Sheraton Charlotte Hotel

Photo gallery for Sheraton Charlotte Hotel

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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
LCD TV

Overview of Sheraton Charlotte Hotel

Sheraton Charlotte Hotel

4.0 star property
4-star hotel with 1 indoor pools, connected to the convention center, near Charlotte Convention Center

7.8/10 Good

984 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $167
Price available on 7/10/2022
Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
Main amenities
  • Housekeeping (on request)
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Charlotte Center City
  • NASCAR Hall of Fame - 8 min walk
  • Charlotte Convention Center - 11 min walk
  • Spectrum Center - 13 min walk
  • EpiCentre - 14 min walk
  • Romare Bearden Park - 17 min walk
  • Carolinas Medical Center - 19 min walk
  • Bank of America Stadium - 20 min walk
  • Discovery Place - 24 min walk
  • Freedom Park - 33 min walk
  • Fillmore Charlotte - 43 min walk

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive
  • Concord, NC (USA-Concord Regional) - 22 min drive
  • Charlotte Station - 4 min drive
  • Gastonia Station - 26 min drive
  • Stonewall Station - 10 min walk
  • Charlotte Transportation Center Station - 16 min walk
  • 3rd St - Convention Center Station - 12 min walk

About this property

Sheraton Charlotte Hotel

Sheraton Charlotte Hotel features a rooftop terrace and puts you within a 10-minute walk of NASCAR Hall of Fame. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at Social Bar & Kitchen, one of 2 restaurants, which serves American cuisine and is open for breakfast and lunch. Other highlights at this upscale hotel include a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers like the comfortable beds and helpful staff. The property is just a short walk to public transportation: Stonewall Station is 10 minutes and 3rd St - Convention Center Station is 12 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 80 lbs)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 25 per night; includes in/out privileges)
  • Onsite valet parking (USD 35 per night)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

Taking the kids

  • Children stay free

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (68195 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.
Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Optional extras

  • Breakfast costs between USD 8.00 and USD 18.00 for adults, and USD 8.00 and USD 18.00 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 25.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 25 per night with in/out privileges
  • Valet parking costs USD 35 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May 29 to September 06

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

7.7/10

Eco-friendliness

4/10 Fair

Do NOT BOOK with 3rd Parties or Sheraton!!!!!!!
I arrived at the hotel and they could not find my reservation. They made a reservation after I arrived and gave me the room key. The room the entire stay was hot the thermostat said it was 78 degrees althought I had it on 62 degrees. I called the front desk multiple times no answer. So i go downstairs to let them know they said someone will be there shortly. I waited and its midnight. I call the desk several times again and no answer from my mobile phone and the room phone. I go downstairs again and they were surprised no one came and told me someone will come. The third time I go downstairs I grabbed gatorade to keep me cool while I wait. Next day an hour before my checkout they came to fix the air. I was told I would recieve my money back (not knowing only third parties do the refund not the hotel). Hotels.com have not been answering the phone and the virtual chat agent is not working to process my confirmation #. I am at the point where I will be contacting BBB because Hotels.com is a scam.
1-night trip
Verified Hotels.com guest review

6/10 Good

Our rm key did not open the door to our rm...the rm smelled musky....the air barely worked.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Parking
I thought my parking was included but ended up being charged for it
Brenda, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Friendly staff, dirty room.
1-night trip
Verified Hotels.com guest review

6/10 Good

Poor planning on Hotel staff
I arrived at 2:45 for a 3:00 check in. I was told to standby until 3:00 because the room wasn’t ready. I went back to the front desk at 3:00 and there was approx 50 other guests trying to check in, the line was LONG. After over an hour wait, they started checking in guests with reservations slowly. They finally had my room ready around 5:00. Having to wait in the lobby 2 hours from advertised check in time wasn’t factored into my plans. The hotel MSN’s it up to us by handing me a bottle of water while we waited.
John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Genelle, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

4/10 Fair

Anthony, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Anthony, 3-night trip
Verified Hotels.com guest review

6/10 Good

Great room, great bar, but room wasn't ready until 3 hours after check in
1-night trip
Verified Hotels.com guest review