2/10 Poor
15 January 2023
Go somewhere else
I do not recommend booking here. One of the worst all inclusive experience I’ve ever had. Around 6:30pm we got in line to go dinner at their restaurants. First restaurant told us it’s full, then we move on to another restaurant and all their restaurants were full for the night, yes at 6:30pm. Buffet wasn’t open and everyone is on the same boat. 1 restaurant full- understandable but ALL WAS FULL. No remorse, no courtesy, nobody cared. How do you pay $600+ a night and cant eat dinner?! Ridiculous. Never have I experience an all inclusive where you can’t eat at their ALL their restaurants bc of capacity. It was New Years weekend, so then don’t overbook! Or open buffet. What’s the point of booking?! They also run out of towels daily, all pool chairs are reserved for members, water down drinks, fair from downtown, boring, Disneyland feel and lines, kids over run the pools. Room service don’t pick up, or take too long. Restaurants reserved for members and large groups, small groups are at a disadvantage. Not worth the stress to fight for food. Book elsewhere! Better established hotels that can accommodate you for dinner!!




Verified traveller
4-night trip
Verified Hotels.com guest review