1 King Bed, Business Lounge Access, City View (Non-Smoking)
  • Executive Studio, 1 King Bed, Business Lounge Access, Poolside (Cabana, Non-Smoking)

What’s around JW Marriott Kuala Lumpur, Kuala Lumpur

Landmarks

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 2 min walk
  • Berjaya Times Square - 11 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • Petronas Twin Towers - 18 min walk
  • Kuala Lumpur Tower - 20 min walk
  • KLCC Park - 24 min walk
  • Suria KLCC Shopping Centre - 28 min walk

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 49 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive
  • Kuala Lumpur Masjid Jamek Station - 28 min walk
  • Kuala Lumpur Pasar Seni Station - 12 min drive
  • Kuala Lumpur Sultan Ismail Station - 13 min drive
  • Bukit Bintang Station - 5 min walk
  • Raja Chulan Station - 9 min walk
  • Imbi Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 578 rooms
  • This hotel is arranged over 29 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 4 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Malay
  • Russian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Starhill Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.

JW Marriott Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • JW Kuala Lumpur
  • JW Marriott Kuala Lumpur Hotel
  • JW Marriott Kuala Lumpur Kuala Lumpur
  • JW Marriott Kuala Lumpur Hotel Kuala Lumpur
  • JW Marriott Hotel Kuala Lumpur
  • JW Marriott Kuala Lumpur
  • Kuala Lumpur JW Marriott Hotel
  • Kuala Lumpur Marriott Hotel
  • Marriott Hotel Kuala Lumpur
  • Kuala Lumpur Marriott
  • Marriott Kuala Lumpur
  • JW Marriott Kuala Lumpur Hotel

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Self parking costs MYR 10 per day

Valet parking costs MYR 30 per day

Breakfast costs between MYR 65 and MYR 65 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 487 reviews

Exceptional 10.0
Convenient Location, Nice and Big Room
The Location is excellent. All around are shopping malls in walkable distance. Have MRT and Monorail nearby. Most of the shopping malls close at 10pm, but the streets around there are still busy afterwards. I booked for an Executive Room with Business Lounge Access. When I checked in, at first the staff did not realize that I booked for Executive Room until I asked where the Business Lounge is and the serving time. Therefore I guessed the Executive Room is basically same as Deluxe Room, the only different is the access right of the business lounge. I was given a room at 25/F (the highest is 28/F), the room is big with high ceiling, with a coffee capsule machine in room. Very nice bathroom with both shower area and bathtub. For the Business Lounge, it is at 2/F (or called 3R in old lift). It would offer breakfast, afternoon tea and cocktail at evening. Beyond these 3 periods only free soft drink and coffee are offered. Unless you would stay at the hotel all the time or you need to have some small meeting there, personally I think the business lounge packaging is not worth if you always go out the hotel. Free and stable wifi in room (the login will say wifi is chargeable but actually it is free.) By the way, the staff should give more information during check in. I heard at corridor that a staff told one guest that he can use some facilities in Ritz Carlton but I was not told any about this during check in.
Cho Lee, hk2 night trip
Exceptional 10.0
Great Hotel At Bukit Bintang
Every staff stationed from the lobby entrance towards the check in counter were very welcoming towards guest. Check in staff remember you by your name and also if you are a returning guest. Accommodating to request when asked nicely towards to them. Housekeeping was great. Room kept clean and stocked up even without asking. Prompt in delivering requested items to the room. Friendly and smiling. Only flaw was the floor staff stationed at Shook breakfast floor. Especially the staff stationed at the entrance to ask guest room number. They look harried and unsmiling during every visit. And staff stationed over on the right side of hall where the escalators are does not seem coordinated in assigning guest to table and seats. Take some time for them to come clean up dirty plates. Unlike those stationed on the left and nearer to the entry of food hall. They were always looking out for guest comfort.
Jamila, sgOther trip
Poor 2.0
I didn’t like how that staff treated me during my stay, I found the level of customer service to be subpar and that this hotel doesn’t deserve to hold a JW Marriott title. I normally stay at a Marriott when I travel because of my Gold status which was dismissed when I told the hotel and they explained they only acknowledge platinum tier Marriott guests. The concierge was lacking knowledge and very unfriendly. The room attendant Jefar gave phenomenal service and should probably train the rest of the staff about how to treat customers and the bell desk also went above and beyond with service. Everyone at the front desk, including the phone attendants that rarely answer, should be better trained for a hotel brand that expects such high standards. Although, I guess that’s what’s expected out of a hotel that only franchised the name but doesn’t live off of the Marriott belief system.
caOther trip
Poor 2.0
My Stay JW Marriott Kuala Lumpur was HORRIBLE. The property is under going renovations. With NO hotel frontage. NO hotel lobby. NO pickup or dropoff point. JW Marriott is using the entrance at Ritz Carlton as lobby with a make shift table for check-ins. And as the pickup and dropoff point. After check-in guest have navigate thru Ritz Carlton then thru Star Hill Gallery to get to hotel. There is NO direct access to hotel. To walk out of the Hotel, guest have to walkout thru Star Hill Gallery to get to side road before hitting the main road. Not all lifts were operational causing massive delays during morning rush when everyone is checking out to heading out for meetings. No proper reception counter, only two make shift counters for check in and check out. Hired cars (Uber) were confused and cannot pick up from JW Marriott. JW Marriott should have put notices of their renovations, and lack of hotel lobby and pickup point, and lack of counter and lift and diminished service level, so that customers can make an informed decision before making bookings. SHOULD THEY EVEN BE OPERATIONAL AND CHARGING FULL RATE DURING THIS PERIOD IF DIMINISHED SERVICE CAPABILITY.
Paul, sgBusiness trip
Exceptional 10.0
Best location at Bukit Bintang
Dear San Franciscan, I’ve been to Penang, Langkawi, JB and Malacca, but last week was my first visit to KL. I picked JW Marriot because it is only 10 mins walk from Alor St. I didn’t do lots of research for the hotel itself cause I know it won’t dissapoint me. It Very much uphold on what JW Marriot stands for. Very clean, well maintained, chic and up to date. Customer Service are on point. Bed pillows, bedding are clean and we slept like a log. Shower pressure is amazing, i wish I have one like this. We tried the breakfast for 65RM pp, quite good, they have fresh juice bar. But i’d rather walk 100 ft and eat at the Pavilion food court. Oh the location reminds me of Las Vegas strip but with much nicer weather, more familiar faces but no casinos. The walk to Alor street food isn’t that far either. Free KL bus in front of hotel. Take advantage of this, just ask concierge to point it out for youor read Trip Advisor. I’d be back again for sure! Thank you!!
Yeanne, us3 night family trip

JW Marriott Kuala Lumpur, Kuala Lumpur

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